• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Home » American Airlines » Customer: AA Agent is Sending Me Vulgar Text Messages!
American Airlines

Customer: AA Agent is Sending Me Vulgar Text Messages!

Matthew Klint Posted onMay 3, 2018November 14, 2023 4 Comments

a man wearing a suit and watch

After one customer cursed out an airline employee over the phone, she suddenly received a pair of abusive text messages from an unknown number.

I’m not going to defend the conduct of Marla Margolis. She flew from Boston to Miami on American Airlines with her family with plans to celebrate her son’s bar mitzvah on a cruise. But Margolis discovered that a garment bag containing her son’s suit and daughter’s dress had been left onboard the aircraft.

She called AA Customer Service and asked for a direct telephone number to Miami to inquire about her bag. Instead, the agent referred her to AA’s online claim system and instructed her to wait 48 hours for a response. With the cruise ship departure imminent, there was no time for that. She had also just stepped off the aircraft an hour ago…the plane may have still been at the gate.

She told local TV station WCVB:

All I needed to do was to talk to a human being at the airport. I didn’t need to file something and find out 48 hours later if it was found.

When the agent refused to give her the local telephone number for Miami lost and found, she cursed out the agent.

One minute later, she received the following text message:

I will put my foot up your a** you f***ing w**re.

Of course I’ve added asterisks…

Margolis responded immediately:

This is going right to the CEO.

She also tried calling the number back, but it went to voice mail. The area code, 336, is for North Carolina. AA has a call center in Charlotte and Winston-Salem.

Eight days later she received this response:

Are you enjoying my foot up your a**?

a screenshot of a text message
WCVB

She complained to AA, who promised to investigate. Thus far, while AA has “thoroughly investigated” the incident and interviewed the employees who dealt with Margolis, no “smoking gun” has been found. AA also confirmed that her call was answered by an agent in Phoenix, but then transferred to a supervisor in North Carolina.

CONCLUSION

Circumstantial evidence suggests this was the agent. Who else could it be? But it seems the agent was slick. While there is absolutely no basis ever for these type of vulgar text messages, I hope it will be a lesson to Margolis not to curse people out. By the way, she returned to the airport and retrieved the garment bag. Cleaning crews found it and placed it in lost and found.

Get Daily Updates

Join our mailing list for a daily summary of posts! We never sell your info.

You have Successfully Subscribed!

Previous Article My Last Meal on Virgin America
Next Article These Dogs And Cats Are Banned From United PetSafe

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • American Airlines Q1 2025

    American Airlines Makes Good On Loyalty Points Data Snafu

    June 8, 2025
  • an airplane with seats and a person standing in the back

    Missing: Premium American Airlines Aadvantage Awards To Asia

    May 4, 2025
  • Airline Stocks

    Mixed Financial Results Paint Murky Travel Picture In 2025

    May 4, 2025

4 Comments

  1. Matt Reply
    May 3, 2018 at 9:59 am

    What kind of idiot calls the airline’s call center thinking she’ll get redirected to an airport employee on the ground?
    That doesn’t even make sense. And then cursing the guy on the phone out because he can’t honor a truly unworkable request? Call center operators are human… we often forget that.

    So she was able to just go back to the airport and get it… novel.

  2. Donato Reply
    May 3, 2018 at 10:22 am

    Common sense dictates running back to the gate.
    We had a similar situation arriving ex DL at MIA. Passengers were still deplaning and yet our used sweaters were ostensibly gone. I do understand some security concerns regarding us reboarding to search yet it could have been done. We were still sterile as never having left airside.
    Thank you DL for helping. NOT

  3. WR Reply
    May 3, 2018 at 11:18 am

    Seems like she is the type of person that has made many enemies, who is to say it had to be the most recent one. It’s just a shame she can be a horribly rude person and still be treated as a victim and given the attention a narcissist craves.

  4. Chris Reply
    May 3, 2018 at 12:39 pm

    If something like this happens, you call the airport communications center, and use as much lube as you can stand while asking them to pretty please contact the AA staff at gate XX to ask if they found the bag YOU foolishly left behind. You don’t curse anyone because you made a mistake.

Leave a Reply

Cancel reply

Search

Hot Deals for June

Note: Please see my Advertiser Disclosure

Capital One Venture X Business Card
Earn 150,000 Miles Sign Up Bonus
Chase Sapphire Preferred® Card
Earn 100,000 Points
Capital One Venture X Rewards Credit Card
Capital One Venture X Rewards Credit Card
Earn 75,000 Miles!
Capital One Venture Rewards Credit Card
Capital One Venture Rewards Credit Card
Earn 75,000 Miles
Chase Ink Business Unlimited® Credit Card
Earn $750 Cash Back
The Business Platinum Card® from American Express
The Business Platinum Card® from American Express
Earn 120,000 Membership Reward® Points

Recent Posts

  • Hampton Inn Largest Hotel Chain
    The Waffle That Conquered The World: How Hampton Inn Became The World’s Largest Hotel Chain June 18, 2025
  • United Airlines Father Son Pilot
    After 30 Years, United Pilot Gets His Dream First Officer June 17, 2025
  • Drunk Karen Delta
    Drunk Karen Refuses To Get Off Delta Flight, Forces Police To Clear Entire Plane June 17, 2025
  • Chase Sapphire Reserve
    Analysis: Chase Overhauls Sapphire Reserve With New Credits, Elite Perks, And Higher Fee June 17, 2025

Categories

Popular Posts

  • Qatar Airways Economy Class Breakfast
    Economy Class Breakfast On Qatar Airways June 7, 2025
  • Favorite Airline Commercials
    My 10 Favorite Airline Commercials June 15, 2025
  • Qantas Lounge Review Hong Kong
    Review: Qantas Lounge Hong Kong (HKG) June 14, 2025
  • Israel Flight Cancellations
    Major Carriers Extend Flight Cancellations To Israel: Here’s The List June 6, 2025

Archives

June 2025
M T W T F S S
 1
2345678
9101112131415
16171819202122
23242526272829
30  
« May    

As seen on:

facebook twitter instagram rss
Privacy Policy © Live and Let's Fly All Rights Reserved. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Live and Let's Fly with appropriate and specific directions to the original content.