British Airways is blaming a tunnel closure at London Heathrow for its inability to offer food and drinks on short-haul departures today, even in Club Europe business class.
British Airways Warns Of No Food Or Drinks Due To Tunnel Closure
I have a client traveling from Paris to London this afternoon and we received the following email yesterday evening concerning his flight:
We’re very sorry to let you know that we are unable to offer you our standard food and drinks service on your flight with us tomorrow. We have had to take this decision due to an unexpected airfield tunnel closure at London Heathrow, which is affecting our catering operation.
We wanted to let you know in case you want to grab something from the airport prior to boarding the aircraft. If you purchased items from our High Life Café, we’ll automatically refund you.
For our customers travelling in Club Europe, please speak to a member of our team who will be able to provide you with a refreshment voucher.
Sorry again and we look forward to welcoming you onboard.
On October 2, the tunnel linking Terminal 4 to cargo terminal area was closed due to a “life safety issue.” Repairs are underway and may finish as early as today, but during that time airlines have been asked to minimize use of that area. That is impacting catering for British Airways and potentially other carriers.
Alternate routes include landslide transit (meaning additional security checks) or via an overland diversion route:
For essential journeys not able to use the landside road system an overland diversion route has been provided via the eastern tug road where vehicles would be escorted in convoys across the taxiway system.
This is not the first time a tunnel closure at LHR has impacted operations. A similar event last October also disrupted catering and flight operations.
Club Europe travelers can request a voucher and eat beforehand.
If you are traveling on British Airways today, you might be in for a rude awakening if you are expecting any drinks or nibbles onboard. Prepare accordingly by eating in advance or buying food in the terminal. While it appears the tunnel issue will be resolved by the end of the day, British Airways is warning that food and drinks will be limited today, at least on shorhaul lights.