A United Airlines flight diverted to Ireland after a handwritten bomb threat was found in one of the aircraft lavatories. United Flight 971, bound from Rome to Chicago, diverted to Shannon, Ireland after the cryptic message was discovered. The...
United Mobile App Tells You Exactly Why Your Flight Is Delayed

United Airlines is rolling out technology on its mobile app that will tell you exactly why your flight is delayed. Usually when a delay occurs, we will see messages like these: That’s better than just saying delayed, but still...
Live and Let’s Fly Weekend Digest: June 03, 2018

I’m convalescing in LA this evening after catching a nasty virus from one-year-old Augustine earlier this week. For those of you who sent me email that has gone unanswered, please be patient. This week we learned more about Delta’s...
United Airlines Wants JFK Slots Back

In 2015, United sold its 26 New York Kennedy (JFK) slots to Delta. Three years later, it wants them back. Last year, I wrote about United President Scott Kirby conceding it was a mistake for United to abandon New...
Pictures from New United Polaris Lounge in Newark

United Airlines unveiled its new Polaris Lounge in Newark today. The 27K square foot lounge will seat 455 passengers and represents a significant upgrade for premium longhaul Star Alliance passengers departing from Newark. I was unable to be present...
2018 Memorial Day Message from United CEO Oscar Munoz

Today is Memorial Day in the USA, a day to honor members of the armed forces who died in service to nation. There are so many stories, so many nuances, and so many opportunities to reflect upon war, sacrifice,...
Live and Let’s Fly Weekend Digest: May 27, 2018

Los Angeles has been experiencing “May Gray” all week and I love it! Every year around this time I am reminded of how I should be living in London or Seattle…but I digress (while hoping for “June Gloom”). This...
Beautiful Act of Kindness by United Flight Attendant

Can you imagine leaving something valuable behind on an airplane, only to have a flight attendant hand-deliver it to your door? That’s what happened to a New Jersey woman, who was startled when a United flight attendant showed up...
Delta Pilot Clips Parked A319, Blames United…

A Delta Air Lines flight clipped the wing of an empty United Airlines A319 at Hollywood Burbank Airport Tuesday night. But according to the pilot, it was United’s fault. The Embraer RJ-175 Delta Connection flight, operated by SkyWest, was taxiing into...
United CEO: Personal, Not Political Reason for Dropping NRA Discount

United Airlines’ CEO Oscar Munoz was asked about why his airline suspended National Rifle Association (NRA) discounts after the Parkland, Florida high school shooting massacre. His response was surprising. During a Q&A time, a man in the audience asked...
Wow! United Private Suite at LAX Offers VIP Ground Services

United Airlines and The Private Suite have announced a new relationship that will allow select United business class customers access to a private VIP Terminal at Los Angeles International Airport (LAX). Customers who purchase access will enjoy private and...
United Really Doesn’t Want You to Steal Onboard Bedding!

Theft of Saks Fifth Avenue bedding continues to be a problem on United Airlines. So much so that United has redesigned its business class menus to warn against theft. Nicely, of course. Like warning labels on tobacco products, onboard...
Live and Let’s Fly Weekend Digest: May 20, 2018

Good evening from LA. For the first time in weeks, it appears I will not set foot on a plane this week. I’m looking forward to it. Honestly. Last week, the Gulf Carriers “kissed and made up” with their...
United Airlines to Flight Attendants: Work on Sloppy Grooming, Uniform Standards

United Airlines has asked its flight attendants to take proper uniform wear and “personal grooming” more seriously. In a memo to flight attendants obtained by Brian Sumers of Skift, John Slater, United’s Vice President for in-flight operations, told FAs: Perhaps...
A “Real” Review of the United Polaris Lounge in SFO

My recent review of new United Polaris Lounge at SFO drew a couple critical comments that it was not “genuine” because pictures were taken prior to the public opening. I dismissed those concerns due to the enormous size of...
United Undoes First Class Meal Service Cutbacks

A small reprieve for premium cabin flyers on domestic United flights: United is rescinding its recent meal service cutbacks. I was alerted to this via an e-mail received from a Global Services passenger who had complained about the recent...
Wow! A Perfect Steak on United Airlines

Sometimes the Polaris stars align and you find a perfect steak in the place you least expect…on an airplane. That’s the subject of this week’s Meal of the Week. Earlier this week I flew from Tokyo to Los Angeles...
United Saver Award Sale to Outdoor Destinations

Ever wanted to visit a beautiful National Park in the USA with your miles? United Airlines is offering a 20-25% discount on select mountain and outdoor destinations this week for travel in June. For bookings made through May 21st,...
Dine Under The Belly Of A Boeing 747

You can now bid on the chance for a chance to have dinner next to an ex-United 747-400. Through an auction currently live on the MileagePlus Exclusives website, members can bid miles to travel to Tupelo, Mississippi for a...
Live and Let’s Fly Weekend Digest: May 13, 2018

Greetings from Tokyo Narita. I’ve been overseas the last several days and will provide further details on my trip tomorow. Over the last week, United has announced network updates including changes in Mexico service and a re-tooling of its...