The argument over when to travel and how to strike the proper balance between saving lives and saving the economy in this era of COVID-19 misses a greater point: why do we, as Americans, accept such mediocrity from ourselves...
Editorial: Out-Of-Touch Airlines Whining About Generous Taxpayer Aid Is Appalling
In what world does someone demand money from someone else, get it, and then bitterly complain that it is unfair when asked to pay a small portion of it back? But listening to airlines and unions, which have suddenly...
Why I Oppose Bailouts For Airlines, Hotels, And Especially Boeing
I’ve chewed on this issue for several days, trying to place logic over emotion and seek pragmatism over pettiness. But I simply cannot support the sort of widescale bailouts that airlines, hotels, and even Boeing are now seeking. First,...
Editorial: Scott Kirby, New United CEO, Has Earned My Respect
He’s called the heartless bean counter, the tone-deaf numbers man who fails the basic empathy test. But I’d caution all of us to stop attacking incoming United CEO Scott Kirby before he even starts. News of Kirby’s promotion was...
Wheelchair Assistance Abusers Are Terrible Humans
After another week of flights, I am done being polite with wheelchair assistance abusers in airports. I’m not talking about people who need wheelchairs – just the intentional few abusing a system enabled to help travellers that need it. ...
Highly Intoxicated Passenger – What Do You Do?
When an incredibly and obviously intoxicated passenger is on your flight, do you live and let fly or involve yourself in the situation? What’s your role when the passenger is clearly drunk? If you haven’t followed us on Facebook...
Editorial: Ex-Cathay Pacific CEO Should Run American Airlines
Update: It appears that Hogg did not defy Beijing in such a dramatic fashion. In fact, the circumstances behind his termination remain unclear. The original article below remains unaltered. Leadership is built on integrity. Former Cathay Pacific CEO Rupert...
By Any Other Name: Southwest’s Seating Charge
Southwest Airlines is not big on fees, they include everything – or that’s what they want you to believe. But isn’t a rose by any other name still a seating charge? I think that’s how it goes… If you...
Does Airport Commute Affect Your Home Buying?
My wife and I were recently considering moving. As frequent flyers, the distance from the airport factors into our decision-making. How much does your airport commute affect your home buying decisions? If you haven’t followed us on Facebook or...
American Airlines Will Probably Switch to Dynamic Awards But Shouldn’t
With US flag carriers, it’s monkey see, monkey do as they tend to match dramatic moves to align with each other. While American Airlines has not yet announced a switch to a dynamic award chart it’s all but certain...
United Can’t Get The Upsell Right
United Airlines offers several upsell options when they sell airline tickets to passengers. Despite logging in with total access to my customer profile, they continue to fail at the upsell. Why? If you haven’t followed us on Facebook or...
The Power of Points Is Freedom, Not Just Savings
The true power of miles and points is not in saving travelers money, but in offering them freedom. On a recent trip, we made a change in plans and decided on a whim to visit the Cayman Islands for...
