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Home » Delta Air Lines » Oops: Delta Rescinds Prohibitive Award Booking Rule
Delta Air LinesDelta SkyMiles

Oops: Delta Rescinds Prohibitive Award Booking Rule

Matthew Klint Posted onMarch 21, 2018November 14, 2023 1 Comment

an airplane flying in the sky

Delta rolled back a prohibitive award booking restriction, leaving in place…a prohibitive award booking restriction.

As I reported earlier today, Delta unrolled a draconian new restriction on SkyMiles bookings, prohibiting all redemptions within three days of travel that does not start or end the USA.

> Read More: Legitimate Fraud Protection or SkyMiles Devaluation?

But apparently that clearly written update to redemption rules was just an innocent mistake.

The rule has been pulled back and will not be enforced.

Even so, Delta leaves a draconian award booking restriction on the books that requires in-person ticketing within 72 hours for travel originating in ~60 countries.

Award Tickets purchased for travel within or originating in China, Russia, Indonesia, Singapore, Vietnam, Brazil and any country in Africa require a 72-hour advance purchase. Members desiring travel within or originating in these markets within 72 hours must go to the airport to purchase their ticket, including reissues. No Exceptions. The advanced purchase applies to all Award bookings in the affected markets.

I believe an exception should be granted for members making reservations in their own name. However, at least this rule does not lock people out of award space within three days of travel. After all, that is often when the best award space opens.

CONCLUSION

While I am pleased that Delta rolled back this restriction, the restriction still on the books is both draconian and was introduced without notice. By now, we expect that from Delta, but it is still disappointing.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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1 Comment

  1. Brenda Reply
    March 22, 2018 at 6:54 am

    Unrolled! Brilliant. I would never have thought to use it in this context. Rolled out, unveiled, yes, but unrolled is quite nice.

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