While flight delays and cancellations are no laughing matter, I had to chuckle at Delta’s Twitter team for acting human…it has been a rough weekend for the Atlanta-based carrier.
With Flight Cancellations Mounting, Delta Air Lines Twitter Team Loses It
Delta has been cancelling flights over the Memorial Day holiday due to a staffing shortage. With the month of May coming to and end, Delta found it did not have the staff available to work its flight schedule, with many workers out of hours or unwilling to work additional overtime. As of 9:00AM ET, Delta has cancelled 120 flights today and delayed 72.
While Delta has tried to minimize passenger inconvenience by cancelling flights a couple days in advance, thousands have been negatively impacted and those trying to reach Delta have encountered hold times several hours long.
In one case, a passenger reached out for assistance to Delta via Twitter. Two hours later, the problem was not solved, leading the passengers to complain.
Waiting for Daisy at @delta to make things right?!?! What is happening??? @delta ??
— Edo (@ocarroll51) May 28, 2022
That drew the following response:
Can you calm down and allow me some time to work please ??
— Delta (@Delta) May 28, 2022
And that response has now gone viral, with millions of views and thousands of retweets. Daisy is either condemned for her poor customer service or heralded for her honesty, depending upon who you ask.
Overall, hold times have been atrocious.
@Delta I was on the phone for 4.45 minutes. Still no response. Please message me pic.twitter.com/lk0WHFqREw
— Santhi Arjun (@arjunsanthi) May 28, 2022
Delta, once known for never cancelling a mainline flight, seems to be on a new trajectory that reflects new leadership and more importantly, a substantial loss of staff of during the pandemic. While there is hope that Delta will continue to hire and this problem will eventually be smoothed out, I would expect a rough summer for Delta in terms of operations, something the carrier has long prided itself on avoiding.
CONCLUSION
Delta flight cancellations continue today, with insufficient staffing forcing Delta to cancel or delay flights. Meanwhile, Delta’s Twitter team has been burdened by irate and impatient passengers, leading to a viral exchange that encapsulates the frustration of a customer service agent.
Have your travel plans been impacted by Delta during this holiday weekend?
Thank you for posting this, Matthew! Most other blogs and media sites try to make Delta look perfect and hide all of their problems, just like the mainstream media does with Biden. So thank you for being honest and showing the true side of Delta!
The truth is, Delta is a poorly run airline and is nothing like the Delta it was 5 years ago. Management has really run it to the ground. The pandemic brought a lot of big decisions, and this Delta management team messed up on a lot of them!
How are the 777s doing in Victorville right now, Ed?
A couple of other blogs have reported this, along with the DL Twitter posts so… Information biased much?
Lol everything is political with you losers. Here’s one for you… Delta is pooping their adult diaper just like Trump
That makes no sense whatsoever. Do you know that he’s incontinent? And, if so, is that something to be amused about?
He reallygot under your collective skins, didn’t he?
It’s funny because trump is quick to point out everyone else’s shortcomings. I wouldn’t laugh if he was a good person. #diaperdon
Biden is the diaper!
Is United the only airline that lets you rebook in the app during IROPS? Even as a 1K it’s so nice not to have to deal with calling someone but can look at other flights/airports/dates right in the app when it happens.
Delta does allow it, I switched in the app for no charge yesterday
I’ve used the apps from AA, AS, and DL, and United’s is so far ahead of everyone else it’s crazy. Delta app is decent, but it is nowhere near United. I hope the people who created it and run it/update it are getting paid very well. They deserve it.
The United app is by FAR the best! Americans is horrible, it just redirects you to the website for everything, even booking a flight. And Delta’s isn’t much better.
As somebody who is actually flying Delta today and had their first flight cancelled yesterday, I was surprised at how easy the app made it to switch flights. Still sucks that Delta can’t run their schedule today and it is annoying I had to fly into a slightly further airport but still better than JetBlue
Staff shortage? Why??? Covid BS? Lazy workers? Fire the ones that are lazy. Lots of people wanting to work. Thanks God recession is coming and the entitled generation that never suffered will see what real life is.
The entitled generation that has never suffered is yours. That’s why you old snowflakes can’t mentally handle the changes that came because of the pandemic. The younger generation grew up with 9/11, lockdown drills in schools because of shootings, recession after recession, endless war, Trump, and a pandemic. The under 40s are way more equipped for struggle than anyone over 40
Damn right i’m a whiny boomer too! you guys were handed everything on a platter and don’t know crap. We were flying the friendly skies while you were still in diapers.
Yea the generation that could drive an ice cream truck for a living and support a family of 5 *wasn’t* handed everything on a platter.
Please
How old are you snowflake? Have you suffered in life? War? Recession? Your generation is the one that feels “someone needs to take care of me”. You don’t know what recession is. Mortgage rate at 18%? Internet rate ar 20%? Your generation wants the Government to forgive student loan, give money for free. Trump was bad? LOL You haven’t seen pain yet! But hey!! It is coming. LOL!!!!
Damn right I want my college debt forgiven. Businesses (people according to the Supreme court) have been given billions by the government for years. Time for me to get mine. You old timers got fat pensions that me and my kids will be paying for for the rest of our lives. Not to mention social security that will be dry by the time I reach retirement age.
18% mortgage rate on a 5 bedroom house that cost 60k? Where do I sign up!?
Step aside gramps, let the next generation fix all the problems you created.
College debt forgiven? Where will this money come from and who will pay it off? As long as you get yours, more gobmint and more debt is A-OK, amirite?
I’ll be willing to bet the government has made more from interest on these loans than they will be losing from “forgiving” 10k per borrower.
Plus I’m currently paying for social security so you can retire on the beach while there won’t be any left for me… so yes, gimme mine now
Yes, but I can still fire you. Wait until it’s your turn and those 20 years younger than you only see someone standing in their way. There is absolutely nothing unique or the least bit interesting about you or most of your peers. You and those snowflakes have far more in common than you think. Somewhere there is 6 year old that is going to run over both of you.
Nobody is firing me unless they want the future of their company to hinge on a bunch of guys that are going to be in caskets in 10 years or a bunch of fresh college grads with no experience. Of course there’s nothing interesting about me or my peers, I never said there was. Im just trying to set my kids up to be better off than me, something my parents generation has failed to do. This idea that “I’m special” is not held by millenials and those younger. Remember participation trophies? Which generation invented those? Not millennials.
I just hope I never become as self centered and greedy as the Gen x-ers and boomers, and maybe those 20 years younger than me won’t have as much disdain for me and my peers.
BRAVO!
100% CORRECT!
Fake news. Laziest young people ever in our history. 35 and 40 yo’s? You’re hilarious.
#unicorn
not at all actually. You have to remember, the pandemic straight up SHUT DOWN travel for a solid year – it wasn’t until this year that the demand for travel went back to pre-Covid levels (actually 22% up from pre-COVID levels). The problem is during that shut down, a LOT of flight attendants, pilots and other employees who are essential to running flights smoothly were either furloughed or laid off. Now that travel is back, they are coming back. HOWEVER, there is mandatory training for these positions to ensure our safety on flights. I would say that the real problem is airline executives NOT forecasting a big boom in the industry, and lagging on bringing back employees. Nothing lazy on the staff, I’d lay the blame on the executives. Who don’t care because they’re still getting a big fat paycheck. Capitalism everyone!
Get woke go broke
It appears Tim Dunn doesn’t read this blog, he always has an excuse for everything Delta
All Airlines have sold their soul to Digital & Social Media and now they are paying the price. If you want to properly sell and service your Customers try using old fashioned methods like people really speaking to people. But Airlines don’t really want to speak to their Customers, the truth frightens them.
United Rising!
How old are you snowflake? Have you suffered in life? War? Recession? Your generation is the one that feels “someone needs to take care of me”. You don’t know what recession is. Mortgage rate at 18%? Internet rate ar 20%? Your generation wants the Government to forgive student loan, give money for free. Trump was bad? LOL You haven’t seen pain yet! But hey!! It is coming. LOL!!!!
Sir… This is an Arby’s.
Regarding the DL operational issues, why do they tend to happen over holiday weekends? The flight schedules tend to run for a month or so at a time, with this weekend’s schedule not much different from last week.
They announced they were going to proactively cancel a hundred or so flights a day through the summer. Has that not happened yet?
Delta is still the very best domestic airline hands down. Without exception. SWA circling the drain in service, JB a complete joke, United, that flushed away 20 years ago. AA, eh. Spirit, pick me up off the floor i passed out laughing. Frontier, please put a unicorn on your tail.
Every single one of these has had their share of problems, some horrible. I’ll take DL any day.
We had our flight cancelled the day of departure and lost a day of our tour in Ireland. Everything with Delta was a nightmare. Will never fly with them again. Four of us had our dream trip cut short but still had to pay for it.
I don’t think many of you seem to realize that during the pandemic, travel was SHUT DOWN. So all the flight attendants, pilots and everyone who makes the planes run was either furloughed or fired. Now that travel is back it is up 22% from PRE-Covid times. However, those who were furloughed and hired back now have to re-complete air safety trainings to keep passengers like you and I safe. It’s unfortunate but the airlines are about 6 months behind the demand. Don’t blame “lazy millenials”; it’s poor planning on the airlines executive teams part to not forecast a boom in business as the pandemic began to ease.
Buenos duas, tenemos casi 24 horas en atlanta, nos han cancelado un vuelo y tres retrasos, estamos viajando con dos niños, la aerolinea, no nos da garantias ni servicios para nuestros hijos, mi hija tiene una medicación especial que necesita cumplir con las comodidades adecuada y no estar bajo estres por su condición de salud,