While flight delays and cancellations are no laughing matter, I had to chuckle at Delta’s Twitter team for acting human…it has been a rough weekend for the Atlanta-based carrier.
With Flight Cancellations Mounting, Delta Air Lines Twitter Team Loses It
Delta has been cancelling flights over the Memorial Day holiday due to a staffing shortage. With the month of May coming to and end, Delta found it did not have the staff available to work its flight schedule, with many workers out of hours or unwilling to work additional overtime. As of 9:00AM ET, Delta has cancelled 120 flights today and delayed 72.
While Delta has tried to minimize passenger inconvenience by cancelling flights a couple days in advance, thousands have been negatively impacted and those trying to reach Delta have encountered hold times several hours long.
In one case, a passenger reached out for assistance to Delta via Twitter. Two hours later, the problem was not solved, leading the passengers to complain.
— Edo (@ocarroll51) May 28, 2022
That drew the following response:
Can you calm down and allow me some time to work please ??
— Delta (@Delta) May 28, 2022
And that response has now gone viral, with millions of views and thousands of retweets. Daisy is either condemned for her poor customer service or heralded for her honesty, depending upon who you ask.
Overall, hold times have been atrocious.
— Santhi Arjun (@arjunsanthi) May 28, 2022
Delta, once known for never cancelling a mainline flight, seems to be on a new trajectory that reflects new leadership and more importantly, a substantial loss of staff of during the pandemic. While there is hope that Delta will continue to hire and this problem will eventually be smoothed out, I would expect a rough summer for Delta in terms of operations, something the carrier has long prided itself on avoiding.
Delta flight cancellations continue today, with insufficient staffing forcing Delta to cancel or delay flights. Meanwhile, Delta’s Twitter team has been burdened by irate and impatient passengers, leading to a viral exchange that encapsulates the frustration of a customer service agent.
Have your travel plans been impacted by Delta during this holiday weekend?