Our story does not have a happy ending: Ethiopian refused to budge and I’m still in Bangkok.
I’ll provide the play-by-play tomorrow, and have video as well, but I think this whole debacle can be summed up in one picture:
That’s Tadesse Meskel, Ethiopian’s Bangkok Station Manager. He’s staring at a computer reading notes about my ticket.
Mr. Meskel was a gentleman and I believe that if he was empowered, I would have flown business class last night. He understood and accepted the logic that I should not be penalized for a so-called mistake that his company made.
But his hands were tied. I sat more or less waiting for three hours as he tended to his duties as Station Manager while trying to find a solution for me. But there was none.
The way this situation unfolded makes me deeply cynical about ever doing any business with Ethiopian again. You’ll be amused by a conversation I had with the head office in Addis Ababa.
I’m resting up, plotting a routing home. There are many safe and easy options, but I want to at least do something unique here. But one thing is certain: it will not be on Ethiopian Airlines.