I’m not sure whether I’m on the side of Karen or Kevin in this particular exchange, but a vaunted “Sleep Inn Diamond Member” was tossed out of a hotel after he called the front desk clerk a female dog.
Hotel Clerk Is Not Receptive To Insults From Sleep Inn “Diamond” Guest
A short video posted on TikTok (and later removed, but preserved thanks Reddit) shows an exchange between a sassy desk clerk and a man who goes by “Ozzy” in the lobby of a Sleep Inn.
The exchange begins with the front desk clerk, wearing a pink cap, telling the guest:
“You called me a b*tch and you’re an absolute nobody. A piece of…You’re scum. You’re nothing. You can leave.”
Ozzy responds that he is leaving, but not before he turns his phone around and laments, “This is how they treat their Diamond members.”
Sleep Inn is part of the Choice Hotel chain, which does have a Diamond level in its Choice Privileges loyalty program. Achieving Diamond status requires staying 40 nights per calendar year.
I wasted far too much time replaying the video over and over again in an attempt to properly hear the location of the motel (“[indecipherable] Lake”). It really doesn’t matter.
Sure, I’d love to know what led to this exchange, but the interesting thing to me is that the front desk clerk did not tolerate being called a b*tch. And I applaud that.
I don’t applaud the way she dished out a whole lot of insulting shade toward the guest, but when we are cursed at our defense mechanisms may sometimes cloud our judgment.
It could well be that she was quite rude from the start, but that does not justify calling her a female dog.
If you’re feeling like some humor, the comments on Reddit are a hoot and not particularly favorable to the hotel guest.
Hotel Desk Clerks Hate Elites
I think it is fair to say that hotel desk clerks cannot stand entitled elites. I just saw it myself at a Hyatt in Orange County recently, where a Globalist member made all sorts of demands to the poor agent, a lovely young woman who just took it all in stride. These people are pathetic.
On the other hand, I noticed comments like this on Reddit, which are cause for alarm:
A franchise location does not spare a Hilton-branded property from offering late checkout. Shame on the franchise.
CONCLUSION
This was an enjoyable exchange and the point of this post is simply a reminder to be kind to the folks who are checking you into and out of your hotel room. Put yourself in their shoes and treat them the way you want to be treated. If they are rude, take note of their name, but do not cuss them out or else you’ll find yourself the one being ridiculed.
lol Americans are such deplorable people. So low class, So trashy, So ghetto.
It’s no wonder your streets in almost every major American city look like the 3rd world.
Why do you speak so disparagingly of yourself?
Please go kill yourself.
It’s not hard- treat others how you want to be treated and it goes a long way.
However, when disrespect gets involved, I’ve found that being the bigger person/actual adult just helps defuse situations and usually, the other person realizes how dumb they were at the point of time.
+1.
What kind of demands were you making at the Hyatt in OC?
Ha. I don’t rock the boat amigo. It was someone else.
When you said “I just saw myself at a Hyatt…” I thought you were describing your own behavior, amigo. What did the other guy demand?
Horn Lake MS is the location
People have no respect for each other nowadays. Think about that.
I don’t get no respect. No respect at all!
Someone should give this guy a copy of “How to Win Friends and Influence People” by Dale Carnegie.
I’m sure he can read a copy online instead of playing Candy Crush all day!!!!!!!
I spent a lot of time in various Scottsdale resorts and high end restaurants people watching when I lived out there for a decade and the stuff I saw and the stories I heard from staff was pretty sad. Like the one time this old lady say “Honey, we don’t have money because we give it away” in explaining why she doesn’t tip people.
Parenting and the lack of teaching ethics in schools have created a mess. It is all me, me, me.
And sure in some cases the staff is the problem since they pay them nothing and do very little training.
Sadly, he was also denied a free subway sandwich later that evening when it was determined his punch card wasn’t complete.
“I think it is fair to say that hotel desk clerks cannot stand entitled elites. I just saw myself at a Hyatt in Orange County recently, where a Globalist member made all sorts of demands to the poor agent, a lovely young woman who just took it all in stride. These people are pathetic.” Yep … as are the entitled elites who seem to think they should never have to step foot in an economy cabin. All elites are full of themselves. The whole loyalty scheme should be thrown out. Pay for what you want. It’s that simple.
That’s odd, elites are usually the most polite and understanding in my experience.
Please get spell check or let me edit your articles. I’ll do it for free!
I found one error (“clerk”). Were there more?
1. I worked at a Hilton Franchise for a while, and Diamond members got a 2 pm checkout granted “when available.” When not available, due to a high demand turn-around or whatever, we always disclosed this at check-in, and offered free stuff from the snack bar if they wanted to check their bags and hang out in the lobby or whatever until it was time to leave.
2. I don’t care what your status is, it doesn’t entitle you to make it personal. I dealt with one instance where a guest left a negative Yelp review, and described female desk clerk as “chubby.” I tried and failed to get Yelp to take-down and-or redact the review because it was very upsetting to the desk clerk who was named in the review. Another instance was a corporate client- a white female- who was traveling with a black male partner. She came down the next day and accused the desk clerk that checked her in the night before of being racist because she was not very friendly, and it was the guest’s perception that it was because the desk clerk was unapproving of a mixed race couple. When I asked her for more specifics about the interaction, she could provide nothing that indicated racist comments or actions. I got upset and told her that she couldn’t go around calling people racists for no good reason, and ended up asking them to leave because they would not retract- or even consider- that their accusation was based on nothing but a “feeling” about someone they don’t know. The hotel ended up having to spend $150 on service recovery, and I got my first ever write-up as a manager.
Quinn, your mistake was being too honest. You should have said “I’ve investigating this matter and require more details for the report. Can you provide an evidence of racist bias? (crickets chirping.) Thank you for bringing this to our attention, we’ll speak with the employee and review the video.” Then you do exactly that, ask the employee for their side, look at the video, write a report and dump it in the memory hole. Karen is pleased and all ends well.
Regarding the use of incendiary language. I’m reminded of the classic scene (youtube: “Fast Times At Ridgemont High(1982) – Brad Gets Fired”) where Brad uses the word “ass”. Oh, the 1980’s, when saying “damn” and “ass” were naughty words…
Sleep Inn?! Diamond member?!?! 🙂 Now that’s funny!