To the hotels that claim it is too risky to provide food service. How do you explain your competitors in the same city? Can you just be honest enough to admit that you’re trying to conserve cash?
Hotels Eliminate Food Service Under False Safety Guise
I spent a night at the Hyatt Rosemont just outside Chicago O’Hare International Airport earlier this week. Upon check-in I asked about breakfast and was told that breakfast was not served. In fact, I was told that the hotel was not offering food service at all “because of health concerns surrounding COVID-19.”
But then the front desk agent handed me a sheet of paper. The agent noted, “But here’s some places in the area where you can get some food.”
As you can see, there are quite a few places indeed…yes, I was fortunate to have a Taco Bell and a Giordano’s within walking distance.
So in that context, perhaps my title question is unfair. Yet I ask it because I am so sick of the double-talk coming from hotels. I know how hotels have been hammered during the pandemic. I also realize that the future is uncertain. But can you please simply admit that 1.) you don’t have enough guests to justify food service or 2.) that you think you can get away with it?
I felt like asking the front desk clerk what makes food service at the hotel so unsafe but not at the casino across the street?
Turns out the Hyatt Rosemont does at least disclose that no food service is offered:
But see how it again cloaks it under the banner of guest wellbeing.
Please…if you were concerned about my wellbeing you would not send me out walking several blocks to purchase food from restaurants filled with diners without masks inside.
But again, we get the picture.
At least the shuttle was running and the fitness center was not locked. There was even a pot of coffee in the lobby…for $2.00/cup.
Somehow, I managed not to starve.