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Home » Reviews » Hotel Reviews » Review: Hyatt Carmel Highlands [2019]
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Review: Hyatt Carmel Highlands [2019]

Matthew Klint Posted onFebruary 27, 2019November 14, 2023 14 Comments

I spent the weekend in Carmel, CA with my family at the Highlands Inn, our favorite Hyatt property in the Golden State.

My previous reviews remain relevant, but I do want to draw your attention to a few positive changes at the property.

> Read More: Hyatt Carmel Highlands Review
> Read More: 
Hyatt Carmel Highlands Review (Townhouse Spa Suite)

First, the Kenet MD soaps and shampoos have been replaced by Pharmacopia-branded product. That’s a nice upgrade as the Pharmacopia products have a much better scent.

a group of bottles on a corner shelf

Second, there are new bedside clock radios that have both USB charging and 120-volt power plugs. It’s a nice upgrade from the annoying old Apple 30-pin connectors that went out of date several iPhone generations ago. The sad thing is–at least potentially–is that that Apple and others are moving to USB C plugs. Hopefully, this new clock radio will not quickly become obsolete.

a black alarm clock on a table

The room service menu has also been updated and there are now 24/7 options available.

a white box with blue text and images on it

a menu with a picture of a bowl of food

a menu on a table

a white folded paper with blue text

We were in our usual bi-level Townhouse Suite and always appreciate the wood-burning fire and beautiful views. We do not have a TV at our house, but my son Augustine knows how to turn the TV on from his visits to my parents’ house. The little fellow found Toy Story 2 all on his own and we decided to let him watch it. He sat transfixed for an hour, meaning it’s time to introduce him to IFE next time we fly.

a living room with a fireplace and a couch

a child squatting in front of a fireplace

In all honesty, the hotel itself has no business being a Category-7 property. It’s nice but is only an AAA four-star hotel. The rooms are more rustic and there is no spa and only a small fitness center. We still love it very much and will continue to return, but you come here for the beautiful location and views primarily:

a window with a view of the ocean

a swimming pool and trees by a house

View from our balcony:

a view of a body of water from a hill with trees and a road

a house with trees and a body of water

Breakfast remains a highlight and the restaurant staff (Kamiki, Shama, Tony, and William) are so excellent. I love that they have all been there for years. It is a joy to see them each time we return to this property.

a plate of food and coffee

a plate of french toast with berries and coffee

The hotel is actually nestled in the Carmel Highlands residential neighborhood. My wife and I always love walking through this neighborhood of old homes and mature gardens. Ideally, we will one day be able to come to our own home here instead of the hotel.

a house with a stone chimney and a hedge

a tree next to a house

a grassy hill with trees and a body of water in the background

a road with trees and bushes on the side

The nearby Point Lobos Reserve offers scenic hiking trails and is just a short drive or walk from the hotel:

a beach with trees and water

CONCLUSION

This hotel remains a family favorite. The townhouse suites are particularly nice for young families because we can buy groceries at the Safeway down the street or Trader Joe’s in Monterey or Pacific Grove and cook our own meals. Two-year-old Augustine does okay in restaurants, but breakfast is enough…

Have you been to the Hyatt Carmel Highlands recently? What are your thoughts on this property?

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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14 Comments

  1. JBTX Reply
    February 27, 2019 at 1:59 pm

    Hi Matt – just to clarify, the bi-level suite is what you get using your Suite Upgrade Certificate? Or are they just always nice and upgrade you as a Globalist courtesy, no certificate needed?

    • Matthew Reply
      February 27, 2019 at 2:36 pm

      While I have received this on a complimentary basis before, I never chance it anymore and always use a confirmed suite upgrade. The Globalist suite is indeed the two-story Townhouse Spa Suite.

  2. Mike Reply
    February 27, 2019 at 2:38 pm

    Augustine is getting so big! He is a beautiful kid! What a blog rock star! Thanks for sharing the precious pics, your feet included!

    • Matthew Reply
      February 27, 2019 at 2:46 pm

      Thanks, Mike. Augustine is getting big quickly and talking up a storm. Such a great time of life.

  3. colleen Reply
    February 27, 2019 at 6:49 pm

    Any expansion (or separate post) on the “we don’t have tv at the house” segment would be interesting.

    +1 Mike on Augustine.

    And tell your new “gramma” it’s “parents'”. Plural + apostrophe. Unless sadly you only have one.

    Lovely post. I’ve become a regular.

    • Matthew Reply
      February 27, 2019 at 7:26 pm

      Parents’ indeed. Thank you. I’m thankful that both my parents are alive and very much a part of Augustine’s life.

      I have nothing against TVs personally nor do I think there is anything morally wrong with TVs or movies. But I run three companies (Live and Let’s Fly, Award Expert, and my import/export company) and my wife is running the household while earning an advanced degree. There is simply no time for TV right now and we don’t even want the temptation. If we really need to watch something we can tune in on our laptops and I certainly watch more than a fair share of movies on airplanes. As for Augustine, we want to encourage him to read and sing and exercise instead of being a little couch potato. He also doesn’t get any sweets beyond fruit…he has no idea how good cake and cookies are. There will be time for that later, but the little guy loves to eat vegetables. How rare is that?

      • emercycrite Reply
        February 28, 2019 at 12:08 am

        He sounds like a little rock star indeed. Also, great parenting there; sugar is one of the most addictive substances there is and I sometimes wish I hadn’t been exposed to it from young. It’s so hard to give up sugary foods later in life once you’ve grown accustomed to it!

  4. Kenneth Reply
    February 28, 2019 at 12:38 pm

    My parents moved to Carmel in 1944 and as a child I was often taken to the Highlands Inn for special-occasion meals, so my memories of the hotel go way back to the mid-1950’s. This was never considered a great property by locals; as you said, it’s all about the view.
    In the evening we often drove down the coast to Nepenthe (which opened in 1949 – the year I was born). In addition to its restaurant, there was a large outdoor fire pit next to a patio where ‘grown-ups’ danced at night. One evening my mother urged my father to ask the actress Kim Novak to dance. She lived nearby, had just gone through a divorce, and was at Nepenthe by herself. My mother said “She’s lonely. Go ask her to dance.” Dad did ask. Kim said yes. And afterwards the actress came and sat for a while with our family in front of the fire. It’s one of my favorite childhood memories.

    • Matthew Reply
      February 28, 2019 at 6:23 pm

      Great comment. Thanks so much for sharing this special memory.

  5. ThomasK Reply
    March 3, 2019 at 10:36 am

    Really like your posts, values, and observations.

    • Matthew Reply
      March 3, 2019 at 11:18 am

      Thank you!

  6. Eric Steel Reply
    May 11, 2019 at 1:12 pm

    Best picture of all is the one of your son!
    Thanks for sharing it.

  7. Anita Kreitman Reply
    January 1, 2020 at 6:14 pm

    Next time checkout a newer member of Hyatt family…Carmel Valley Ranch…..we left the Hyatt Highlands after many years of staying there due to a very unfortunate experience on the part of management. Carmel Valley Ranch is a wonderful property and as Globalists we are treated royally.

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