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Home » Hyatt » “Damage Waiver Fee” At Hyatt Hotel Invites Damage…
Hyatt

“Damage Waiver Fee” At Hyatt Hotel Invites Damage…

Matthew Klint Posted onJuly 16, 2022November 13, 2023 12 Comments

a patio with a table and chairs

We’ve seen all sorts of strange fees tacked on to hotels, including resort fees, destination fees, COVID-19 fees, and even electricity fees…but now comes a new one from a Hyatt hotel in Hawaii: a damage waiver fee. And the sad thing is that foolish fee could easily invite a lot more damage…

Damage Waiver Fee At Hyatt In Maui Begs Guests To Damage The Room…

The Mauna Lani Point, a Destination by Hyatt Residence in Hawaii, prominently discloses the following $79 fee for all bookings:

The Damage Waiver covers the registered guest and such other persons who are authorized in writing to reside in the Vacation Rental Residence overnight as part of the reservation for up to $1,500.00 of accidental damage to the Vacation Rental Residence or its contents (such as furniture, fixtures, and appliances), but not personal items of the Registered Guest, as long as the Registered Guest reports the incident to Destination Residences Hawaii LLC prior to checking out.

That’s a pretty high (frankly obscene) insurance rate that covers only $1,500, especially for short stays. It’s also a bit onerous that any damaged or missing items must be reported before check-out – I’d imagine that damage would innocently go unnoticed, like if a child cracks a lamp or puts a dent in the refrigerator then doesn’t tell his parents (as a father of two, I speak from experience…).

a kitchen with a stainless steel refrigerator and a white bowl on a marble counter

a kitchen with a table and chairs

Serious question. Isn’t it reasonable (sad, but reasonable) to conclude that this will invite people to be reckless? While the policy excludes “intentional” damage, how is it possible to prove that the TV deliberately fell down and shattered or those scratches across the Sub-Zero refrigerator were malicious?

I doubt many will deliberately inflict damage, but the human mentality is odd – users on FlyerTalk are discussing how they can now damage the room and get away with it. We are spiteful creatures…

CONCLUSION

Holding guests accountable for damage is appropriate, but charging them an absurd price for insurance they may choose to reject is unconscionable. I hope that Hyatt will put some pressure on this the Mauna Lani Point to rescind this mandatory fee.

(H/T FlyerTalk via One Mile At A Time)

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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12 Comments

  1. Robert D Reply
    July 16, 2022 at 5:31 pm

    Header to the second paragraph says the hotel is in Miami. I think you mean Maui

  2. warren trout Reply
    July 16, 2022 at 9:30 pm

    Like the damage waiver fees for rental cars. Some equal an annual rate of $30,000. What a money maker!

  3. Christian Reply
    July 17, 2022 at 2:54 am

    That’s just inviting “accidents”.

  4. CHRIS Reply
    July 17, 2022 at 9:06 am

    Don’t do business with anyone or anything in hawaii.

  5. BlakeD Reply
    July 17, 2022 at 11:45 am

    Reminds me of the Maryland hotel laws which regulate and standardizes the fee for smoking in an elevator to $25? That’s basically qn invitation to smoke there as far as I can tell lol

  6. Pavan Reply
    July 17, 2022 at 12:28 pm

    Like insurance at the rental car counter…..
    “yeah, since you’re forcing me into it. Give me all of the insurance because I am going to drive the life out of that car. ”
    Signed,
    Every one that’s ever been ambushed at the rental car checkout.

  7. Jake Reply
    July 17, 2022 at 12:30 pm

    Deregulation is wonderful…for the companies to raise prices in sneaky ways.

    This kind of stuff will be the norm if deregulation is allowed to run rampant.

  8. Maryland Reply
    July 17, 2022 at 1:18 pm

    Unless I have been given a complete inventory with assigned value at check in, how can I be responsible for the unit contents? This is not a rental car! And I am not going to spend the time & effort doing a detailed inspection on seat cushions & appliances etc. Ugh. Rather stay home

  9. Jack Reply
    July 17, 2022 at 2:39 pm

    Sad to say but hotels in Hawaii are a never-ending scam with fees, starting with the odious, ubiquitous, and mandatory “daily resort fee” to cover a a range of things that should either be an optional charge (eg. snorkel gear, valet parking) or otherwise just included with the room charge (eg. in-room coffee/tea, pool towels). In some places it’s as much as an extra $45 per night. Let’s call it what it is – an attempt to make their base rates look cheaper than they really are on booking websites.

  10. Nico Z Reply
    July 17, 2022 at 8:42 pm

    Hyatt needs hotels on the Big Island. There are only these ‘destination’ condos—how does Mauna Lani qualify as a hotel? Given the deceptive and exaggerated cleaning fees on airbnb I doubt this property will suffer for the their mandatory insurance policy.

  11. Jon Haugen Reply
    July 18, 2022 at 12:57 am

    Hotels (and indeed all businesses) need to be regulated the same as airlines. The price you quote for a room needs to be the same at checkout, no bs additional taxes or resort fees. $100 a night shouldn’t mean $200+ at checkout.

  12. Jerry Reply
    July 19, 2022 at 8:49 am

    And because of this $79 fee, I’d never stay there. I know that I personally don’t matter, but junk fees like this usually bring down review scores and surely push away other consumers like me. Honestly, waived resort fees for Globalists are one of the biggest draws to WOH. Surely they’ll reconsider after all the bad press they’ve had.

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