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Home » Reviews » Hotel Reviews » Review: Hyatt House Sterling Dulles Airport-North
Hotel Reviews

Review: Hyatt House Sterling Dulles Airport-North

Kyle Stewart Posted onAugust 14, 2022August 13, 2022 7 Comments
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On a recent trip departing Washington Dulles (IAD), I had a chance to stay at the Hyatt House Sterling/Dulles Airport-North and this was my experience.


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Location

On the outskirts of Washington DC, this location is at the doorstep of Washington-Dulles International Airport (IAD). In Northern Virginia’s myriad of suburbs (NOVA) the property is not far from Reston Town Center, though a trip into the heart of Washington DC will take considerable time (40-45 minutes) and, if driving yourself, add significant cost when using the toll lanes. For access to Dulles, the property is well located.

Address: 45520 Dulles Plaza, Sterling, VA 20166

Phone: +1 703 435 9002

Google Maps Link

Property

I was impressed, upon arriving at the size and exterior of this Hyatt House, one of the larger I have seen from the chain. The hotel was built to a high standard but maintaining that standard appears to have been problematic.

Breakfast

Hyatt House properties offer free breakfast to all guests regardless of status. This is a combination of cold and dry items as well as a hot breakfast buffet.

Hyatt House Sterling Dulles Airport-North breakfast bar

Hot breakfast items were in a rough state and reminiscent of a Holiday Inn Express or the nearby (and less expensive) Comfort Inn. There was some “bacon” (maybe Canadian bacon but it looked like ham to me), scant potatoes, boiled bag scrambled eggs, and a self-serve waffle iron.

Hyatt House Sterling Dulles Airport-North breakfast bacon

Hyatt House Sterling Dulles Airport-North breakfast potatoes

Hyatt House Sterling Dulles Airport-North breakfast condiments

Hyatt House Sterling Dulles Airport-North waffles and eggs

The person running this area was doing her level best, but the breakfast area was not overrun, replacement items were nonetheless hard to come by. At 10:00 on the dot, the juices had been removed as she made her way down the line. Guests were still eating but breakfast closes at 10.

I am sometimes criticized in hotel reviews for not covering the breakfast experience, this one, however, reminded me why I often skip the option altogether – it’s just not worthwhile.

Amenities

The hotel offers a few amenities but one of the features is a shuttle service to the airport. The ride is just 10-15 minutes depending on traffic, it departs on the hour and half hour and runs from 5 AM to midnight. The hotel also offers digital key card access from the Hyatt app, and free wifi for all guests.

With regard to the streaming abilities, I have used this feature in other Hyatt hotels and enjoyed it, allowing me to pick up where I left off on shows I am watching on Hulu or Netflix. However, at this property, the TV only partially faces the bed or couch (it swivels) and the streaming did not work properly. I inadvertently started broadcasting to another room because it was mismarked. Rather than continue through the list, I opted to watch on my laptop instead.

Hyatt House Sterling Dulles Airport-North streaming instructions

The Hyatt House offers an outdoor pool (an interesting choice for Northern Virginia), welcome in the summer months. There is also a fitness center with some free weights and a couple of machines.

Hyatt House Sterling Dulles Airport-North outoor pool

Hyatt House Sterling Dulles Airport-North fitness center

Housekeeping/Maintenance

If I was the owner of this hotel, I would be upset with the entirely manageable problems it presented. Some were maintenance and some were housekeeping. I can appreciate both roles are tough to fill right now, but some items just demonstrated a lack of effort or willingness to address.

For example, this beautiful hallway (at least for a Select Service hotel) had noticeable dust accumulation. Another hallway had ceiling panels missing but no evidence that work was afoot.

Hyatt House Sterling Dulles Airport-North nice decor

Hyatt House Sterling Dulles Airport-North housekeeping missteps

Hyatt House Sterling Dulles Airport-North maintenance issues

A laundry room is available to guests but half of the machines are inoperable, and the others require change to operate. This is not universal among Hyatt House properties but I can understand why the hotel requires payment for the service.

Hyatt House Sterling Dulles Airport-North laundry

This property offers a basketball court, the first time I have seen this at a Hyatt House.

Hyatt House Sterling Dulles Airport-North outdoor basketball court

But one of the rims was broken and needed to be replaced.

Hyatt House Sterling Dulles Airport-North broken basketball hoop

In addition, the entire property reeked of marijuana (is it legal to smoke indoors in Virginia?) and upon opening the door to my room I was greeted with the undeniable stench of body odor (bad, bad, bad body odor) that called into question just how clean the room could possibly be.

World of Hyatt Benefits

Though the only room left to book was a room with two queen beds, I requested a king suite if possible and I was granted that upgrade without having to ask at the front desk. I appreciate it immensely when a hotel honors a status request when it is able. As a benefit of my World of Hyatt Globalist status, I was also able to secure a late checkout that better aligned with my flight’s departure time. This too was granted without question. Globalists are offered two bottles of water at check-in daily but do not confuse those at the convenience store (free for Globalists) with the Evian bottles at the bedside in the room – on sale for $5/each. I was also able to use my Globalist free parking benefit before a flight, saving me the cost of parking at the airport.

Hyatt House Sterling Dulles Airport-North snacks

Suite

The king suite I was offered (627) was petite but had all the amenities I hoped for including a full kitchen with a large refrigerator.

Hyatt House Sterling Dulles Airport-North full room view

Kitchenette

The kitchenette featured a microwave, sink, dishes and cups, a stove, dishwasher, full-size refrigerator, and dual-use workspace and table opposite the living room area.

Hyatt House Sterling Dulles Airport-North kitchenette

Hyatt House Sterling Dulles Airport-North fridge

Hyatt House Sterling Dulles Airport-North living room from bed

The TV faced the kitchen and workspace, it swiveled to the couch and bed but extremes on either side wouldn’t be able to watch it due to its proximity to the wall.

Hyatt House Sterling Dulles Airport-North tv angle

Bedroom

The bedroom (not a closed-door suite) was satisfactory, though plugs on the bedside lamps worked inconsistently.

Hyatt House Sterling Dulles Airport-North king bed

Bathroom

The bathroom was split with a vanity outside of the restroom with a large closet opposite for extended stay guests to be able to fully unpack and hang clothes.

Hyatt House Sterling Dulles Airport-North vanity

The shower stall was ample, and the toilet was opposite the shower. This property uses bulk toiletries affixed to the wall.

Hyatt House Sterling Dulles Airport-North shower

Hyatt House Sterling Dulles Airport-North toiletries

Value

This is such a tough property to grade for value. On one hand, whether the back of a chair has been dusted or ceiling panels replaced is not really that big of a deal and perhaps I just had a stinky room and other guests won’t experience the absolute plumes of weed flowing through the hallways. On the other hand, what could have been an excellent hotel stay was marred by these types of attention to detail issues. The room was selling for $134/night during my stay or 5,000 points. On the basis of 2¢/point, this is a good value hotel and it served my purposes and would others looking to use their points for this stay. That said, I probably will try another area hotel next time I am in the area, due to the issues with the property and my experience.

What do you think? Have you stayed at the Hyatt House Sterling/Dulles Airport-North? How was your experience?

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About Author

Kyle Stewart

Kyle is a freelance travel writer with contributions to Time, the Washington Post, MSNBC, Yahoo!, Reuters, Huffington Post, MapHappy, Live And Lets Fly and many other media outlets. He is also co-founder of Scottandthomas.com, a travel agency that delivers "Travel Personalized." He focuses on using miles and points to provide a premium experience for his wife and daughter. Email: sherpa@thetripsherpa.com

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7 Comments

  1. swag Reply
    August 14, 2022 at 11:46 am

    I stayed at this property often, maybe a couple of dozen times around 2015-2018, while working in the area. It’s disappointing to read this review, it seems that things have slipped a lot since then. I don’t recall any cleanliness issues from my stays, and back then, breakfast here was significantly better than similar properties nearby (HI Express, Fairfield, Residence Inn, etc). In particular, I remember a staffed cook-to-order omelet station.

  2. CHRIS Reply
    August 14, 2022 at 1:36 pm

    Doesn’t look like much has changed from the Hotel Sierra days…..even the furniture. I stayed 260 nights here in 2010/2011

    • Malik on Wall Street Reply
      August 14, 2022 at 4:06 pm

      Feels like it’s standard for these hotel chains to buy a hotel, change the sign up front, and then raise the prices.

  3. Jerry Reply
    August 14, 2022 at 6:16 pm

    Good post

  4. DFWSteve Reply
    August 14, 2022 at 7:41 pm

    An unintended consequence of liberalized cannabis laws is exactly what you described. I do not smoke pot but do enjoy occasional cigars. We all agree the days of smoking indoors at a hotel have long since passed. You can only imagine the hysterics, threats and finger pointing were I to light up a nice Honduran churchill on the property. Why, then, is cannabis so widely tolerated and why not a similar degree of outrage?

    • James Reply
      August 15, 2022 at 10:35 am

      Everywhere I’ve stayed smoking indoors has been strictly enforced regardless if it’s tobacco or cannabis.

  5. Mike Reply
    August 14, 2022 at 10:02 pm

    Kyle, How close are you to requalifying for Globalist?

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