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Home » Reviews » Hotel Reviews » Review: Hyatt Regency Crystal City At Reagan National Airport (Ambassador Suite)
Hotel ReviewsHyatt

Review: Hyatt Regency Crystal City At Reagan National Airport (Ambassador Suite)

Matthew Klint Posted onJune 26, 2023November 13, 2023 19 Comments

an escalator in a building

We (unexpectedly) spent the night at the Hyatt Regency Crystal City in Arlington, Virginia. While our stay was short, the hotel was very convenient and worked out perfectly considering the late night and early morning.

Hyatt Regency Crystal City Review

Ronald Reagan Washington National Airport does not have an in-terminal airport hotel, but has a number of hotels close by, including the Hyatt Regency. After our Delta flight delay was extended overnight, I booked the room on my phone as we headed out to the curb.

Shuttle

Shuttle service is available around the clock and departs the hotel on the hour and on the half (on-demand overnight). Thankfully, we did not have to wait longer than five minutes for a shuttle to arrive. There was a very rude Southeast crew who loudly complained that my father was boarding the shuttle too slowly (for goodness sakes, he is over 80 years old…what jerks).

a bus parked at a bus stop

We reached the hotel four minutes later and I edged past the crew and into the lobby. There was only one agent on duty and she was quite talkative – I was happy to engage her as the Southwest crew stood tapping their feet behind us.

a reception desks in a hotel

We were upgraded to an Ambassador Suite, which sounds massive but was really the hotel’s smallest category of suite. At 522 square feet, it was not huge, but certainly better than a standard room. The hotel also has 722-square foot Regency Suites, with a spacious living room and dining room.

The hotel lobby is atrium-style, with a high ceiling that looks up to the restaurant and meeting space above.

a lobby with a large glass window

a large building with escalators and people

a large building with tables and stairs

an escalator in a building

Ambassador Suite

Our room, 1032, was a corner room with a living room, bedroom, bathroom, and small terrace.

a hallway with a chandelier and doors

a hallway with a carpeted floor

a door in a room

a sign on a wall

a couch and a table in a room

a room with a television and chairs

a room with a couch and a round table

a tv on the wall

a bed with white sheets and a wood headboard

a desk and a tv in a hotel room

a closet with a sliding door

a room with a desk and chair

The bathroom was near the room entrance before entering the living room and not connected to the bedroom. I did not care for that layout and the bathroom was very small with a shower, sink, and toilet. There would have been no room for a tub.

a bathroom with a mirror and a sink

a shower head in a bathroom

The room would have been quite functional if I had to get up to work or make phone calls while my father slept.

By now it was pushing 10:00 pm and we just went right to bed ahead of our early departure (though when I awakened in the morning, I found our Delta flight was delayed further).

Our terrace included a small round table and two chairs, but was very dirty.

a view of a city from a window

a two chairs on a balcony

a group of chairs next to each other

One thing that perplexed me…why the Maltese cross on the sliding balcony door?

a man taking a selfie in a mirror

a person's reflection in a window

While I would never stay at this hotel if I was visiting Washington, DC, this hotel was perfect for our needs considering the overnight delay at DCA.

a sign on a wood wall

Fitness Center

I dragged myself out of bed to workout before my flight, determining my body would thank me and I could rest during the flight. Despite a lack of wellness facility (it was just a airport Hyatt Regency after all), I thought the Hyatt “Stay Fit” facility was just fine for my needs. I am doing more core work lately that does not even require any machines, but I did some elliptical and cycled through the resistance machines a couple times. There were also three Peloton bikes.

a room with a door and a sign

a lamp on a wall

a room with exercise equipment

a room with treadmills and exercise machines

a room with exercise machines

a group of exercise bikes on mats

Pool

An outdoor pool is located across the hall from the fitness center, but was closed. In good weather, it is open during daylight hours, but is only open seasonally from Memorial Day to Labor Day.

a pool with stairs and a building in the background

Breakfast At Cinnabar

I figured Delta would cater lunch onboard since our departure was delayed to nearly 11:00 am (I was wrong on that…) and even if it was breakfast, I figured the hotel breakfast would be better, so we trudged down at 7:30 am, still somewhat full from our Five Guys burgers the previous evening.

a sign in a hallway

a room with tables and chairs

As the name implies, Cinnabar specializes in cinnamon rolls…which were both on the a la carte menu and part of the buffet.

Here’s the menu:

a paper with black text and black text

My dad ordered the “signature cinnamon roll French Toast” only to be told they were all out of it…so we both took the buffet and I ordered a cappuccino.

The buffet was quite respectable, with a nice selection of hot and cold breakfast items including an omelette bar and fresh berries. You give me those two things for breakfast (some nonfat Greek yogurt too) and I am very happy.

a round table with a vase on it

a buffet with different types of fruit on plates

a display case of pastries

a buffet table with plates and bowls of fruit

a buffet line of food

food on a scale on a counter

a tray of cinnamon rolls on a scale
I had self-control. My dad did not. 😉

Overall, the breakfast was fine and even the coffee was acceptable.

a plate of food and a glass of juice on a table

a omelette on a plate

a bowl of blueberries and blackberries

a plate of watermelon and melon

a cup of coffee and a plate of blueberries

CONCLUSION

We braved the pouring rain to take a shuttle back to DCA, where we eventually caught our flight home. The Hyatt Regency Crystal City came in quite handy in a pinch and I was thankful to avail ourselves to a full-service Hyatt hotel just a few minutes from the airport.

You pay a premium for such a convenient option, but it certainly beats a long drive to the suburbs or back into the District when you encounter irregular operations on your flight.

a bus parked on a sidewalk

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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19 Comments

  1. Lukas Reply
    June 26, 2023 at 7:16 am

    Normally I can figure out your own version of Wordle (Mattle?) , but here I am stumped what word is supposed to be there instead of ‘evil’ :

    “… I was thankful to evil ourselves to a full-service Hyatt…”

    • Interested Traveler Reply
      June 26, 2023 at 7:30 am

      My guess, avail ourselves.

      • Matthew Klint Reply
        June 26, 2023 at 9:46 am

        Correct.

        In the words of Rick Perry, “Oops.”

  2. Lukas Reply
    June 26, 2023 at 7:41 am

    I get that Hyatt has an exceptional loyalty program, but don’t their hotels – in general – look a bit ”drab”? I tend to think that their competitors’ properties have a bit more variety and excitement in terms of design, at least in the US.

    • Matthew Klint Reply
      June 26, 2023 at 9:47 am

      In the USA they certainly do, but internationally they are great (and there are some domestic exceptions).

  3. Maryland Reply
    June 26, 2023 at 8:15 am

    You are a wonderful son. And to the impatient Southwest crew that was so terribly rude, may they never know the joys of aging because I doubt they will find any sympathy.

    • derek Reply
      June 26, 2023 at 9:43 am

      I understand getting into a shuttle slowly but I don’t like it if hotel check in is slow.

      • Matthew Klint Reply
        June 26, 2023 at 9:47 am

        Well, I wasn’t the one making small talk at the front desk.

  4. Santastico Reply
    June 26, 2023 at 8:19 am

    While I understand the need for breakfast as you were going back to the airport, the first thing I do when I book a hotel in a place I don’t know is to look for local coffee shops around it. I am not a breakfast guy so breakfast at hotels, even if included in my rate, are a waste. It is all pre-packaged, prepared in advance, not healthy so I am always inclined to find a local place with a La Marzocco coffee machine and a freshly baked pastry and I am good to go. As for the Southwest crew,…., well, there is a reason they work for Southwest.

    • Matthew Klint Reply
      June 26, 2023 at 9:48 am

      No time here. Remember, I lived in DC and my tradition was to head down to King Street in Old Town Alexandria on Saturdays. That area is full of great cafes and bakeries. Here, we were supposed to leave DCA at 8am (before Delta delayed two times further) so I did not even consider the coffee options.

  5. Ghostrider5408 Reply
    June 26, 2023 at 9:54 am

    I have used this property on a number of occasions when flying in and out of DCA. Readers should note that this by virtue of its location and price point is well well worn and in need of a total refurbishment including the exterior which I doubt will happen in the near future. I have come to pass on F&B opting for other local restaurants but then thats me.

    • Matthew Klint Reply
      June 26, 2023 at 10:20 am

      I would have loved to have taken my dad to Pita House in Alexandria or even to that little Afghan restaurant down the street….but we arrived at 10pm and left at 8am.

      • Mike Reply
        June 26, 2023 at 1:28 pm

        Kabob Palace on S. Eads is great. Kind of rough, but the food is excellent. Staff are very solid and efficient. Customers from all over, which makes for super peope watching

        • Matthew Klint Reply
          June 26, 2023 at 1:28 pm

          I love that place. Have been there many times.

  6. Max Reply
    June 26, 2023 at 11:13 am

    It looks to me more like the German iron cross than the Maltese cross. But why it’s on the balcony door of a hotel in the US, no idea.

  7. Mike Reply
    June 26, 2023 at 12:40 pm

    Matthew, I’ve stayed there several times, along with the Couryard on the other corner. Your review is spot on and I agree the breakfast buffet is good including the freshly prepared omelet.

    Pro Tip: I am sure you saw the illy Coffee shop across the street at the Renaissance. It’s great !

  8. RV Reply
    June 26, 2023 at 12:53 pm

    I’ve seen the cross thing in numerous buildings in NoVa – it’s just a safety-related marking that the fire department puts there.

    Now, why they chose that marking specifically, I have no idea…

    • Matthew Klint Reply
      June 26, 2023 at 1:43 pm

      That’s interesting.

    • Adam L Reply
      June 26, 2023 at 2:04 pm

      The Maltese Cross is the international symbol for fire fighters. Those glass panes are specially tempered to be broken from the exterior in case of emergency. The other panes are tougher to break to prevent damage.

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