Sometimes there are more important aspects to a room than its size: sometimes a proactive upgrade turns into a downgrade, even if the category of the new room is higher.
I spent a couple nights this week at the Hyatt Regency Churchill in London, a great property in the heart of London. I took part in the Frequent Traveler Awards Loyalty Summit yesterday and have enjoyed this hotel immensely (previously I’ve only stayed at the Andaz in London in terms of Hyatt properties).
Anyway, when I checked in late a couple nights ago my Globalist number was missing from the reservation. Due to the late hour, there were no upgrades available. Instead, I was placed in a standard queen-sized room on the sixth floor.
The room was very small, but I liked it a lot: it was comfortable and the bathroom had recently been remodeled. The bathroom included a Toto toilet seat with bidet and warmer plus a spacious walk-in shower with rainhead on top.
At the Regency Club the next morning, the agent told me that if I was willing to move she would upgrade me to a larger room with a view. Not thinking twice, I accepted the offer and gathered my belongings from the other room. The new room was on the eighth floor and indeed more spacious. I had a king bed instead of queen and a view of Portman Square Park below.
But then I stepped into the bathroom. No Toto toilet. A much smaller shower/tub combo that lacked a rainhead shower. That’s a downgrade in my book.
The agent said that the bathrooms up to floor six have been remodeled, but floors 7 to 9 remain a future project. Keep that in mind when you stay here. Frankly, I’ll take a smaller room for a nicer bathroom. How about you?