United’s retrofitted 767-300 Polaris Business Class cabin provided great comfort during a recent morning flight from Amsterdam to Newark.
I checked in online and totally bypassed the check-in counters at AMS. After spending a bit of time in the ASPIRE lounge, I headed to the gate and was among the first to board.
Amsterdam (AMS) – Newark (EWR)
Tuesday, September 11
Duration: 8hr, 20min
Distance: 3,656 miles
Aircraft: Boeing 767-300
Seat: 6A (Business Class)
United 767-300 Polaris Business Class Seat
This flight was all about the seat for me. I chose to connect in Newark instead of Houston, even though I have yet to check out the Polaris Lounge in Houston, just for the seat. The Polaris cabin includes 30 lie-flat seats staggered over a 1-1-1 configuration. I really commend United for squeezing so many seats in the cabin yet still ensuring that each person has direct aisle access.
Some complain that these seats are not ideal for couples traveling together, but I think couples get along better when they sleep well and this seat is much more comfortable than the previous generation.
The seat includes a shelf large enough for books or electronic items, a small cabinet for storage, coat hook, reading light, and power port with separate USB charger. There is plenty of legroom in the footrest.
United offers Saks Fifth Avenue bedding in business class, which is among the best in the skies. That aided my rest, along with individual air nozzles.
United 767-300 Polaris Business Class Lavatory
After takeoff, I changed into pajamas. The lavatory is small, but was very clean. It included Cowshed amenities: I love the spray/toner.
United 767-300 Polaris Business Class Service
The Newark-based crew provided excellent service onboard. I slept through most of the flight, but the purser worked my side of the aisle and was charming and friendly.
United now has added blue cloths to make the beverage carts look a bit more attractive:
United 767-300 Polaris Business Class Dining
Meal service on this flight included breakfast after takeoff followed by lunch prior to landing. Here’s the menu:
Breakfast begin with “overnight oats” (bircher muesli), a croissant, and fruit plate. The oats had some coconut in them. And of course every longhaul meal on a United flight begins with a hot towel and mixed nuts.
For my main course, I chose a cheese omelet. It arrived very well-done, but thankfully still tasted good. I skipped the ham and am always afraid to eat those tomatoes for fear of squirting them all over.
A snack station was set up on the shelf in front of row one after the breakfast service. It included whole fruit, sandwiches, chips, and candy.
Prior to landing, lunch was served. I chose the chicken breast served with Israeli couscous and a side salad. United has switched from balsamic vinaigrette to a sweet mango dressing. I miss the balsamic…
I also asked for a sandwich from economy class, which I probably did not need but ate anyway. These sandwiches are very tasty and I almost always ask for one when flying in business class from Europe to the USA on United.
United 767-300 Polaris Business Class IFE + Wi-Fi
I watched the latest Tomb Raider movie while I was eating breakfast and also had to send out a few emails. Internet worked well and the latest IFE system onboard this aircraft responds very quickly, a huge improvement from the old system. TV shows and games were also available. The 767-300s have Air Traffic Control available “Channel 9” which hearkens back both the old days of flying United.
Noise-cancelling headphones are provided:
United 767-300 Polaris Business Class Amenities
Gel pillows are now automatically provisioned on seats, but you still must ask for mattress pads. These make a big difference, so ask for them.
An amenity kit included socks, eyeshade, tissues, comb, pen, toothbrush, toothpaste, ear plugs, and Cowshed skincare items. I didn’t open mine so I could donate it to charity.
This is a relatively short review because I spent the flight sleeping, but that’s actually my point: the most important thing about business class is the seat, and United shines in this category with its new Polaris seat. The seat is comfortable, private, and the bedding is excellent. While I may prefer the food and little houses on KLM, I’d take United for the seat.