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Home » Reviews » Flight Reviews » Review: JetBlue A220-300 Economy Class
Flight ReviewsJetBlue

Review: JetBlue A220-300 Economy Class

Matthew Klint Posted onJuly 29, 2024July 29, 2024 20 Comments

an airplane on the runway

To kick off my journey to Japan and South Korea, I flew from Burbank to New York on JetBlue onboard the Airbus A220-300 in “Core” economy class. JetBlue’s extra legroom and free high-speed internet made for a comfortable flight, though the A220-300 is not aging well and the flight attendants did not appear happy to be working a redeye flight.

In This Post:

Toggle
  • JetBlue A220-300 Economy Class Review
    • Seat
    • Wi-Fi +  IFE
    • Lavatory
    • Food + Drink
    • Service
    • CONCLUSION

JetBlue A220-300 Economy Class Review

(Curious why I would fly from Southern California five hours further away from Japan? See my intro to this trip report series here)

First, an admission. Somehow, I didn’t know that JetBlue was operating A220s…not sure how that escaped me. But when I saw an A2220 was operating my Burbank to New York flight, I was excited to try a new aircraft type on JetBlue.

The nice thing about Burbank Airport is you can show up 30 minutes before your flight departs and still comfortably make it onboard. I showed up 60 minutes early, which left plenty of waiting before boarding commenced.

a sign on a building

a hallway with a large statue of a man on the wall

JetBlue operates out of Terminal A  at Burbank-Hollwyood Airport (BUR) and my flight to JFK operated out of the far gate at the end of the concourse. Burbank is not a particularly nice or comfortable airport, but new terminal construction is finally underway which should modernize the WWII airport that served as a critical facility for Lockheed when the entire area was once a mecca for manufacturing.

a blue sign in a airport

a person walking in a hallway with chairs

people walking in a building

a group of people standing in front of a computer

a room with a few monitors and a door

Boarding began slightly behind schedule and there are no jet bridges in Burbank: all boarding is via air stairs or ramp.

a plane on the tarmac at night

a plane at night with a ladder

a jet plane on a runway at night

a jet plane with a ramp

JetBlue 458
Burbank (BUR) – New York (JFK)
April 2024
Depart: 9:30 PM
Arrive: 5:52 AM+1
Duration: 05hr, 22min
Distance: 2,465 miles
Aircraft: Airbus A220-300
Seat: 10F (Economy Class)

Two flight attendants were standing by the aircraft door, but neither offered a greeting.

Seat

JetBlue (at least for now) is the most generous US airline when it comes to standard economy class pitch. Instead of 30 inches, you get two inches extra on JetBlue. Two inches makes a huge difference in a lot of ways…

The seat, a Collins Meridian, is 18 inches wide and reclines three inches. Every time I step onboard an A220 it reminds of the old MD-80 since the seating configuration is 2-3. There are 110 “Core” seats with 32 inches of legroom and 30 “Even More Space” seats with 35 inches of legroom (exit row 12 has 38 inches).

an airplane with rows of seats

a row of seats in an airplane

rows of seats in an airplane

a row of seats on an airplane

a row of seats on an airplane

a row of seats in an airplane

a row of seats in an airplane

a row of seats in an airplane

a seat in a bus

a person's legs in a seat

a blue and white card in a black seat

Each section of two seats includes a single universal charging port plus a USB-C charging port. In the section of three seats, there are two universal outlets with USB-C. Each seat has its own 10.1-inch screen and each screen also has a USB-A port. Air vents and a reading light are above each seat.

a close up of a panel

a sign on a ceiling

a screen on a seat

a close up of a device

a close up of a device

I chose a window seat in the section of three hoping the middle seat would stay open…and it did. The flight was not full and many passengers enjoyed open seats next to them.

a row of seats with monitors on the back of the plane

Blankets ($10) and pillows ($7) were offered for sale, but I brought my own blanket and neck pillow and managed to sleep for a few hours.

a poster with images of items on it

Although these aircraft are new, I noticed that overhead bins are on the smaller side and a lot of people had trouble fitting their bags in them. I also noticed that many of the bins were extremely scuffed up, which is not a good look for a new aircraft.

Wi-Fi +  IFE

JetBlue does a great job with in-flight entertainment, offering every passenger complimentary high-speed wi-fi (available upon boarding…it was not even necessary to wait for takeoff) and, at least on its newer plans, a rich library of movies and TV shows as well as live TV from DirecTV.

a screen on a device

a screen shot of a device

a screen shot of a television

a screen with text on it

a screen shot of a device

a screen shot of a device

a screen shot of a map

a screen with a blue map

I had some work to get done and JetBlue is the only carrier I truly trust for working wi-fi every time. Internet speeds were fast and the connection was flawless during the first hour of the flight while I was awake.

Lavatory

Perhaps one downside to this aircraft is the lavatories—two in the rear—are quite small. Painfully small and I’m a skinny guy. In all seriousness, I don’t know how a larger person would even fit inside.

a door of an airplane

a sink and toilet in a bathroom

a toilet in a bathroom

a sink in a plane

a close up of a door

a blue and red sign on a white wall

Food + Drink

A choice of beverage and snack was offered after takeoff. Complimentary snacks include:

  • Chifles Plantain Chips
  • Popchips Sea Salt
  • Stellar Vegan Butter Pretzel Braids

Unfortunately, no Popchips were loaded, which is a shame because those are my favorite snacks.

a screen on a seat

a drink and a drink on a table

two bags of chips on a table

JetBlue typically offers salads and sandwiches on its transcontinental flights but does not on overnight flights. However, snack boxes and a cheese plate were available for purchase, along with alcohol:

a person holding a menu

a hand holding a menu

a screen shot of a device

I’m still sad the Terra blue chips, which were one of my favorite things about JetBlue, seem to have disappeared.

Service

The ladies were not in the best mood…no smiles and they rushed through the beverage service and then disappeared for the remainder of the flight. No greeting when boarding or thank you upon disembarkation either.

CONCLUSION

We landed on time at JFK as the sun was rising and quickly pulled into the gate. I had several hours ahead of me before my connection to Tokyo.

an airplane wing with a body of water and a city in the distance

an airplane wing with a sunset in the background

an airplane at an airport

a plane parked on the tarmac

a jet plane on the tarmac

people walking in a terminal

I find the JetBlue economy product among the best. The extra legroom, IFE, and fast and free wi-fi really make for a much more pleasant flight. I also like the A220, which is a quiet and comfortable jet. Sure, the service could have been friendlier, but it was a very pleasant flight.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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20 Comments

  1. DWT Reply
    July 29, 2024 at 3:22 pm

    Sadly, what you described re service is my typical experience when flying JetBlue. I know they always advertise their “award winning service” (award from who?) but my experience going back years is that their crew (especially the New York based crew) is never especially friendly.

    • Taxi Reply
      July 29, 2024 at 3:42 pm

      BOS crews are routinely fantastic, or at worst, above whatever I’ll get on AA/UA

  2. harry hv Reply
    July 29, 2024 at 4:28 pm

    I do wish you’d provide a genuine review of economy class one day. Get a middle seat on a full plane. Yes we know you can enjoy a flight sitting in biz class, effectively (by European standards) with a free seat alongside.

    • Matthew Klint Reply
      July 29, 2024 at 4:46 pm

      Genuine review of economy class? Come on now. On an A220, only 1/5 of passengers have a middle seat…and I wasn’t in an extra-legroom seat.

      • Sam Reply
        July 29, 2024 at 5:03 pm

        Middle seat!? Who else wants a depressing”worse possible scenario” review. Economy transcon tells him anything he needs to know.

        • Matthew Klint Reply
          July 29, 2024 at 5:25 pm

          But Harry might enjoy this classic!

          https://liveandletsfly.com/lufthansa-last-row/

  3. SS Reply
    July 29, 2024 at 5:32 pm

    Speaking of small lavs. My family and I were flying to LAX on an E175, also with an extremely small lav in first class. My daughter, who was 2 at the time, needed to use the bathroom. I took her to the bathroom, but could not close the door due to my larger frame and also assist my daughter with the toilet. The flight attendant working first yelled at me to close the door, which was physically not possible. I had to show her that it wasn’t possible and she said something along the lines of “you need to shut the door next time.” I kinda had a laugh and just went back to my seat. She didn’t say much to me the rest of the flight.

  4. Jason Reply
    July 29, 2024 at 7:09 pm

    In your opening paragraph, you write the following: I flew from Burbank to New York on JetBlue onboard the Airbus A220-200 in “Core” economy class. JetBlue’s extra legroom and free high-speed internet made for a comfortable flight, though the A220-300 is not aging well and the flight attendants did not appear happy to be working a redeye flight.

    So which was it – A220-200 or A220-300?

    • Matthew Klint Reply
      July 29, 2024 at 9:13 pm

      Seeing that B6 has no -200s in its fleet, it has to be -300.

      • Debbie Reply
        August 23, 2024 at 12:19 pm

        They have 200s. I flew in them recently on Jet Blue.

        • Matthew Klint Reply
          August 23, 2024 at 12:57 pm

          JetBlue has A220-300, not -200s.

  5. SAS Reply
    July 30, 2024 at 2:23 am

    This looks like an excellent inflight product. I would love to fly with JetBlue.

  6. T- Reply
    July 30, 2024 at 7:40 am

    The a220 is not aging well? Small overhead bins? Tiny lavatory? Sounds like the a220 isn’t the miracle that so many people gush endlessly about.

  7. Remote Reply
    July 30, 2024 at 1:54 pm

    Empty A220 on Transcon flight? I guess B6 has good reason to end Burbank service.

    • Matthew Klint Reply
      July 30, 2024 at 2:14 pm

      Empty? There were sverall middle seats open, but it was over 80% full.

      • Remote Reply
        July 30, 2024 at 2:56 pm

        Ok, I inferred it was emptier than it was. Thanks for the trip report!

  8. Matt Reply
    July 30, 2024 at 2:16 pm

    The snooze kits for sale used to be given out for free as part of their “Shuteye Service.” They also used to pass around hot towels before landing on redeye flights. Sad to see both of those are gone.

    • Matthew Klint Reply
      July 30, 2024 at 5:03 pm

      Yes, indeed. JetBlue is in cost-cutting mode.

  9. Peter Reply
    July 30, 2024 at 7:49 pm

    “Not aging well”

    Then only mentions the scuff marks on overhead bins . How can anyone take this review seriously ?

    • Matthew Klint Reply
      July 31, 2024 at 9:08 am

      The overhead bins are falling apart…I think that’s significant for a brand new plane.

      Therefore, I don’t take your comment seriously.

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