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Home » Reviews » Flight Reviews » Review: Lufthansa A350-900 Business Class San Francisco – Munich
Flight ReviewsLufthansa

Review: Lufthansa A350-900 Business Class San Francisco – Munich

Matthew Klint Posted onApril 27, 2023November 13, 2023 46 Comments

a plane with many seats

From San Francisco to Munich I flew on Lufthansa onboard the A350-900 in business class. I am not a fan of these seats when traveling solo, but I did manage to sleep well and found the service and food onboard satisfactory.

In This Post:

Toggle
  • Lufthansa A350-900 Business Class Review
    • Seat
    • Service
    • Amenity Kit + PJs
    • Food + Drink
    • IFE + W-Fi
    • Lavatory
    • CONCLUSION

Lufthansa A350-900 Business Class Review

After a few hours in the SFO Polaris Lounge, I walked over to the boarding gate in Terminal G, where boarding shortly commenced for the 11 hour flight to Munich.

people at a counter in a building

a sign on a wall

Lufthansa 459
San Francisco (SFO) – Munich (MUC)
Sunday, November 27
Depart: 08:35 PM
Arrive: 04:40 PM+1
Duration: 11hr, 05min
Distance: 5,879 miles
Aircraft: Airbus A350-900
Seat: 6K (Business Class)

Onboard, flight attendants were still prepping the cabin, but I was warmly greeted in German.

I was originally seated in row one, but moved to row six prior to boarding, hoping the seat next to me would stay open. It did not. All seats went out full.

a screenshot of a game

Seat

Lufthansa uses a proprietary business class seat onboard much of its A350 fleet that while functional, lacks the privacy and space of more modern business class seats. The 2-2-2 configuration (48 business class seats spread over eight rows, with rows 1-6 in the front cabin and rows 7-8 in a mini-cabin with a galley and lavatories in between) does not provide direct aisle access to window seat passengers.

an airplane with seats and windows

a row of seats with monitors on the side

a row of seats with monitors on the back

a row of seats with monitors

a row of seats with monitors on the side

a seat with pillows on it

a seats in a plane

Furthermore, these seats are 20 inches wide (less than on other Lufthansa jets) and feature a 64 inches pitch. The bed is 78 inches in lie-flat mode.

I was traveling solo and while my seatmate was a perfect gentleman, I still had to climb over him to get out, which was annoying for me and annoying for him. These seats would be just fine if I was traveling with a friend or family member, but I really prefer the seating on United Airlines (which operates the same route) for the extra privacy.

a seat in an airplane

The only personal storage this seat offers is a small compartment between seats that is large enough for small personal items (a bottle of water and the amenity kit took up most of the space).

an open seat with a lid open

Seat controls include a 7-way seat adjustment as well as five levels of cushion firmness.

a close up of a seat

One reason I chose this flight to Munich instead of traveling on United was that it left so late. I love a late-evening departure to Europe because it truly helps to combat jet lag. When you take off late, your body is ready to go to sleep and you end up sleeping better onboard. Even better, when you land it is already the late afternoon so you only need to make it a few hours before going to bed again, thus avoiding the deadly afternoon nap that can induce jet lag for days.

There are no air vents, but thankfully the cabin was not hot and I managed to sleep for about seven hours. Bedding includes a mattress pad, blanket, and pillow. The blanket is much improved and is light while still warm.

a bed with pillows and a table in a plane

a bed in a plane

a bed and a television in an airplane

The plane boarded efficiently and we were soon ready for takeoff.

people sitting in an airplane with a group of people

a screen on a plane

Service

a woman wearing a mask and standing in an airplane

I really scratch my head when I hear reports of poor service on Lufthansa because that is simply not my experience and I fly the German carrier quite a bit. No, this was not first class. Even so, I received amazing service from a flight attendant named Doris R. that was almost on the level of first class.

The four flight attendants who worked passenger-facing roles in business class carefully choreographed service to enter the cabins with carts at the same time and Doris, who worked my row on the starboard side of the cabin was so kind, courteous, gracious, and attentive.

people sitting in an airplane
Doris was the FA nearest me (back turned) and was simply superb.

Sometimes we spoke German, sometimes we spoke English, but there was such a lovely heart for service on display that I greatly appreciated and that truly helped to compensate for a business class seat I no longer find competitive.

Amenity Kit + PJs

Amenity kits were placed at each seat prior to boarding. Until recently (and for many years), the Lufthansa business class amenity kit was a reusable tote bag with contents inside including ear plugs, an eyeshade, toothbrush, and toothpaste. I love these bags, have about a dozen of them, and use them for my grocery shopping. My understanding is Lufthansa is currently offering Porsche Design amenity kits that can serve as a glasses case, but I hope it returns to these, which I find so much more practical than most amenity kit cases.

a roll of fabric on a table

a bag on a table

a black and white striped shirt on a chair

a small roll of socks with a white ribbon

Full pajamas as not offered in business class, but PJ tops from van Laack are offered and I put mine on and left it on after I spilled food on my other shirt.

a folded blue and white underwear

a man sitting in an airplane
Not a great look, but considering I was connecting to another redeye flight it served its purpose

Food + Drink

Dinner was served after takeoff with snacks available in between and breakfast before landing.

a brochure on a table

a menu of a restaurant

a white paper with black text

a page of a menu

a menu with black text

a white paper with black text

Dinner

Service began with a hot towel, a choice of beverage (I ordered a glass of Riesling, my favorite white wine, even though I  planned to order red meat for my main course), and mixed nuts. The nut mix included pistachios and pecans, which I loved.

a glass of wine and a bowl of nuts on a table

a bowl of nuts and a glass of water

a white bowl with black text on it

Lufthansa serves meals in three courses, with an appetizer followed by the main course followed by dessert or cheese.

Appetizer choices included:

Spicy Chili Crusted Tuna and Buckwheat Noodle Salad with grilled Chayote and Chili Lime Dressing

or

Honey Ancho Beef Jicama Roll with Corn Pepper Salad and Gazpacho Vinaigrette

or

Green Asparagus, Red Peppers, Feta Cheese, Quinoa, yellow Beets and toasted Pistachios with Truffle Oil Sherry Vinaigrette

I love asparagus, but apparently so did everyone else in the cabin because that choice was gone by row four. The ladies in front of me both wanted it and became very angry when told it was gone. If you want your first choice of appetizer, do consider sitting as close to the front of the cabin as possible.

I chose the beef roll with corn pepper salad and it was fine, though nothing to write home about. Bread was offered and I chose some dark rye bread (in anticipation of the cheese course) and a hot sourdough roll.

a plate of food and a glass of wine on a tray

a plate of food on a table

a plate of food on a tray

Main course choices included beef short ribs, cioppino, and pasta.

Beef Short Rib with Gremolata, Braised Red Cabbage, Grilled Baby Carrot and Rutabaga Whipped Potatoes

or

Pier 39 San Francisco Cioppino Shrimp and Scallop with Cioppino Sauce, Julienne Vegetable Mix and Saffron Rice

or

Black Pepper Fettuccine in Tomato Wine Sauce with Olives, Herb Roasted Cherry Tomatoes, Red Swiss Chards with Cannellini Beans, Grilled Baby Zucchini and Sunburst Squash

Let me note that while first class has the additional caviar service along with salad and often a soup course, the appetizers and main course choices are identical (this plane does not have a first class cabin, but had I flown to Frankfurt on the 747-8 the first class and business class dinner menu would have been almost the same).

I specifically chose the beef short ribs to compare them to the same dish (with the same sides) I had in first class 11 months earlier from SFO-FRA.

a plate of food and a glass of wine on a tray

a plate of food on a tray

a plate of food with meat and vegetables

a close up of food

Frankly, the beef was much better on this flight and so was the presentation. I love tender short ribs (which should be well done) and the sauce complemented the meat well. I also love cooked red cabbage.

Dessert choices included cheese (“Marco Polo, Beecher’s Smoked Flagship and Montchevre Garlic and Herb Goat Cheese”) or pumpkin cheesecake with caramel sauce. I could have had both, but just had the cheese and thought the herb goat cheese was particularly delicious (with the rye bread I saved from dinner).

a plate of food on a table

a plate of cheese and grapes

The meal concluded with chocolate truffles from Coppeneur (made in Bad Honnef in North Rhine-Westphalia).

a black box with a logo on it

Mid-Flight Snacks

I am always impressed by the selection of mid-flight snacks Lufthansa offers, which appear to be thoughtfully selected to include high-quality snacks from smaller companies. I greatly enjoyed rosemary-spiced almonds from Filbert’s and also appreciated the extra water bottles.

a shelf with food and drinks on it

a hand holding a bottle of water

Breakfast

90 minutes before landing, breakfast service began with the offer of “fresh-squeezed” orange juice. More accurately, this was Tropicana 100% juice, so not horrible but also not fresh-squeezed.

a group of people sitting in an airplane

a glass of orange juice on a napkin on a tray

Lufthansa offers straight espresso in business class, but not cappuccino or lattes. Still, the espresso was strong and hit the spot as I tried to wake up.

a cup of coffee on a saucer with a spoon and sugar packet

Breakfast choices were either eggs or overnight oats. I ordered the heartier eggs dish, which included an omelet filled with cheddar cheese, potato rösti, sautéed mushrooms, and grilled Canadian bacon.

a group of people sitting in an airplane

a tray of food on a table

a tray of food and a drink on a table

a bowl of fruit on a table

a plate of food on a table

a napkin on a table

a tray of food and drinks on a table

The omelet was very satisfactory and I loved the bowl of berries. The croissant was also hot and flaky. The “Canadian bacon” was just a very cheap processed ham and the “potato rösti” tasted like deep-fried hash browns (because they were deep-fried hash browns). Real rösti is different from hash browns in that hash browns are made from potato that is already cooked.

a plate of food and a cup of coffee

I concluded breakfast with one more cup of coffee (also good, though I prefer the espresso).

a cup of coffee on a table

IFE + W-Fi

I appreciate the Lufthansa A350 business class cabin has modern, responsive, and large touch screens. The interface is still quite dated, but I was able to navigate through the collection of movies, TV shows, games, and music quite well.

a screen with a picture of a city

a screen shot of a device

a screen shot of a computer

a screenshot of a computer

a screen shot of a computer

a screen shot of a computer

a screen shot of a map

Best of all, I loved the high-resolution tail cam, which I had on for most of the flight.

a screen shot of an airplane

a screen with an airplane on it

a screen with an airplane on it

On-ear noise-canceling headphones from AKG worked well.

a pair of black headphones

I was very thankful I got my essential work done before the flight because wi-fi did not function for the entire duration of the flight. The network signal was present and the landing page opened, but clicking through always resulted in a “server busy” error.

a screenshot of a phone

a black text on a white background

Lufthansa now sells internet packages with data caps, which it did not do before.

Lavatory

Lufthansa lavatories are often full of goodies when traveling in a premium cabin and this flight was no exception. Not only was the lavatory spotless, but it included shaving kits, combs, and mouthwash, socks, and eyeshades.

a bathroom with a sink and a toilet

a sink in a plane

a toilet in a small bathroom

a white rectangular object with a logo on it

a paper towel dispenser and a cup

a small container with a small bag and other items

a razor and combs on a counter

a man taking a selfie in a mirror

CONCLUSION

As we descend into Munich, we said goodbye to the sun and hello to the clouds.

a jet engine and the sun

a jet engine in the sky

the wing of an airplane

a large airport with airplanes parked in front of it

a large airplane parked at an airport

Overall, this was an excellent flight on Lufthansa. The current Lufthansa business class seats on the Airbus A350 are not competitive unless you can secure one of the ex-Philippine Airlines jets (those have totally different seats – look for configurations with 30 seats instead of 48 seats). Even so, I slept well, enjoyed the meals, and found the service onboard outstanding.

I’d still choose United over Lufthansa, but Lufthansa is by no means a bad choice.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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46 Comments

  1. Sam Reply
    April 27, 2023 at 12:53 pm

    So strange. I have only had atrocious service and food in LH J. Flew IAD-MUC on the 359 in Sep. So many issues with the flight, where to start:

    a) food was totally awful. worse than polaris
    b) service was cold and service flow so badly thought out. the flight is only over a tad over 7 hrs with heavy tailwinds. they kept the lights on for 2 hrs+ for the dinner service, which took forever, and then again around 90 mins-2 hrs before landing.
    c) the seat is really bad. not just the 2-2-2, but more accurately the padding of the seat. it is easily the hardest J seat of any of the major transatlantic carriers. And the bedding is not great either. I ended up having to put a few blankets above the seat to make it less hard.
    d) LH business + sen lounges are also really bad. Particularly in FRA and MUC, bizarrely. I actually preferred the J lounge to the Sen lounge in MUC Schengen area, as the Sen lounge was absolutely teaming with people. No decent food choices, just a few showers, very sterile space, etc

    Would rather fly any of the US3, or BA/AF/KL/OS/LX/TK/ etc to europe over LH.

    • Chris Reply
      April 27, 2023 at 4:27 pm

      I flew J on one of the ex-Philippine aircraft. What a revelation! Properly padded seats, which were not painful. No footsie with the seat mate. Awesome.

      The food ex Munich. Was simply sad. I knew that would happen, so I brought along my own charcuterie as an appetizer. It felt like being at a home for dinner – one that had seen better times.

      Pro tip: Air Canada. Comfortable trans oceanic angled seats, good menus, interesting wines, and genuinely nice staff.

      • 02nz Reply
        June 30, 2023 at 4:22 pm

        AC is still flying angled seats in business class? I know they have some A330s they got second-hand that still have angled seats but thought those only did North American (e.g., Montreal-LAX) duty.

    • 02nz Reply
      June 30, 2023 at 4:05 pm

      Hard as your seat was, I had it worse the last time I flew Lufthansa business class! In typical German “let’s devise an overcomplicated solution for a simple problem” fashion, instead of conventional cushioning material, the seat uses pneumatics – basically bladders of air. Well, on my seat the pneumatics failed, and I was sitting on zero cushioning whatsoever. I could literally feel the hard metal underneath. And of course business class was full. With lots of blankets it was barely tolerable but awkward. This business class was uncompetitive when it came out in 2012, and it’s bottom of the barrel now.

  2. Malik on Wall Street Reply
    April 27, 2023 at 12:58 pm

    Glad that service is returning as a couple colleagues had terrible experiences last year that made them switch over to dip their toes with AF/KL.

    I’m surprised that they’re giving out PJs again on this route. My colleague flew with them a couple times last year as he’s based in the Bay Area and the FAs told him that they were probably not going return.

  3. vietri Reply
    April 27, 2023 at 1:02 pm

    I wouldn’t exactly call the touchscreens modern unless this is a new 4k curved screen lol. That seat and monitor look to be from the dinosaur age.

    Love sourdough and cabbage. This food does not look worse than Polaris, to me

    • Matthew Klint Reply
      April 27, 2023 at 1:08 pm

      You should see the screens on the 747 and A380.

      Food is better on LH than UA.

      • vietri Reply
        April 27, 2023 at 1:17 pm

        Well then there might be some truth to United being the best in the world lol

        • vietri Reply
          April 27, 2023 at 2:53 pm

          Just saw your other comment about LH having better food..does appear so but tech and seats, no

  4. staradmiral Reply
    April 27, 2023 at 1:44 pm

    “asparagus, but apparently so did everyone else in the cabin because that choice was gone by row four. The ladies in front of me both wanted it and became very angry when told it was gone. If you want your first choice of appetizer, do consider sitting as close to the front of the cabin as possible”

    that’s really unacceptable in business. They should use data from previous flights to gauge popularity of different menu options. Most popular options should be fully stocked, equal to the number of passengers. Any excess could be eaten by the crew or passed down to premium economy in order not to waste food.

    • vietri Reply
      April 27, 2023 at 2:54 pm

      Yeah, don’t really understand how they can’t cater enough for one person each. Seems reasonable. The crew (or Matthew when he’s ordering multiple menu items) will eat the rest. Although I wouldn’t get “very angry” if my first choice wasn’t available.

  5. Aaron Reply
    April 27, 2023 at 2:07 pm

    Man, those hash browns looked so good! I wish I could eat them!

    • Matthew Klint Reply
      April 27, 2023 at 2:27 pm

      I wish you could have – I don’t like wasting food.

      • vietri Reply
        April 27, 2023 at 2:52 pm

        You didn’t eat them? Have never had deep fried hash browns. They do look amazing. The CAD bacon on the other hand..

        • Aaron Reply
          April 27, 2023 at 4:00 pm

          You know it must have been bad if Matthew didn’t clean up everything on his plate 😉

          • vietri
            April 27, 2023 at 4:02 pm

            he’ll order four entrees next time to make up for it

  6. Marissa Reply
    April 27, 2023 at 2:51 pm

    I did LAX to Munich in November of 2021 in this type of aircraft. Your experience was pretty much mine except it was emptier then. I would not do it again unless there was no choice.

  7. PolishKnight Reply
    April 27, 2023 at 2:57 pm

    “I’d still choose United over Lufthansa, but Lufthansa is by no means a bad choice.”

    I’m chuckling in that aside from that line, and some other caveats in your article, what a wonderful summation of your experience on Lufthansa Business Class that their own marketing team couldn’t do much better.

    • vietri Reply
      April 27, 2023 at 4:03 pm

      Lufthansa marketing next week: We’ve already become the 2nd best airline in the world

  8. Aaron Reply
    April 27, 2023 at 3:59 pm

    “the appetizers and main course choices are identical”

    Usually on flights to Germany…on flights departing Germany, the choices are usually different.

    Was a side salad not being offered during that time in general? I thought salads are now served even on flights to Germany.

    Glad Other Aaron liked the looks of the hash browns.

  9. Christian Reply
    April 27, 2023 at 6:00 pm

    @Matthew –

    I’ve been watching LH first class availability the past month or so to understand patterns in availability and I’ve seen vastly more availability from Germany to the USA than the other way around. is this normal?

    I’m currently in the Mainz Hyatt. Nice place. Where can I find the spaghetti eis you’ve mentioned previously?

    • Matthew Klint Reply
      April 27, 2023 at 6:26 pm

      Hi Christian. It’s called Da Vito. Short walk to the Alt Stadt from the hotel. Ask for Yuri or Masud. Tell them Mr. Matthew from LA sent you.

      I notice a whole lot of LH F awards from Boston, but further west is fairly sporadic.

      • Christian Reply
        April 28, 2023 at 1:25 pm

        Masud was rather creeped out that I knew his name but livened up considerably when he learned how I obtained it. He explained that the two of you are great friends and asked about your health. After that I didn’t ask the other guy if he is Yuri but I suspect so. He had a boisterous personality and a vaguely Russian type accent. When he asked if I wanted the bill I said no but would stick with tradition anyway.

        The place had superb food. Thanks so much for the suggestion.

        • Matthew Klint Reply
          April 28, 2023 at 10:11 pm

          So glad you had a nice meal!

          Yuri is Croatian, but I suppose could pass for Russian.

          Enjoy your time in beautiful Mainz!

  10. harry hv Reply
    April 27, 2023 at 6:09 pm

    You chose 6K ? The seat where your head is resting against the lavatory wall which rattles to the thunk-boom every time someone flushes the toilet?

    • Matthew Klint Reply
      April 27, 2023 at 6:24 pm

      Ha. I didn’t notice.

  11. Troy Reply
    April 27, 2023 at 9:46 pm

    Nice to see a respectable premium cabin airline meal that is recognizable and not served in a dog dish…

  12. Towelie Reply
    April 28, 2023 at 8:18 am

    What kind of barbarian doesn’t have their seat selected during boarding?!

  13. James Harper Reply
    April 28, 2023 at 9:43 am

    Like the previous lie flat seats LH installed, these were out of date and way behind the market at the time of installation. There are a few good things about LH service but long haul premium seats are not one of them. Food is also IMO in significant decline. There are better places to spend money these days.

    • Matthew Klint Reply
      April 28, 2023 at 10:23 am

      Agreed and the key for me was that I was able to buy a premium economy ticket and secure an upgrade immediately upon booking. I appreciate that.

      • Sam Reply
        April 28, 2023 at 12:34 pm

        Yep the paid upgrades are great value.

        IAD-MUC from premium economy G class (so full fare) was 279 USD to J — total bargain (P fare class available)

        LAX-MUC from economy this may (H fare) to J is 650 (!) USD — also a bargin (P fare)

  14. Jerry Reply
    April 28, 2023 at 5:10 pm

    You gave this a positive review. It could also be summarized this way: 20 year old business class seat, non-functioning wi-fi, and a connection to a four hour intra-Europe flight in Y with a blocked middle seat, no power points, and no wi-fi.

    I like LH’s brand, and how clean and tidy everything is, but so much of their product is just woefully and unnecessarily uncompetitive. Many people (myself included) just seem inclined to like German things. If the airline was exactly the same but based in Bratislava and called LuftSlovensko, I wonder if everyone would still love it so much, or if we’d dismiss it as a below-average carrier as we do with LOT, TAP, and AirEuropa.

    • PM Reply
      April 28, 2023 at 9:36 pm

      I agree that LH is hugely overrated but I think you’re being unfair to TAP! They are streets ahead of LH with their A330neo J hard product and very solid business class catering even within Europe. Lisbon airport isn’t ideal for non-Schengen connections, but FRA isn’t much better. Admittedly their IROPS handling can be pretty disastrous, but they’re far from alone there.

      I haven’t flown LO or UX in many years, so I don’t have a view on them.

      • Jerry Reply
        April 29, 2023 at 9:05 am

        It sounds like TAP might have a better hard product, but LH crews are probably a little friendlier. We’ll call it a draw!

    • 02nz Reply
      June 30, 2023 at 4:26 pm

      To be fair the seat is 11, not 20 years old, although it wasn’t particularly competitive even when it was introduced in 2012. It says a lot that Lufthansa’s best J seats are those it got “by accident” – the ex-Philippine Airline A350s and the 787s that were originally going to be delivered to another carrier.

      The wifi problems are really ironic. Lufthansa was the first major carrier to introduce in-flight wifi with Connexion by Boeing in the early 2000s. They were so ahead of their time the service was canceled for a while, before everyone started putting in onboard wifi. Sad that 20 years later Lufthansa can’t get this right.

  15. Miamiorbust Reply
    April 30, 2023 at 4:49 pm

    I’m always curious about bloggers’ complaints regarding 2x2x2 seating. If traveling solo, take one on the middle pair and nobody will step over you. It’s a red eye flight – not much to see. The absence privacy is definitely a cultural concern. For many parts of the world it really is not a big deal. For others, Americans, nordics and certain others it seems to be deeply uncomfortable. Think the review is generally fair and helpful.

  16. Farmer John Reply
    May 4, 2023 at 11:43 pm

    How did you get an upgrade from Premium Economy? Last 4 flights I had they said my PE tix were “not eligible” for upgrade. Which is why I’m back on UA

    • Matthew Klint Reply
      May 5, 2023 at 10:24 am

      What fare class?

  17. tt Reply
    May 5, 2023 at 7:37 pm

    Yesterday I flew from Munich to LA on Lufthansa A350-900 Business Class. The service was terrible. I get beeter service in economy class. The only good thing was the seat that could turn into a flat bed and that’s because I was seating in the middle of the plane. Those who were seating by the windows had to climb over the bed of their co-passengers having the aisle seat. No internet, I had to have downloaded an application (prior to boarding) to access the plane’s wifi.

    • Matthew Klint Reply
      May 5, 2023 at 8:01 pm

      What made the service so terrible?

  18. Carlos Jaramillo Reply
    November 4, 2023 at 1:49 pm

    I will be flying MUC-SFO in the A350 in a few days. Unfortunately could not book the middle seats with nobody jumping over one. I will share my comments when I get back

    • Matthew Klint Reply
      November 4, 2023 at 1:52 pm

      Looking forward to them. Hope your flight goes well!

  19. Tina Reply
    November 30, 2023 at 12:03 am

    Thanks for the review, just got on this same flight, was dreading finding what you said I would: the awful open plan seating. This feels like short distance first class. No privacy whatsoever. If i wasnt with a companion, I would be pretty angry that they think this us worth the price. Butbthank you for the review!

  20. Adam Reply
    January 23, 2024 at 10:26 pm

    For a solo traveler on this plane would you recommend sitting in the center row instead of the outside rows?

    I prefer my privacy and don’t want to have awkward interactions throughout the flight.

    • Matthew Klint Reply
      January 24, 2024 at 1:50 am

      Yes. I only took the window becuase I really like to control light for my pictures.

  21. Charles W Kim Reply
    November 19, 2024 at 12:28 am

    Last month (October 2024), my wife and I flew LH from Montreal to Frankfurt and returned via Munich to San Diego. Both trips were on Airbus aircraft. The in-cabin service was very attentive, the aircraft was well-maintained (except for a balky tray table) and the food was decent for airline food. Seats were, as others have observed, very uncomfortable. I had to sit on a pillow to make it bearable. When lying flat and trying to sleep, I still had to place a pillow under my hips to make the trip bearable. JetBlue Mint and Delta One seats are superior in the comfort department. We never got to the LH lounge at Frankfurt, but the lounge at Munich was okay (still ahead of the Chase Terrace, despite the hype about that lounge when it opened). The Delta Lounge at ATL Terminal B is way better than any of these lounges in terms of seating and way ahead in terms of food. We’re considering whether to fly on a LH Airbus 350-900 for our next trip in 2025. We’ll have to see if we can snag one of the aircraft with 30 seats – or bring a sleeping pad or sleeping bag for the flight.

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