I was recently in Chicagoland and Heidi and I stayed at the Hyatt House in Schaumburg, where we found a police forensic unit photographing a side entrance to the hotel. I asked about it at the front desk and the response cracked me up.
Police Forensic Unit Photographing My Hyatt Hotel, But Clerk Says It Is “Routine Check”
As we pulled into the hotel just after 6:00 pm to check-in, we noticed a Schaumburg Police van and a squad car in the parking line near a side entrance to the property. Two officers were examining the door, and one was taking pictures.
During check-in, I asked the clerk what was going on and I had to laugh at his answer.
ME: “Why are those police officers outside? What happened?”
CLERK: “Oh, they are just doing an annual safety check.”
ME: “Really? With their camera?”
CLERK: “Yes, this is just a routine check.”
ME: “Come on, what really happened?”
CLERK: “Nothing, sir. Nothing to worry about.”
He could see I was not convinced…
Finally, let me just say that this property is not worth visiting. I rarely publish a negative review, but I will publish one for this property and it will be very negative. The room was dirty and falling apart, the dishes and silverware were not clean, the breakfast was disgusting (no omelets, which I thought were a staple of the Hyatt House brand), and of course the police issue.
The hotel’s in a decent neighborhood but seemed to attract a lower-level clientele and although I liked the sauna (the reason I chose it instead of the Hyatt Regency nearby), I’d definitely choose the Hyatt Regency next time.
When looking for a decent cheap hotel by airports just for a shower and sleep I always gave a preference to Hyatt Places. Now I am starting to look somewhere else. Most of my latest experiences with Hyatt Places have been similar to yours and left a lot to be desired. The brand looks tired, cheap bed sheets, cheap towels and usually not the cleanest place. I am avoiding it.
Hyatt Place and House have really been hit or miss recently. As someone loyal to the brand I’m rethinking my choices. Bonvoy has the same issues though so maybe it’s not worth being loyal at this point and just going with the best hotel by review vs price in each city.
Sad though how Hyatt and Marriott both allow these poorly run properties to fly the flag.
“Nothing to see here sir…” LOL
It seems like that hotel used to be a Hawthorn Suites years ago if it’s the property I’m thinking of. Not surprising that it’s going downhill, even that far out in the burbs. The nearby Hyatt Regency used to be a Grand Hyatt and should be much better.
At least the coroner’s van wasn’t there.
Try to imagine my shock when staying at Hyatt Regency Houston West and finding 2 small full sized beds with 8 inch mattresses with polyester covers,exactly as Motel6.