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Home » Spirit » Fearing For Their Safety, Spirit Airlines Crews Were Directed To Change Out Of Uniforms
Spirit

Fearing For Their Safety, Spirit Airlines Crews Were Directed To Change Out Of Uniforms

Matthew Klint Posted onAugust 30, 2021November 14, 2023 Leave a Comment

a yellow airplane at an airport

As reports emerge about the meltdown at Sprit Airlines earlier this moth, rumored incidents of crews barricading themselves behind metal doors and changing out of uniforms in fear of passengers have proven to be true.

True Story: Spirit Airlines’ Operational Meltdown Sparked Employee Fear For Safety

When Live and Let’s Fly covered the historic meltdown at Spirit Airlines, the rumors were almost unbelievable. Were staff really ordered to hide from customers? Were flight attendants told to ditch their uniforms and leave the airport for their own safety? Did passengers try to rush past barricades and onto airplanes?

Yes, yes, and yes. The New York Times spoke to crewmembers involved and there did reach a point in San Juan (SJU) when ground staff and flight crew hid behind locked doors before being escorted to an office on the tarmac. Inside, Spirit employee were advised to change into street clothes and quickly depart the airport.

In that first half of August, more than 2,500 flights were cancelled. Back when it happened, Spirit Airlines CEO Ted Christie told CNBC:

“There’s definitely some angry people. Right now, all I can say is we’re very sorry for what happened.”

But now it appears that employees should also receive an apology for being subjected to such dangerous conditions.

Naturally, Spirit Airlines wants to move on from this incident rather than dwell upon it, but it is not clear what measures have been taken to address the root cause of the cancellations. While Spirit Airlines publicly blamed weather for the meltdown, the true culprit was running operations with no room for error, a risky proposition any time of year but especially with in the Southeast during the summer.

It is not clear how pilot and other staffing shortages plaguing Spirit Airlines have been addressed to avoid a repeat occurrence.

CONCLUSION

No airline employee should have to hide from customers or change out of a work uniform to avoid detection. As bad as the operational meltdown was, the consumer reaction at San Juan was worse. No amount of empathy or understanding can justify putting human beings in danger over a flight cancellation.

image: Tpdwkouaa

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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