Two Spirit Airlines employees got into a kerfuffle at the check-in counter with one agent seamlessly shoving her colleague, cursing her out, and checking in a passenger simultaneously.
Spirit Airlines Employees Fight In Front Of Customers At Check-in Counter
I found this on reddit yesterday afternoon and I see VFTW and TBS have already covered it this morning. I’m covering it too because I find it quite entertaining and so unsurprising for Spirit Airlines (even as the carrier has worked very hard to shed that image), though do keep in mind the video below is not safe for work:
https://twitter.com/KameronBennett/status/1856489366283075718
I won’t provide a detailed transcript of the conversation, either, and it is not even clear what the two are bickering about, but one agent warns the other, “Do not play with me, cause I’m not the one nor the two,” after shoving her onto a moving baggage belt behind the check-in counter. They get into the face of one another before one walks away, though instead of just leaving it be, the other agent utters a string of crude and vulgar language, even as customers are standing right there and clearly filming the interaction.
Part of me understands that sometimes enough is enough when two people cannot get along, but that’s just unprofessional…there is no excuse that would justify this and while Spirit may have a reputation in which an interaction like this is not even a surprise, it remains highly inappropriate.
With Spirit Airlines likely heading for Chapter 11 bankruptcy protection, her job may be on the chopping block anyway (Spirit has already cut a lot of routes and positions this year), but the two involved here would be better suited in a line of work that is not customer-facing.
Here’s the bottom line: we don’t revel in this foolishness or wish ill on either one, but let it serve as a constant reminder to us that our word choice matters, actions have consequences, and that we must cultivate self-control, especially in the workplace.
A great example where the company’s culture matches exactly with their customer’s profile.
Being employed by Spirit seems to bring out the worst in everyone.
Stay classy Spirit.
They are employees of AGI – Alliance Ground International (“Your Premier Airline Service Provider”) who actually handles half the customer service functions at like JFK for overseas carriers.
But hey, at least the agent never stopped serving the customer. She kept going with the check in.
Was it a shoving or a love tap?
If I had to choose who to let go, it would be the one that a continue saying inappropriate things after the other agent walked away.
What airport is this?
It isn’t clear. Any guesses?
I recognize it.
Baltimore, Maryland
Gotta be Miami.
The Greyhound of airlines.
OMG, the language and demeanor ! …… something you would expect to hear and see among prisoners at Rikers Island. How do these people get hired, interviewed ?? – can’t even speak proper, grammatical English. Can you just imagine how they treat the customers ?