A Spirit Airlines employee in Florida lost her cool when a passenger purportedly cursed her out, returning an F-bomb with one of her own…on camera.
Passenger And Spirit Airlines Employee Exchange F-Bomb In Ft. Lauderdale
We don’t know what prompted the terse exchange, but video begins in what appears to be a TSA security checkpoint at Fort Lauderdale Hollywood International Airport (FLL). A Spirit Airlines employee demands to see a woman’s boarding pass. When the woman brings it up on her mobile phone, the Spirit Airlines agent appears to take notes on her hand or a small scrap of paper with a ballpoint pen.
(The implication is that the woman will not be allowed to board… perhaps there was a dispute over luggage fees or hand baggage during check-in?)
As she walks away, the Spirit employee says, “F*** you too!”
Wow…
And here’s the video (NSFW):
The passenger is asked by the man taking the video if she cursed out the employee and she just offers a half grin with no comment. I think it’s very safe to assume that she laid it on the employee before the video started rolling.
CONCLUSION
I do feel sorry for the Spirit Airlines employee…to a degree. Putting up with some of the clientele that choose to fly Spirit Airlines is not easy and no one should have to tolerate abuse. When a passenger uses foul language toward an airline employee, it does raise questions about their fitness to fly. What if the passenger becomes agitated onboard once the flight is in the air? That passenger could become a risk to everyone.
But it is always unacceptable for an airline employee to curse out a passenger. Period. It’s not only unprofessional but shows a total lack of self-control and leaves a negative mark against the entire airline, not just the “bad apple” who uttered the swear words.
Thus, the takeaway here is shame on both parties.
Image: @sightsoundsflavors / TikTok // Hat Tip: View From The Wing
Rule number 1 in business: The customer is not always right.
TOTAL lack of self control?
Yes, it’s a lack of self control. Not sure if it’s total loss: maybe it was the third passenger cursing and she only lost it the third time. Then it would be a partial loss of self-control, wouldn’t it?
Glad to hear that you NEVER EVER lost self control in your life.
No one said that. But I haven’t lost control on the job…
Fully justified. Kudos to the Spirit employee.
My question is why would the Spirit rep follow the woman to TSA? Surely, if she did not have a boarding pass, TSA would not have cleared her. Without knowing the back story, I’d be a little peeved if a ticket agent followed me and confronted me in the security lin.
A great example where the company’s business model aligns perfectly with its customer base.
@Santastico … +1 . ‘base’ is correct in both meanings .
Not an example of evolved humans. Perhaps this is the primal language in which they communicate.
I would have been surprised if a Spirit employee DIDN’T utter that phrase back! If someone says that smugly to someone trying to do their job, then kudos to the Spirit employee. I don’t recommend this type of behavior for any of the other elite airlines, but when you fly on Spirit, bring your grappling gear and popcorn!
I wonder how Krista from Southwest would have handled this.
https://liveandletsfly.com/southwest-airlines-kindness/
I definetly would not want to work as a customer agent for Spirit! I have no idea how the staff do it. Dealing with the customer base that flies Spirit definelty isn’t easy, and add in all of the abuse they must get for having to enforce the airline’s policies. And they only make around $15 an hour, and they don’t get any flight privileges.
I’m currently a college student, and I’ve been looking for part-time jobs at the airport (preferably at an airline as a customer service agent, since that gets me flight perks). I avoid any listing for Frontier and Spirit for the above reasons. No one could pay me enough to work for them.
Spirit is white trash MAGA
Trash acting trashy on both sides of the issue. If only we could get RyanAir over here to shuttle the entitlement class from freebie to freebie, then we would see some world class trash.
too much SELF-control in the world. Not enough effort getting rid of it…
You do know the SELF is an illusion?