A video has amassed 3.7 million views and over 14,000 comments on TikTok of a woman who claims her Spirit Airlines left one hour early and the budget carrier only let her know after the flight took off about her early departure.
Did A Spirit Airlines Flight Really Depart One Hour Early Without Notice?
Kaley Reed claims she showed up at 2:45pm for a 4:00pm Spirit Airlines flight from Las Vegas. When she reached the counter, however, she was told by a check-in agent that her flight had already departed.
A back-and-froth ensued, with Reed advised to check her email. According to Reed, at 3:02pm she received an email from Spirit advising her that her flight would be leaving an hour early at 3:00pm.
No route was provided, no email was posted, and Spirit Airlines has declined to address the incident.
Am I only the only one who finds Reed’s story far-fetched? Certainly Spirit Airlines has never won any customer service awards. Furthermore, there are times in which schedule changes occur, even at the last-minute. But this would be the first time I’ve ever heard of a carrier changing flight times and only notifying passengers after the fact. I would think that there would be dozens of angry passengers who also would have taken to social media had the schedule change truly occurred at the last minute.
I have to wonder whether Hayes failed to check her email and missed the schedule change, which may have occurred days or weeks in advance.
Reminder: Check Flight Itineraries Often
Whether her story is true or not, her missed flight is an important reminder that we must keep an eye on our itineraries, because departure times do shift and airlines are not always vigilant about providing notice.
Apps like Flight Update Pro ($5.99 in Apple App Store) can help keep you abreast of any flight changes, but you can also simply use your airlines’ app to monitor your flight plans. Make a point of checking at least once per week and even more often in the final days before travel.
This is helpful not just for schedule changes, but potential airport swaps which may alter your seat assignments.
I’m not convinced Spirit Airlines actually notified Reed of her schedule change only after the flight left. Even so, her trial serves as an important reminder that we should stay on top of our flight itineraries to avoid any unpleasant surprises at the airport.
image: Tomás Del Coro