Chris Orr, a longtime United Club agent in Denver, retires on Wednesday. Her consistently superior customer service…and public service…over the years serve as a remarkable testimony to her character. Orr began donating blood in 1976. Since then, she has...
United’s Bold New Growth In Denver
United Airlines will restructure its schedule on Thursday at Denver International Airport, adding more than 60 mainline flights each week. I’ve written about United’s domestic growth strategy and rebanking strategy before. Rebanking means clustering arrivals and departures together to...
United’s New Service From Denver To Frankfurt Puts Spotlight On LAX
United Airlines will begin year-round service between Denver and Frankfurt next year, giving all United hubs in the Continental U.S. a nonstop flight to Germany, except for one… Let’s not turn good news into a complaint. The new service...
United Adds Two Great New Destinations From Denver
United Airlines is adding two new destinations from its Denver hub, including a destination United has never served before. Starting on March 8, 2019, United will begin daily service ice to Charles M. Schulz–Sonoma County Airport (STS), about seven miles...
Priority Pass Shenanigans in Denver
A couple days ago, I wrote a positive review about my recent breakfast at Timberline Steak & Grille in Denver International Airport. But an unexpected credit card charge has left me fuming. The restaurant is part of the Priority...
Review: Timberline Steaks & Grille Denver Airport (Priority Pass Restaurant)
Last week I had a three hour connection in Denver, giving me a perfect opportunity to try out the Timberline Steaks & Grille, a Priority Pass restaurant. I wrote about this restaurant when it was first introduced to the...
Review: Grand Hyatt Denver Suite and Valet Trouble
During a stay at the Grand Hyatt Denver we got a chance to try the parlor suite and enjoy the pool. But this great property is let down by the overpriced valet that under delivers. Location Located in the...
United Could Easily Improve IRROPS
Businesses should not be measured by how they operate when things go right but rather how they react when things go wrong. United Airlines absolutely fell apart on a recent trip that experienced irregular operations before a dedicated employee...
Southwest Kind Of Announces Hawaii Flights
Last weekend I reported about Southwest and the rumors swirling regarding their Hawaii operations. Based on information I gained from a casual conversation on a beach in Kona with a Southwest senior employee, it was clear that Denver would...
Unsubstantiated Gossip: Southwest Wants Denver-Kona
I have avoided writing this post for just shy of a year because there wasn’t yet corroborating evidence or reason to believe it’s true – now there may be. Based on potentially reliable information, Southwest may focus on Denver...
