This week, the US Department of Transportation announced that it was considering air passenger rule changes that offer protections in the case of delays and cancellations. Here’s why that might not work the way we hope. If you are...
Case Closed: Sweet Victory Over SWISS!
When it comes to actually honoring EU261/2004 obligations, it seems that most airlines will initially stonewall you, hoping that you will just give up. In the case of SWISS, a sharply-worded letter to the CEO did the trick. A...
Update On My Lufthansa EU261 Claim
Lufthansa finally contacted me concerning my extended flight delay in June. Unsurprisingly, the issue remains unresolved. If you missed out on the details of my issue with Lufthansa, I’ll briefly summarize: Itinerary: Milan – Frankfurt – Munich – Los...
The Incredulous, Absurd Reason Lufthansa Is Denying Me EU261 Compensation
I received a call from Lufthansa on Friday concerning my EU261/2004 compliant I filed in late June. It bordered on hilarious. If you recall, in June my Frankfurt to Munich flight was delayed due to a late-arriving crew, causing...
