Chicago’s local ABC affiliate did a fluff piece on traveling with United Airlines over the Thanksgiving holiday, but it still merits watching.
Note the gate lice at 1:58!
I like that the news clip actually paints an accurate picture of what it is like to travel with United at O’Hare and in general–the mobile app helps, PreCheck is available, boarding has been made easier with segregated lanes by boarding number, and overhead bins are larger on new aircraft.
There was nothing about first class, about clubs, and about wi-fi–areas in which United is very weak–but in terms of making the airport experience easier, United has done about all it can do.
Except the televised recording at ORD is at T3 – aka the American Airlines terminal at ORD
I was surprised to see a UA puff piece with footage of an AA cabin.