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Home » United Airlines » Thuggish Former United Gate Agent Suing the Man He Assaulted!
Law In TravelUnited Airlines

Thuggish Former United Gate Agent Suing the Man He Assaulted!

Matthew Klint Posted onAugust 3, 2017August 3, 2017 8 Comments

Remember my post about the ex-United thug named Alejandro Anastasia who shoved down the senior citizen at Houston Bush Intercontinental Airport as fellow employees look on? The victim sued him and United fired him. But now he’s countersuing for $1 million. Wait till you hear the details…

People hate lawyers because they agree to take cases like that of Anastasia’s.

Here’s how NBC News characters it–

Alejandro Anastasia, the former employee, is now suing for $1 million, saying he was assaulted by the passenger and that United failed to provide proper training and a safe work environment.

Watch the interview:

I know my bias is clear, but I find Anastasia even more disgusting after watching this.

Let’s say Ronald Tigner, the victim, did in fact shout profanities and use racial slurs as Anastasia alleges. That gives him no license to react violently.

Anastasia said he outstretched his arms and backed away after Tigner “got in [his] face” and stepped on his toe, according to court documents.

He tells NBC News he took a step back, but the video clearly indicates he is lying. He did not step away, he stood his ground and shoved Tigner to the ground. Sorry, but there is no argument over that.

If this was an accident, as alleged, why didn’t he help Tigner up? And isn’t his very role as a “customer service” agent to de-escalate situations like Tiger?

He’s suing United as well, claiming that the airline did not provide him proper training.

Really?

Do we need a special class teaching us not to shove people down?

CONCLUSION

I’m disgusted by this story. It makes my blood boil, just like it did last time I wrote about it.

The thing is, I feel empathy for anyone who is barraged with racial insults and profanity. We’ll find out in court what exactly was said. But I stress again that no amount of verbal insult warrants a physical attack. Anastasia failed his role as a customer service agent and I still hope that United will fire every agent who stood around and watched. Too bad Anastasia is not man enough just to admit that his anger got the best of him…

People don’t always need more training: they just need to understand that their are consequences for their actions.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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8 Comments

  1. JoeMart Reply
    August 3, 2017 at 5:23 pm

    The story presented by the employee is not supported by the chain of events. If a check-in agent provoked an anger prone pax, the said pax would have become hostile at the counter desk. Once the pax was on the floor, a call for assistance would have followed to document injuries and protect from further injury. A supervisor would have been summoned by the employee. A police report filed by employee and manager with copy to risk management office.

    If a story sounds unlikely, it probably isn’t true.

  2. James Reply
    August 3, 2017 at 5:28 pm

    While it is not morally or ethically right, counter sue may be actually tactical decision for Anastasia:
    1. He was fired by United;
    2. Tigner didn’t only sue United, also sue Anastasia personally, which atm no longer under United;
    3. Anastasia need to put himself where he won’t be cornered by Tigner and United;
    4. Tigner is old. He may not survive prolonged court battles, which may be an advantage for Anastasia;
    5. If United try to settle the claim from Tigner for whatever reason, Anastasia could hope that he is involved. He may or may not gain a penny. But he will try at least not have to pay against Tigner, and possibly United.
    6. By counter claiming, he tried to at least keep this issue a civil claim, not criminal one.
    Lastly, while it look politically incorrect, I believe lawyers have the obligation (officium nobile) to give legal advice/assistant to whoever seeks justice. Whether it is right or wrong, its for the court to decide. You’re a JD, surely understood this.

    • Matthew Reply
      August 3, 2017 at 5:29 pm

      I agree.

    • Christian Reply
      August 3, 2017 at 8:33 pm

      Your points have a good bit of validity, except that what the scum is seeking is not justice, he’s seeking to escape any consequences for his cowardly actions.

      • James Reply
        August 3, 2017 at 9:23 pm

        Christian:
        I mean in the point of view of the lawyer, Anastasia is trying not to be sandwiched between Tigner and United. Since at the moment of incident he was employed under United. And off course, we all know lawyers have thousand of justification to defend even a serial killer. Tough mostly simply do it for money or popularity….

  3. Ben Reply
    August 3, 2017 at 10:53 pm

    Heartily agree Matthew. Though it is very difficult to respond calmly to verbal abuse and threats, responding with physical violence is not justified, especially when this elderly man was not a physical threat to Anastasia.

    I also agree he needs to man up and accept the consequences of his actions. Even if there are reasons, even strong reasons for our responses, people must be responsible for how they act.

  4. Airbus Man Reply
    August 4, 2017 at 6:31 pm

    As a retired UA CSR, from the original UA, and a Lead in my last years, this shows one of the primary reasons UA gets in trouble,,,lack of training, poor hiring procedures, and a environment where poor employees are protected by a union that won’t allow the company to remove lousy employees…

    • JoEllen Reply
      August 10, 2017 at 11:14 am

      I totally agree with the poor hiring procedures on UA’s part and the IAM protecting troublesome employees (United also is too concerned about politically correct issues, “protected” groups, etc.) ……but I disagree on the “poor training” part. I don’t know what background Anastasia comes from but maybe in his household, his parent(s?) used brute force or a lot of yelling and screaming to “discipline”. United should not have to become social workers for their employees to “train” them in basic common sense and decent conduct. I mean you kind of learn in kindergarten to play nice, not hit others, etc……..STARTS.IN.THE.HOME.IN.CHILDHOOD.

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