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Home » United Airlines » Flight Attendants At United Airlines Threaten “Pay Us Or Chaos”
NewsUnited Airlines

Flight Attendants At United Airlines Threaten “Pay Us Or Chaos”

Matthew Klint Posted onDecember 4, 2023 22 Comments

a woman holding a yellow sign

As contract negotiations for flight attendants at United Airlines continue between management and union, a protest has been planned for next week along with a not-so-subtle threat. Meanwhile, United CEO Scott Kirby says negotiations for a new contract are “coming along.”

Pay Us Or Chaos: United Airlines Flight Attendants Plan Day Of Action On December 14th

Last Thursday in Houston I asked United CEO Scott Kirby about contract negotiations with flight attendants and he told me:

“They’re coming along. The truth is the flight attendant negotiations did not really start until after the pilots got their deal done. And these things are big and complicated, especially the work rules, so everyone is working well together. I wish they’d get done overnight, but they never do.”

a man in a suit standing next to a woman in front of a wall with white text

Hours later, flight attendants wearing red shirts decrying new aircraft before new contracts silently picketed the arrival of United’s inaugural A321neo flight in Chicago O’Hare.

I approached one to better understand his perspective but was told that he was “not permitted” to talk to anyone about contract negotiations.

The two sides continue to meet and the picketing is typically done on a volunteer basis by off-duty flight attendants to raise public awareness over the negotiations.

Meanwhile, the AFA has pinned a rather ominous threat at the top of its X feed:

We know our power. We know our worth. No Concessions. #WhateverItTakes #ContractNow @afa_cwa @APFAunity pic.twitter.com/55oUea2e2K

— AFA United MEC (@AFAUnitedMEC) October 26, 2023

It has also announced that it will hold a “Day of Action” on December 14, 2023, wryly asking if United management wants to be on Santa’s good or naughty list:

We’re hitting the picket line with our holiday spirit: unity and solidarity. We are strengthening our power and demonstrating our unwavering commitment to push for a contract that respects our work and contributions to this world-class airline. 

We are the face of United. We are aviation’s first responders, delivering safety and service on every flight to United passengers. As the flying public begins their holiday travels, we will ensure United passengers hear our voices loud and clear. We stand with our Union and our Negotiating Committee for a Contract that we can ratify within the coming months, not years.

United management, which side of Santa’s list do you want to be on? 

But if Kirby is correct that negotiations are just beginning, I expect that such talks will continue for many months into 2024 before a deal is reached. A deal will be reached, but as long as it does not have retroactive pay there is no incentive for United management to quickly agree on anything.

CONCLUSION

Next week you can keep an eye out for off-duty United flight attendants taking part in a day of action to raise public awareness on contract negotiations. While the “pay us or chaos” threat is rather ominous, federal rules governing industrial action will limit the practical extent of such chaos unless the two sides remain in a prolonged stalemate to the point that they are no longer talking.


top image: @AFAUnitedMEC / X

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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22 Comments

  1. Scott Kirby Reply
    December 4, 2023 at 2:30 pm

    There is absolutely no reason why flight attendants should not receive the same pay scales as pilots, other than the fact that the flight attendant workgroup is primarily female and has a lot of minorities, while the pilot workgroup is overwhelmingly white males. If United wants to show its commitment to diversity, they should give the FAs the same payscales that they have given the pilots.

    • Matthew Klint Reply
      December 4, 2023 at 3:10 pm

      Not sure whether this is a joke or not, but there is a big difference between pilots (shortage, 1500 hour minimum) and flight attendants (so many applications that your chances of being accepted to an Ivy League school are higher).

      • Sean M. Reply
        December 4, 2023 at 3:53 pm

        So maybe there should be a 1500 hour requirement for flight attendants as well.

        Makes about as much sense 🙂

      • Aaron Reply
        December 5, 2023 at 1:46 am

        “Not sure whether this is a joke or not”

        Really?

    • lol Reply
      December 4, 2023 at 4:00 pm

      lol

    • Lunita Reply
      December 8, 2023 at 1:31 pm

      Correct me if I am wrong, but the responsibility of a pilot and a flight attendant are totally different.
      Can the flight attendant take over flying a plane if the pilot became sick?

      I am in agreement that the flight attendants should receive a raise.

  2. CHRIS Reply
    December 4, 2023 at 2:43 pm

    Know what would happen if I pulled a “day of action” or some other silly nonsense at my workplace? I’d be fired. They aren’t pilots. They are easily and cheaply replaced. Fire them.

  3. Christian Reply
    December 4, 2023 at 2:51 pm

    I wonder if United will say that they don’t have any money for raises after handing pilots that enormous contract that Kirby so adores.

  4. Dave Edwards Reply
    December 4, 2023 at 2:53 pm

    Reason #836 why Unions are garbage. Somewhere Jimmy Hoffa is smiling at what they created while middling in life individuals gladly hand a percentage of their paycheck over to the mob.

    • Aaron Reply
      December 5, 2023 at 1:48 am

      Not all unions are bad or evil or garbage.

  5. cairns Reply
    December 4, 2023 at 4:49 pm

    Is Scott Kirby a troll or the ultimate idiot? Has he ever flown a plane? In weather? Or tried to get a VFR/IFR/twin/commercial/jet rating? Does he have any idea how little they make working their way through the ranks?

    I guess sometimes I enjoy this site for the idiocy of the responses. The Tim Dunn of wanna pilots…..

    • PolishKnight Reply
      December 4, 2023 at 6:32 pm

      That’s why I think that the pilot pay scale is broken. It sounds like an “indentured servitude” model where the barrier to entry is high helping to create an artificial shortage that drives up prices for senior pilots and those with families who subsidize their entry career while pushing out otherwise qualified aspiring pilots who want to have lives in their 20’s.

      The “free market” fails to fix this because the system has an inertia (the senior pilots who “paid their dues” will go on strike if their wages are cut to help even out the entry level pilots wages or for training) and there are the regional airlines get the cheap labor who don’t complain.

  6. BC Reply
    December 4, 2023 at 5:20 pm

    The market is what the market is. To echo the earlier post, the airline understood that pilots had leverage and they negotiated accordingly. Some flight attendants deserve significant raises. Many deserve to be fired. The union, of course, refuses to accept compensation based on performance evaluation so you have a tenured system of aging underperformers. But, ultimately, there is more supply than demand for FAs, so despite their bluster, the eventual agreement will reflect more humble adjustments.

    • NedsKid Reply
      December 4, 2023 at 6:15 pm

      The quickest way to get a union to speak against pay increases is offer to make it merit-based.

    • Pay attention Reply
      December 4, 2023 at 10:10 pm

      BC
      I need you to pay attention clearly and understand the assignment. Delta, United, and American all match each other so once Delta increases pay again in Spring or Summer 2024 so will AA and United once the new contract comes out. That is nothing new and there will be significant raises. Pay attention

  7. Mark Reply
    December 4, 2023 at 6:03 pm

    I like the fact that they’ve claimed a trademark right in the “Pay us or Chaos(TM)” tag line.

  8. Rollseyes Reply
    December 4, 2023 at 10:14 pm

    No mention of asking for concessions for nearly everything from the flight attendants?

    No mention of 18 hour duty days, 6 leg(flights) days, and tracking reserves while on call and being able to reach flight attendants while on layovers to reassign them?

    Seems Matthew is in the dark about a lot

    • CHRIS Reply
      December 5, 2023 at 7:00 pm

      Then get a job elsewhere that pays you more, has better benefits and better suits your lifestyle. Is anybody holding a gun to your head and forcing you to be a flight attendant?

  9. Lars Reply
    December 5, 2023 at 9:02 am

    Unions have outlived their purpose. There used to legitimate needs for increases in workplace safety, alleviation of dangerous conditions, etc. That’s all antiquated now. The legal system regulates and enforces safety. But for their antiquated protection under law, unions would be nothing more than extortion rackets coming under the ambit of RICO laws. All they do is threaten destruction or “chaos” unless they are paid more to do the same job that they already agreed to do. Rinse, wash, and repeat.

  10. dee Reply
    December 5, 2023 at 8:31 pm

    It ia soooo much fun that these UNIONS pick HOLIDAYs to torture the TRAVELERS!!!

  11. Ken A Reply
    December 5, 2023 at 9:04 pm

    The comment made by someone using the name Scott Kirby appears to have been made while that person was in a drunken stupor or had a severe cognitive impairment. It is sexist and racist. This person wrote, “There is absolutely no reason why flight attendants should not receive the same pay scales as pilots, other than the fact that the flight attendant workgroup is primarily female and has a lot of minorities, while the pilot workgroup is overwhelmingly white males.”

    • Matthew Klint Reply
      December 5, 2023 at 9:06 pm

      I really hope it was meant to be satire, but who knows…

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