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Home » United Airlines » United CEO Apology Tour at Asian Consulates
United Airlines

United CEO Apology Tour at Asian Consulates

Matthew Klint Posted onApril 15, 2017November 14, 2023 7 Comments

Apparently United Airlines CEO Oscar Munoz paid visits to Japanese and Chinese consumes this week in the aftermath of the UA 3411 controversy.

Although United has thus far not responded for my request for comment, I’m told that Munoz visited Japanese and Chinese consulates to commit “to more outreach” in Asian markets and to “address the negative customer response” seen in the region since the UA3411 incident.

Wait! Wasn’t Dr. David Dao a Vietnamese-American?

If you’re asking yourself, wait…isn’t Dr. David Dao (the passenger dragged off the flight) a Vietnamese-American, you’d be correct.

But perception is reality.

Dr. Dao was Asian. In the eyes of many, that adds an element of race to this issue. In China, the incident soon became the top trending item on Weibo (China’s Twitter equivalent). The Global Times, a mouthpiece for the People’s Republic, has also weighed in with an editorial on the matter.

Global Times Munoz United Airlines

The original article is here. I used Google Translate and the translation is far from satisfying, but it will have to do here.

Three sections of the article I want to draw attention. First, the lead sentence, which lays out the slant of the article with immediate emphasis on his Asian heritage–

An Asian passenger at Chicago airport was forced from the United Airlines flight.

Second, a general smearing of U.S. law enforcement, suggesting they deliberately target ethnic minorities–

The US police are generally strong, which encourages law enforcement officials to exercise their authority in accordance with the prescribed limits. Police have repeatedly resorted to the use of force against ethnic minority suspects to cause disputes, but the police won the majority of litigation.

Third, the last paragraph of the editorial–

What is the identity of the Asian identity of the victims in the public opinion on the subtle influence of the play, or the merits of the United States in the law is indeed a lot of ambiguity? We believe that the debate will last for a few days, the rights of the user should be how to protect the vehicle, which is the United States and the world’s problems.

If I am reading this correctly, the insinuation is that Asian are treated differently by law enforcement in the USA and that, ergo, this would not have occurred to others. Further, the general public treats Asians poorly.

CONCLUSION

I am not going to sit from the seat of my “WASP” privilege and argue whether the editorial is valid or not.  Whether valid or not, the United apologia tour seems like a necessary step in light of Chinese reaction to the passenger dragging incident.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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7 Comments

  1. Ap Reply
    April 15, 2017 at 5:56 pm

    Lol police in the us do target ethnic minorities…

    • anon Reply
      April 27, 2017 at 4:23 pm

      agree

  2. Mistreated UA customer Reply
    April 15, 2017 at 5:58 pm

    Just another CEO groveling for business instead of doing the right thing (i.e, ensuring that passengers of any race/nationality/gender are treated with respect).

  3. Lin, Jeremy Reply
    April 15, 2017 at 6:28 pm

    Lol Chinese don’t even allow immigration.

    • X-men Reply
      April 16, 2017 at 3:05 am

      @Jlin, Lol, what world do you live in? There are more and more immigrants from mainland China…

  4. Teresa Reply
    April 17, 2017 at 3:51 am

    United will definitely lose customers in Asia, the main reason is that people FEAR being treated like this man. And they might also be angry about it.

    In any case, CEO Munoz cannot ever be an effective ambassador to gain back customers from Asia, especially because his first impulses were to blame the victim and support the response that occurred. People around the world were as shocked by initial responses, as they were the videos of the incident.

  5. WildAZ Reply
    April 23, 2017 at 12:10 pm

    Matt – Agree that this is hurting them in Singapore, V’Nam, China, Korea and the whole magilla. Munoz should be deep into an Asian road show by now. Sitting an office in Chicago does nothing. He needs to be seen there on the news and in public, apologizing over and over and over. Shocked actually that someone inside UA HQ hasn’t pressed this harder with him.

    And just suggestion: I think “slant” was a poor word choice for this article. Might distrat people from you message. “Angle” would have been better, imo. Just some constructive feedback. Good article tho.

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