US Airways' Offshores Customer Service Department to Little Caesars!

After heralding US Airways for the good service I received regarding a schedule change last week, someone sent me this, from The Consumerist:

I booked a business trip for my partner and I to Charleston, SC on a US Airways flight. The total booking was $743.60 to get us there and back. An emergency occurred with the person we had a meeting with, so it had to be pushed to the following week. Here comes the fee monster.

$150 per ticket fee (40% of the cost!) to move our flight back by three days. But that’s not even the worst part: The flights we rebooked were actually cheaper than our original flights by a total of $268. However, US Airways would not apply the difference to the flight change fee, they wouldn’t give me a travel voucher for the remainder, and of course they wouldn’t refund the money outright. So our total for rebooking was $300 in fees and $268 in money that just ‘disappeared’. $568.00 to rebook a flight.

I thought that surely if I could get in touch with a human being that they would see how ridiculous it was that $268 could just be absorbed. I called up the customer relations department, waited on hold for 34 minutes, asked for a supervisor, and was promptly transferred to Little Caesars Pizza….

-Kyle

I’m skeptical of the claim, but I kind of admire the chutzpah (even though it is completely unacceptable) of an airline pawning off their problems to a pizza parlor!