Vacasa is another vacation rental business but they have a unique model that causes unique problems.
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Vacasa
In the growing world of home vacation rentals, Vacasa is a newer entrant and fits into the market differently than other competing firms like Airbnb and VRBO. What makes Vacasa different is that they focus on the management of the experience for real estate owners and attracting guests is secondary.
Vacasa’s value proposition is to market vacation homes both directly, but also on other sites and handle the property management by assembling local teams in concentrated markets like Ocean City, Maryland, Central Florida, and Galveston, Texas.
Passing The Buck (or Rental)
This week, we attended a family vacation in which VRBO was the provider for the home rented. However, once the reservation was confirmed, VRBO passed it off to Vacasa for completion. This hand-off also resulted in an extra service fee paid to Vacasa. Despite two travel agents in the party and two travel agency owners in attendance (including the owner of Scott & Thomas Travel Personalized), we found the process confusing and unnecessary.
Further, the home, while lovely, had some issues operationally. We had some technological concerns, and some functionality issues – we needed to lean on the service side of their offering which they claim is their greatest strength. We called in to Vacasa for support, and were passed to around before an agent on the other end of the phone laughed her way through the call. It was the kind of customer service call that moved from private to speakerphone because our caller was so shocked she was being laughed at by support.
The customer support person, which Vacasa clearly claims is run by “local teams”, didn’t know what time zone the home was in (caller ID or the listing would have told them this if they bothered) yet claimed that they would have support out by 9 (they said PM initially, then when corrected by our caller, changed it to AM.) It was Saturday over a holiday weekend so we naturally doubted this would be the case, but weren’t prepared for them when they arrived well into the afternoon.
Two service professionals were called out, one of which arrived to address the wifi issue and just called the internet service provider himself. That had to be one expensive signal ping for the homeowner.
Once it had been handed over to Vacasa, who do we follow up with for service? And if we just end up working through the process with the local management team anyway, then why pass it off to Vacasa at all? We learned from the local service professionals that VRBO handles properties in the area prior to Memorial Day weekend and Vacasa takes over during the “high season.” With our stay overlapping before and after the holiday, our booking was a little more complex for the two companies. But many others have booked this weekend as well, it’s one of the busiest travel weeks of the year. It may make sense for Vacasa to take over the high season generally, but perhaps that should take place days prior and end days after to avoid this issue.
In trying to make things easier, it made things harder and for the property owner, more costly. They had the second commission to pay, then the service calls which could have been easily handled with the property owner directly.
Why Bother With Vacasa?
For the property owner, Vacasa likely succeeds in reducing stress and cutting out the details that go along with managing individual stays. It’s yet another commission on top of homestay rental companies, but a reduction of effort required to operate a vacation rental business on your own.
For consumers, there should be a greater level of technological enhancement with app integration and smart home products that work. This is the right idea (and one that Airbnb and VRBO should adopt for more and more vacation rentals) but it only works if they deliver. Failing to execute these concepts adds an unnecessary layer to the rental mix that can cause issues for consumers and thus, property owners.
Conclusion
If I was the homeowner, perhaps I would appreciate the ease of using Vacasa to get my listings out to more rental sites. I might gladly pay the extra commission and even for the simple service calls if I didn’t have to think about my listing or deal with guests. I could factor that into my cost. As a guest, this experience was overly complicated contrasting the company’s selling proposition of making the process simple. They failed to deliver that simpler service.
What do you think? Have you tried Vacasa? Did you have similar issues or a smoother experience?
As a vacation home owner, your review chimes with my experience. These companies which claim to manage several properties only really work with cookie cutter apartments in cities. Get a unique vacation home and you get huge complications, as any home has. Each home has different systems, different controls, different locations for things which go wrong. A service has no chance to really understand the house so as to be able to cope when things go wrong. Sure, they can change a light bulb, but try diagnosing intermittent internet, or malfunctioning pool pumps or any of the other things which go wrong, and they will fail miserably.
And the problem for owners of unique properties is that AirBnB in particular is moving away from the business of renting unique properties, having destroyed the system that went before it. And, where AirBnB goes, VRBO follows. They are focusing on mass solutions to a market which is precisely the opposite of mass. The market really needs an agency which gives confidence to renters and also supports home owners, Most renters are honest, as are most home owners, but the small percentage of dishonest ones on both sides of the transaction make the process a major headache.
My heart bleeds for the absentee landlords
“For consumers, there should be a greater level of technological enhancement with app integration and smart home products that work.”
What does this mean?
Can I ask what the second service issue was?
The way she was laughing maybe it was a clogged toilet or something.
Just generally the house wasn’t prepared. The ovens, for example, weren’t heating which is a problem when cooking for 20 people for a week. Stuff like that.
I prefer to use local rental agencies that often exist in medium sized markets. I mean really the only benefits Vacas provides are marketing and consolidation. Their is no benefit to the end customer. It’s just easier to find a property on Vacasa.
Being a former Vacasa manager there are somethings people do not know for example, vacasa advertises the owners home/Condo on 32 different websites where Airbnb advertises on Airbnb and VRBO advertises on VRBO.
So the Vacasa honors get more for their money, therefore your local management should take care of any needs or issues you have.
This is actually the model a lot of short term rental owners in many vacation destination areas used long before anyone thought of Air BnB. And many of those companies were the first travel partners to get online back in the 1990s. The trade off for that local presence is that commissions to the management company can be pretty huge- in the 30-40%range, making it hard for many rentals to be profitable unless you actually bought in 1997. Back when we moved to Florida in the late 1990s, Resortquest was the largest local player. They were eventually bought out by Wyndham Vacation Rentals and then Wyndham sold that part of the company to Vacasa in 2019. And pretty much everyone agrees that Vacasa is nowhere as competent as Resortquest used to be.
I have had two awful experiences with Vacasa failing to return calls or address maintenance concerns.
Vacasa was the absolute worst service experience I have ever had.
The business model of this company is to woo home owners and get them to commit to long term expensive contracts and then screw the renter. I will never never use Vacasa again. And if I ever see a listing I am interesting in renting and it is managed by Vacasa it is in instant pass.
I agree 100% with you. I stumbled upon Vacasa back when they were a start up, cared about their customers and actively sent discounts for repeat business. It hasn’t been that way for years and I haven’t used them since they prioritized their profits over customer experience.
Which brings me to today; I reserved a home through VRBO that I have stayed at before for 4 nights in January 2023. When the confirmation came through, everything was emblazoned VACASA. They were managing the stay. A home repair was scheduled at my personal home during my stay so I called to see if I could move my dates of January 16-20 to February 20-24. This is 26 days before my date of travel. To do so would be a Win/Win/Win for Vacasa, the owner, and myself. Bear in mind, I am the only person on the books for January AND no dates are booked in February; the home is wide open and I am the only one wanting it. Nope. Per Vacasa it is outside their 30 day window. If I cancel, Vacasa stands to pocket $600 and the owner loses. If they would move the date, everyone gets paid the full amount and the owner has the opportunity for a potential second booking in January for the dates I am vacating. Nope. Even when nicely asked if a Manager could review the decision, my foreign “team member” said he would transfer me and then disconnected the call. I am astounded that Vacasa would play these games. I called back a second time, was very pleasant and the answer was the same. I went back through VRBO and use the “contact the host” button, I got an auto responder clearly from Vacasa that said they were sorry about COVID. ?? Clearly Vacasa has hijacked owners and renters. Like Steve, I will never knowingly do business through Vacasa.
I’ve been renting through VRBO for over 10 years and this was my first experience with Vacasa. Not good. I had to cancel and move my reservation to a new home and tried to cancel within the 30day guideline. After speaking with Vacasa they told me they could not refund my money due to their policy. After contacting VRBO they tried to contact Vacasa to resolve. VRBO could not get the Vacasa rep to pull up my account and could not get a manager to address. After being on the phone for 30min VRBO manager stepped in and refunded a small portion right away. VRBO assured me they will be resolving with a forced full refund. Hoping for the best but I will NEVER AGAIN rent through Vacasa no matter how sweet the home is.
Renter Beware!
Will never understand why people who actually USE their vacation homes allows strangers to use it. Sounds like you can’t afford it and who wants strangers shitting in your house?
I’ll never understand these type rentals.
Have experience using both local/on site short-term property managers as well as Vacasa. Both were complicated with inept personnel. After waiting months for local agent to get his act together on marketing my property, I engaged Vacasa who moved quickly and integrated my property into their sysytem which timely financially benefited our vacation rental property. Vacasa’s algorithm system is interesting but emphasisizes nightly rates instead of return on investment. Why underprice your property to engage more low hanging fruit that generates high turnover/volume instead of value for the property? Feel free to contact me for more details.
Vacasa produced our worst experience in nearly three decades of annual OBX vacations. Extremely highly not recommended. The entry of this publicly held corporation onto a previously ultra local destination has been unwelcome news from day one. I’m not optimistic about the Vacasa experience for vacationers or owners any time soon.
We used VRBO to rent a lovely home in the Puget Sound area of Washington that was managed by Vacasa. We rented the same home in back to back years in May and never again will we rent a Vacasa managed home. Very high fees, terrible customer service. Cookware in the kitchen was not only discussing but unsanitary. It takes days to get a response if they respond at all. We gave the home a 3 star rating and they refuse to post it on the website. Stay away here Vacasa managed rentals.
Seems like this post was prompted by non-functioning internet, ovens, and poor prep. This is relatively minor compared to what these owners and companies put people through regularly.
A few years ago I rented a high end house at the beach for a week through VRBO. The terms of the deal were very clear– I could cancel with no penalty- and get a full refund- up to a certain point prior to occupancy. I cancelled within the timeframe specified for a full refund, but I didn’t get anything back. VRBO said it was up to the owner. The owner, was a trust represented by a real estate company who said it was up to VRBO. Back and forth it went for a few months.
Turns out you have timeframe to figure this stuff out.
The best option I had– I had booked on my credit card, which offers some protection. I disputed the charge with my card issuer, a few weeks before I would have lost the rights to do so. They clawed back the payment when I presented them with documentation I had indicating that I was entitled to a refund.
If I hadn’t paid with a CC, I would have had to try to sue the parties involved. Good times.
Similar experience going thru VRBO and a property managed by Vacasa in Hilton Head Island. Issues with wifi that weren’t properly described in the listing and the fact that we were in COVID remote work mode meant that we were dependent on wifi. Service calls led to no one taking responsibility for fixing the problem and ended up driving to the Hilton Head Island library to get work done. What was supposed to be a nice vacation rental ended up being a poor experience. Will never rent on VRBO with another property agent like Vacasa.
YES!! I used VRBO or so I thought! When I looked back at my statement I saw that they charged me an extra 150.00 bucks in fees for Vacasa etc! I was not happy about it! I will not use them again. When we arrived the trash cans out side were full and there pistachio shells all over the drive way. It took me a few hours to find someone to tell so we wouldn’t get blamed for it. Needless to say we my next 2 bookings are Air B&B s.
As a vacation homeowner and former Vacasa client, I had the opposite sense.
It seemed like Vacasa wanted to maximize the number of days booked and paid little attention to actually taking care of me and my property.
We just completed a vacation at Sandbridge, Virginia Beach, Va. Our rental was initially made through a local company that had been operating there for years. They sold out to vacasa between the time we made the reservation and the time we arrived. Vacasa was completely unresponsive to our issues. We are also still waiting for our security deposit refund. We will never rent a property managed by Vacasa again.
We too struggled to get help while renting through Vacasa. Most of our questions were unique to the home we were in and Vacasa reps had no way to help us through the issues.
I just did a Vacasa rental. The same rental through Homes and Villas by Marriott was $600 more and has the same cancellation policies. Unless you have millions of Bonvoy points to waste I cannot see the value of going through Marriott for these rentals.
I use VRBO a couple of times a year. I also owned a Pigeon Forge upscale cabin which I 100% managed myself. In the 5 years I owned it, I had about 140 reviews, all but 2 five star reviews. I looked at Vacasa rentals in my area and couldn’t believe how much they were asking compared to VRBO. I also did the same for Hilton Head. Vacasa expensive, VRBO reasonable. When I rent through VRBO I always rent from the actual owner and not an agency. I also message the VRBO owner with a question or two to see his response time and answers. When I follow that procedure I’ve never had a bad VRBO experience. The rule I found is individual owners give good service, bureaucratic companies definitely less so. So I can’t imagine why I would pay more for a Vacasa rental when I’ve had good results with my VRBOs. Not saying all VRBOs are good. Read the reviews, look at pictures, spend some time separating the good from the bad. And then I read Vacasa rental problems and I would avoid Vacasa at all costs. Why spend extra for worse service?
Sorry to report, Vacasa is the worst for customer service;
Details:
Unable to access front door entry multiple times due to changing and expired lock codes. Got locked out twice. more than an hour for responses to get in.
MAJOR ISSUE : Heated pool, gas grill nonfunctional,
Countless text messages apologizing from AI bots. No solutions to issues.
Vacasa Phone system down multiple times.
Unable to contact owner to resolve issues.
Customer solutions;
DO NOT USE VACASA
Use a local realtor or Home Away or VRBO
Customers only resolve; DISPUTE Your CREDIT CARD CHARGES> Vacasa doesnt live up to the property service agreements.
ANother solution for these rental comanies is to ensure the owners are keeping the property up to date.
The Parker Company did this best. Too bad teyare gone.
Paul M Falanga
Glad I found this post, as it confirms every suspicion I had about Vacasa. Recently, I booked a rental in Winter Park, Colorado through Booking.com but managed by Vacasa (that was in fine writing at the bottom, so transparent enough). After I paid online to reserve this house, I had a few questions (which by the way, I could not ask PRIOR to booking –had to be asked AFER I paid for the booking…frustrating). I probably went back and forth half a dozen times with a Vacasa employee/AI bot (NOT the actual home owner) because every time they failed to give me a legitimate answer…. such as “the issues you are concerned about from previous reviews have been resolved” (really? and how exactly were they “resolved” – ??). Every response began with apologizing for the inconvenience of not having my questions or concerns addressed properly, and assuring me that they were contacting “local team members” to get a more specific answer, NEVER to be followed up with any later response, as promised. I finally gave up and cancelled the reservation. I will only use companies where I can directly contact the actual home owner with questions or concerns. Never again VACASA, the whole pre-rental experience with “customer service” was ridiculous. So glad I cancelled.
I would rate my stay at 1 star. The booking experience with Booking.com was horrible, I used filter for a pet friendly, 2 bdrm lodging yet once I booked my reservation was moved to a different platform called Vacasa. The property info across the platform was not identical. But once you book on Booking.com you are screwed. They never make it possible for you to email or call Booking.com again. On the Vacasa app the listing was different, showing zero pets allowed and only 1 bdrm. So I innocently call the number on Vacasa app to get help and descend into the ninth ring of Dante’s hell of outsourced call-center in India customer support. The lovely lady named Lucy speaks better English than my Hindi, but I am the one paying $27 additional bucks for each day of stay for said customer support. Speaking in an impossible to understand high pitched accent and much faster paced than normal in English conversation, Lucy takes over half an hour to find that even though the Vacasa emails, text messages and listing keep saying no pets, that in fact we will be able to have our dog Coco (that I included a special message in the text box for requests for host in my original Booking.com reservation) but she can’t change the no dog listing in the Vacasa app because it was a “cross-platform” conflict and was above her (and her manager’s) pay grade. Having already spent at least 3 hours trying to find a nice rental for a fun winter get-away, I decided to just message property owner again to confirm Coco was coming with us. Not so simple, when I used my confirmation code in Booking.com on my desktop, it now longer had a local property manager listed, that had been replaced by the phone number and email of Vacasa (maybe Vacasa is Hindi for let’s get revenge on the neo-colonialists by wrecking their vacations). it was no longer possible in any way, shape or form to contact Booking.com about the reservation I made with them.
But that was only the beginning of my vacation in hell experience. I started getting messages from Vacasa that my reservation was not complete. Low and behold, I had only circled the 1st ring of Hell, many more awaited for me to surmount before I would getaway to the Poconos. Did I tell you that you can only access Vacasa by creating, yes, another account and downloading another app to my phone. The email said that my reservation was not complete and I had to e-sign some additional documents to confirm the registration. Said documents did not arrive in email but in my text SMS but from Dropbox E-sign, not Hello Sign. Oh no! Yet another app to download but the documents were gibberish. Neither Dropbox nor Vacasa mobile apps were compatible with my choice of the iOS large text accessiblity feature. So must sign documents on illegible, mobile screen of Dropbox sign app. Don’t ask me why, but not available on desktop website. Can’t read the 15 page various and sundry “rental agreement” on the limited mobile app. Did I just see the words “first born son” in there under damage waiver? Maybe not. Anyway, I try switching from Dropbox e-sign app (the 3rd ring of Hell) back to second ring of hell, Vacasa mobile app, to get help from the lovely Lucy, sweatshop labor call center gal. Literally another hour later after her insisting that I have to try a different email address than the one I used as userid for Booking.com or Vacasa, might just do the trick. I asked her to walk me through steps to sign documents (nine page mix of Pocono Estates Property Owners Association registration form, 5 page Smithfield township short term rental form and short county tax info). Despite my telling her I had invested over 4 hours on this lovely online experience with her company, and I was afraid if I had a problem completing forms it would be an exhausting repeat of the whole process to get a different agent up to speed to help me, she would not spend the ten minutes it would take to wait and walk me through the forms. She was almost crying by this time, kindly explained her management would not let her just be quiet, sitting on phone line that long and just hung up. Bravely I plowed on solo and tried entering my personal info on a data platform four links removed from Booking.com. What was that article I just read about online scams and identity theft. Resolving not to surrender personal information I went forward quickly surrendering Name, address, blah, blah, blah, name and age of guests, make, model and license plate of all cars to be parked, name, breed, color and age of our illegal alien dog Coco that Booking.com said we could bring one but Vacasa said none could be permitted. Did I mention we got the joy-killer list of check-out instructions asking us to tidy including turning down thermostats, running a load in the dishwasher and stripping sheets off bed and starting a load in laundry. All of this before our 10am checkout which could only possible be changed for a fee. Not sure what the $227 per stay cleaning fee is for, but these short term rentals find new and surprising ways to screw customers over again and again.
I never got to talk to the lovely Lucy again, but I spoke with some of her colleagues as all week before I left for my mountain getaway (with the $660 non-refundable charge already posted from my credit card). You see, no matter how many times I filled out the 15 pages of “short registration forms” on the Dropbox e-sign that Vacasa kept sending to me via email and SMS daily, somehow my slog through the 4th circle of short term rental Hell was never to complete. I finally just gave up and decided to test their stamina and ignore the email warning that my trip would be cancelled but not refunded if registration was not completed by 48 hours before arrival day). The night before I was to leave, I looked up Vacasa on my desktop and found the Portland based customer support and talked to US based customer support who could let me email the form rather than enter it through the non-existent HelloSign app. Wait, is that the most hellacious ring of Dante’s sculpture? A ring that has no entry or exit, only a mention?
So at last after packing our winter clothes and enough foodstuffs to last a blizzard we set out on the 2 hour trip to the Pocono mountains. We had been to this gated community before so expected the staff to have all that info from the ever- important Dropbox owner association forms, but no, no, no we just entered the 6th ring of Hell. There was a back gate to the Pocono Estates and a big sign said as of February 2023 all “visitors” had to enter via the front gate. But no instructions to where that was or phone number to call. Would we be left at the moat guarding our precious vacation village in the beginnings of a wet and snowy wintry precipitation. And a line of cars starting to pile up behind us kiosk novices. Somehow a disembodied voice started calling out instructions from a metallic speaker. Taking a leap of faith I followed the squawky instructions to feed my driver’s license into the slot and began digging up the house address on my iPhone to report to gate security. Breathlessly waited to see if the gate would lift and allow us to pass the pearly gates onto the Paradise Trail road.
After a few twists, turns and curves on the mountain roads, our trusty GPS delivered us to Somerset Rd at last. Pulling into the driveway we breathed a sigh of relief thinking we may have finally navigated Dante’s rings of perdition. After unloading our luggage and taking a breather on the admittedly cozy couch, we went to check out bedrooms. But oh no, Dante had more perdition to serve us. All the interior doors, were very cheap builders grade hollow doors with thumb latch knobs. And about a third of them were locked. We could find the bedroom with the king mattress, and admittedly a nice view of the sunny deck. But we could not find the second bedroom. After about 15 minutes of wandering around the 12 bedroom rancher, we deduced the locked door next to smaller bathroom must be second bedroom. Soooo, Dante had one more lap of Hell for us to complete. My dear friend loves sporting on crappy customer service systems, so she kindly volunteered to try the Vacasa mobile app using her phone. She began her adventure to ascertain was there a second bedroom and who would give us entry? Maybe there was a cross platform mistake in the listing and Booking.com thought I wanted an escape room weekend but with the trick being to get into the bedroom rather than breaking out of it. My friend pressed the varied voicemail buttons to get to our Vacasa chums in India only to find that they were using the 3-D map of the property (same as the kind realtors use to post a listing) and weren’t sure where the bedroom was either. By now I had fallen into the wasteland of grief and frustration that only those in purgatory know. My companion had more stamina from her years of running Girl Scout camps and cross county teen hiking outings. She would not surrender and amazingly McGuivered a solution to the locked door. Pulling a tiny and pointy nail file out from her small nail clippers, she managed to pop the thumb latch on the suspect door and ease her luggage in. This was the first time we were able to reverse course and evade advancing along Dante’s version of a girl’s weekend away.
As we unpacked there were still some surprises. I opened the French doors into the plush king bedroom and heard a thunk as the glass doorknob fell on my winter boot. Plunking my bags down and wandering into the adjacent en-suite, I found a chilly bathroom adjoining the hallway with a sink and vanity. Surprisingly, there was no light in the toilet area, leaving me to try like a blind bat to adjust the heater temperature, the shower temperature and the plumbing stopper that actually didn’t work, leaving no way to take a bath. I had brought my special bath salts to enjoy a soothing bubble bath on the weekend but nothing was going my way. Oh, but Dante had a few more surprises on this ring of Hell that I would downgrade to just the lack of many amenities level. After doing my business I reached for the toilet paper, only th have the metal holder fall out of the wall revealing low grade drywall with holes from a cheap towel rack left above. Now the wall had four matching holes, a look for sure. But that was not the last surprise in the bedroom. After washing my hands I reached left to place the towel on the rack, only to have it come crashing down. Same crummy quality drywall, cheap hardware and thin, tinny rack. As I left to exit the bedroom, one last blow. Tawdry black curtains were hung above the French doors, but the curtain rod (likely a Dollar General special) fell out of the holder and fell to the ground. It was somehow only half an inch wider than the attachments so likely never really fit the door. So thinking back to that 15 page rental agreement I had to E-sign I remember a paragraph called damage waiver agreement. With all the crappy decor in the bedroom, I figured I better list the various broken and fallen items. Someone was very proud of their design vision, just not skilled at actually installing the hardware. I SMS’d back to India. left Lucy a quick note referring to my concern about any damage charges. Suprisingly she replied to my text asking if I could kindly take a photo to ascertain extent of damage. Thinking a video montage of the scattered crappy hardware might be satisfying, I disciplined myself and kept it simple.
It is almost impossible to describe how un-fun, un-enjoyable, total buzz-kill, bull-shitty was my experience of renting from this property owner. They outsourced their property management responsibility to a bottom of the barrel, poorly run, inadequate company like Vacasa. Booking.com says the property owner is the one who selects the management company and so the responsibility lies with the owner. I disagree vehemently. I won’t use Booking.com again until they have clear and transparent pricing that includes all the fees and taxes listed in the sum of the price on the map and on the first page of the listing. Booking.com wastes my time by making me scour and categorize the listings by what is included in the first price I see. I want to compare apples to apples, not try to compare each listing as a snowflake to other snowflakes. Similar, but not exactly the same. And I want Booking.com to show whether I need to interact with other platforms. It is wasting my time and trust. For this rental, I used Booking.com which led me down the labyrinthine path of Vacasa, the non existent Hello Sign, Dropbox Sign, various mobile apps, email platforms and SMS msgs from various platforms.
The short term rental model does not work. It appears the owner (often absentee) wants to rake in the bucks and jack up housing prices in these rural areas by using Booking.com or AirBnB rather than listing with a trusted local accessible realtor. The model to put pictures of your house on a platform and invite the whole world to visit does not work. Neighborhoods, want to limit mega-parties and non-residential use of homes. Home Owner Associations of gated communities don’t want a regular flow of strangers disturbing their sense of security. Townships are regulating rentals less than 30 days for many reasons of safety and community character. And we all have to pay the resort fees or county taxes that provide fire, police and municipal services to the area. I just want clear, transparent prices. So I went to the gas station, picked up a real estate flyer. I will ask a real live local business person to help me rent a clean, well-kept home for a relaxing vacay in the mountains. And never again, will I let the elusive siren call of Booking.com or AirBnB tempt me into Dante’s Rings of Real Estate Hell.
Even though this article was from a year ago, I was interested in reading it because I wasn’t sure if it was connected with air bnb or not. Also, I felt like they had false advertising on the properties they listed stating there were no extra fees…..$686 later! I will never book through them again. There are damage waiver fees(non-refundable) only listed in the rental agreement NOT on the main page when you pay. At least VRBO is upfront with their astronomical fees. Vacasas listings are very misleading, and what I thought was a deal has ended up costing me hundreds of dollars more!