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Home » British Airways » Uncle Willie’s Tall Tale
British Airways

Uncle Willie’s Tall Tale

Matthew Klint Posted onJune 6, 2017November 14, 2023 4 Comments

“War is peace.
Freedom is slavery.
Ignorance is strength.”
–1984

“It was not a failure of IT.”
-Willie Walsh

a man in a suit and tie

Willie Walsh, the chief of IAG (parent of company of British Airways) is blaming the media for exacerbating the fiasco last week colloquially known as BA’s great “IT Meltdown.”

No, no — it wasn’t actually a meltdown, reasons Walsh. Just a power failure.

Walsh is in Cancun for an IATA meeting this week.

During a press conference at the IATA AGM in Cancun, Walsh, who is chairman of the IATA board of governors, was asked about the “computer meltdown” at BA and immediately responded, “It wasn’t a computer meltdown.” He suggested the media had mischaracterized the incident.

Power to a BA data center was improperly disconnected, he explained. The problem could have been solved “within a couple of hours,” Walsh said, but the power was restarted in an “uncontrolled” manner that caused serious damage to BA’s servers, resulting in all of BA’s systems shutting down and aircraft having to be grounded across its network.

“It was not a failure of IT,” Walsh said. “It was a failure of power.” He called the episode an “extremely rare event … There are incidents from time to time that are damaging to our reputation, but we recover from these.”

But as One Mile At A Time reasons, if a single power outage can shut down an entire airline, isn’t that an IT failure?

I’ll answer his question. The answer is yes. BA can spin it, we can play a game of word semantics, but at the end of the day this was an IT meltdown. Sorry Uncle Willy.

a woman and a child

CONCLUSION

Are we really to believe one power failure can cripple a massive global airline for two days?  Does BA have no viable redundant power sources or backup systems in place?

Sadly, this is not just an IT failure, but a management failure as well.

BA has promised an investigation. I hope that it leads to changes in leadership as well as IT infrastructure. To be sure, the status quo is unacceptable.

> Read More: British Airways’ CEO Alex Cruz Should Resign

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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4 Comments

  1. eponymous coward Reply
    June 6, 2017 at 8:07 pm

    “Show me the f*cking IT failure”

  2. Jerry Reply
    June 7, 2017 at 1:38 pm

    Those quotes made me LOL for real.

  3. JoeMart Reply
    June 7, 2017 at 7:16 pm

    What utility company is he holding responsible for the power failure? Which contractor did not install power backup systems properly? What law firm has been hired to pursue civil litigation? A lie requires more work to coordinate and sustain.

  4. Jake Reply
    June 7, 2017 at 10:06 pm

    Willy has had an epic IQ failure.

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