In some ways, I am happy my United Airlines oversell fiasco did not work out at LAX earlier this week because it gave me a chance to fly US Airways transatlantic Envoy (business) class for the first time. The...
Your Seat Does Not Recline Any Further…
Have you ever sat behind a passenger who is convinced that if he keeps trying, he can get his seat to recline even further? I had the pleasure of sitting behind one on my Los Angeles-Chicago United flight yesterday....
Meltdown at LAX: “United Business Isn’t Our Business”
It turned out that my flight to Chicago this morning on United Airlines was oversold and three volunteers were needed. After some negotiation, I offered to give up my seat, despite the meager $250 in compensation being offered. But...
Return to Germany!
The last two months have been great—only two airplane trips in early June and most of the time spent at home in Los Angeles with family and friends. Still, I have not been in Germany since March and boy...
Richard Branson, The Politician
I’ve got to hand it to Richard Branson–he’s smoother than Mitt Romney and Barack Obama combined (which some will argue is not saying much…). An anti-global warming crusader named Craig Rucker recently caught up with environmentalist Branson at the...
TSA: Groping is Okay, Unless it is One of Our Agents
Carol, a former Transportation Security Administration (TSA) screener, arrives at the airport security checkpoint in Ft. Myers, where she’s on her way to a funeral Cleveland. She is chosen for additional screening. A screener collects her belongings and leads...
Free Wi-Fi Coming to LAX in July
After years of gouging–yes, gouging–customers wishing to access internet at Los Angeles International Airport, T-Mobile’s reign ends next month and the LA City Council has voted to make internet free for all passengers. LA City Council’s Trade, Commerce, and...
Avianca, TACA and Copa Join Star Alliance
Star Alliance has grown again today, with the addition of Avianca/TACA and Copa to the alliance. With TAM’s future in the alliance in question, Star has ensured that it maintains a vital presence in the growing Central and South...
Review: Park Hyatt Zurich
Disclosure: I was one of a small group of writers invited to attend the 2011 Masters of Food and Wine event in Zurich. My stay at the hotel was complimentary. Nothing like tarnishing a review like admitting I did...
At Least Someone Cares at United Airlines…
I was encouraged to read on Flyertalk about a recent exchange between a United Airlines 1K member and a legacy United customer service agent: Last week my phone rang. It was a lovely female agent from the Premier line....
Another Crate of Bad Apples at the TSA – Bribery at PHL
Gary brings us the latest example of how the TSA is keeping us safe: bribery and falsifying results on proficiency exams. Whodathunkit? An investigation has revealed that seven employees at Philadelphia International Airport were involved in a bribery scandal...
Checked Baggage Fees for First Class Passengers on Alaska Airlines
While “low-cost” Spirit Airlines may be leading airlines on a race to the bottom (with “optional” fees like the mandatory $2 Unintended Consequences of DOT Regulations Fee or mandatory $10 ticket booking fee), Alaska Airlines will soon become the...
