In 2015 US Airways and American Airlines merged which came with its own benefits and complications. This post discusses an early merger of the two loyalty programs. Reports I have a quick update regarding my previous question on whether...
The United Merger: One Year Later
One year has passed since the day United and Continental officially tied the knot and what a year it has been. I predicted in a blog post late on March 2, 2012 that the transition would be bumpy and...
The Lawyer Behind the AA-US Merger
Never underestimate the capacity of one man to make a difference. The pages of history make that clear and as the dust settles around the almost certain merger of American Airlines and US Airways next week, we are now...
At Least Someone Cares at United Airlines…
I was encouraged to read on Flyertalk about a recent exchange between a United Airlines 1K member and a legacy United customer service agent: Last week my phone rang. It was a lovely female agent from the Premier line....
United Airlines Fights Their Iraq War
With my apologies to Glenn Tilton… A piece in the Chicago Tribune on Sunday captured the frustration many of us have experienced flying on post-merger United. Essentially taking a “mileage run” from Chicago to San Francisco to Las Vegas...
American Airlines Hints at Potential Merger with US Airways
After weeks of repeated denials that it was even considering a merger with US Airways, American Airlines has agreed to “study” the prospects of a marriage between America’s third and fifth largest air carrier by traffic. American Airlines says...
US Airways and American Merger Announcement Imminent?
I am hearing some rumblings tonight that an announcement is coming as early as Monday morning that US Airways and American Airlines may officially tie the knot. With news on Friday that American Airlines’ labor unions have thrown their...
How Did the United Airlines IT Transition Go For You?
I’ve been dealing with a number of family issues over the last week, so I apologize for the brevity of recent posts and the noticeable gaps between them. Just to warn my six readers, the next couple weeks don’t...
Armageddon for United/Continental Passengers on 03 March?
At 0100 Central Time on Saturday, 03 March, United Airlines will flip the switch, transitioning from its Apollo Reservation System it has used for the last four decades to Continental’s in-house SHARES system. Will the transition be smooth? History...
A Zone of Twilight Between OnePass and MileagePlus
As Continental OnePass and United MileagePlus work to fully integrate in March, the next month and a half will be tricky for those elites looking to take full advantage of reciprocal benefits but who never linked accounts. Last March,...
Continental Airlines on the Phone vs. Continental Airlines at the Airport
I learned something today: do not bother to call Continental Airlines if you find your flight is delayed and want to re-route. Just go to the airport and sort it out there. Perhaps I just take it for granted,...
A Closer Look at United Airlines’ $550MN in Onboard Product Improvements
Fozz already nicely summarized the $550MN enhancements coming to United Airlines’ onboard product, but here’s a closer look from Scott O’Leary, Managing Director of Customer Solutions at United with my commentary below: Improved long-haul comfort with more flat-bed seats....
