A new video has surfaced documenting the words exchanged between Dr. David Dao and Chicago Aviation Police prior to Dao’s removal from a United flight on Sunday. Here is the video, which shows a belligerent yet paradoxically calm Dao speaking...
New Tricks for Booking Air Tahiti Nui Award Space with AA
A couple weeks ago I wrote about the inability of American Airlines agents to confirm award space on Air Tahiti Nui. This wasn’t just a couple bad agents, but a recurring problem experienced over dozens of calls and days....
Must See: United CEO on Good Morning America
United CEO Oscar Munoz appeared on ABC’s Good Morning America today as the first stop on his apology tour for the passenger dragging incident. The seven minute interview is worth a watch– Munoz is guarded in his words, yet does...
United Airlines Passenger Downgraded With Threat of Arrest
Here we go again. A California man was threatened with handcuffs if he failed to relinquish his first class seat on a United flight from Lihue to Los Angeles. The reason? His seat was needed for a “more important” passenger....
Emirates Shames United With Powerful Ad
The Royal Jordanian ad poking fun at United was cute. The Emirates ad is damning. Emirates just won the Trip Advisor Travelers’ Choice award for Best Airline in 2017. Now I know it seems like these sorts of awards...
