Air China’s reputation is not in the league of Singapore or Cathay Pacific. Nor should it be. But mention Air China to many and you’ll be met with shaking heads or third-hand horror stories. My opinion of Air China: not bad...
United CEO Writes Me a Letter
United Airlines is still suffering fallout from its disastrous handling of the UA3411 incident. In a letter to United’s “most valued” customers, CEO Oscar Munoz apologizes and vows to reform the customer service experience. Here’s the letter, sent to me...
Bumped from United? Free Private Jet Flights
If the thought of being dragged off a United flight bruised and bloodied is not exciting enough, you may be able to get a free flight on a private jet too! JetSmarter, the “Uber for private jets” is inviting...
For Your Protection, No Ice Cream Sundaes on United Airlines
A signature element of United Airlines’ business class service on transcon and longhaul flights is ice cream sundaes. But if you have flown United this week you may have noticed sherbet served in a paper container rather than the usual sundae. As part of...
