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Home  >  United Airlines  >  For Your Protection, No Ice Cream Sundaes on United Airlines
United Airlines

For Your Protection, No Ice Cream Sundaes on United Airlines

Matthew Klint Posted onApril 18, 2017April 18, 2017 11 Comments

A signature element of United Airlines’ business class service on transcon and longhaul flights is ice cream sundaes. But if you have flown United this week you may have noticed sherbet served in a paper container rather than the usual sundae.

As part of the new Polaris rollout, United has new ice cream dishes. Shaped like the United logo, they are very attractive.

United Ice Cream Sundae

But apparently they are cracking, sending chards of glass into the ice cream. Ice cream is pre-apportioned and the ice cream + bowl are stored in a dry-ice-cooled container. The glass is thin and apparently cracking after repeated use or wash cycles.

We have been given no timeline on a fix. Whether United still has its old sundae dishes in storage is not clear, but most longhaul flights this week have featured the same ice cream served to economy class passengers.

Which is not always a bad thing…

United Economy Class Ice Cream

I must admit, out of Europe this ice cream is usually better than the bulk vanilla ice cream used in Polaris Business and First Class. Many other carriers (especially in Asia) also serve ice cream to premium class passengers in plastic or paper. It is more sanitary and space efficient. Still, since ice cream sundaes are a signature part of the Polaris service, I hope United doesn’t wait too long to find a solution.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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11 Comments

  1. rjb Reply
    April 18, 2017 at 12:09 pm

    I believe a fix won’t happen soon. This is the last thing United is worried about these days.

    • Jackson Reply
      August 28, 2021 at 11:38 am

      probably true lol

  2. Amazed Reply
    April 18, 2017 at 2:21 pm

    Talk about life problems. I certainly hope that they fix this ice cream issue so that you do not need to endure it much longer.

    • Matthew Reply
      April 18, 2017 at 2:24 pm

      I’m not even complaining. I like the coach ice cream better!

  3. Jennifer Reply
    April 19, 2017 at 9:11 am

    Got packaged honey and stem ginger ice cream last night returning from France, and it was delicious. Flight attendants thought it had been catered in error, but I was pleased. Seems a lot easier for staff and for storage, not to mention weight, as long as they continue to use very good ice cream.

  4. Dlmerril Reply
    April 20, 2017 at 5:40 pm

    United has been serving sundaes long before they switched to the dimpled Polaris bowl. I bet there is a warehouse full of old sundae dishes begging to be put back into service! Catch a clue United, don’t fail us again!

  5. Pingback: United Stops Serving Ice Cream Sundaes Because of Glass and Ordering Onboard Birthday Cake - View from the Wing
  6. Pingback: Reader Report: United Polaris (new seat) to Hong Kong - TravelSkills
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  9. Pingback: United Polaris Ice Cream Sundae Removed from UK Flights CO2 shortage

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