A signature element of United Airlines’ business class service on transcon and longhaul flights is ice cream sundaes. But if you have flown United this week you may have noticed sherbet served in a paper container rather than the usual sundae.
As part of the new Polaris rollout, United has new ice cream dishes. Shaped like the United logo, they are very attractive.
But apparently they are cracking, sending chards of glass into the ice cream. Ice cream is pre-apportioned and the ice cream + bowl are stored in a dry-ice-cooled container. The glass is thin and apparently cracking after repeated use or wash cycles.
We have been given no timeline on a fix. Whether United still has its old sundae dishes in storage is not clear, but most longhaul flights this week have featured the same ice cream served to economy class passengers.
Which is not always a bad thing…
I must admit, out of Europe this ice cream is usually better than the bulk vanilla ice cream used in Polaris Business and First Class. Many other carriers (especially in Asia) also serve ice cream to premium class passengers in plastic or paper. It is more sanitary and space efficient. Still, since ice cream sundaes are a signature part of the Polaris service, I hope United doesn’t wait too long to find a solution.