A 27-year-old Irish woman spilled hot tea on herself on a Ryanair flight from Prague to Dublin last summer. Then she sued the budget carrier…and won. Grainne Dunworth claimed that the FA who served her failed to properly secure the lid and...
Amazing New Star Alliance Ad Campaign
Star Alliance celebrates its 20th Anniversary this year and has unleashed a phenomenal ad campaign to begin the celebration. Rather than try to describe the videos, you can watch them here: The message: we’ve got your back. Part of the...
Did JetBlue Really Kick Family Off Over Birthday Cake?
Today’s trending airline customer service horror story centers around a family of four who was kicked off a JetBlue flight from New York to Las Vegas. The culprit? Apparently a birthday cake. We have two very different narratives of the...
United’s Cockpit Door Codes Revealed Online
Pilots and flight attendants from each airline have forums and Facebook groups in which company policy can be discussed and stories can be exchanged. One United Airlines FA apparently shared too much, in posting a numeric door code online used to...
