When tragedy strikes, strong and steady leadership can help to assuage fear and begin the healing process. But sometimes a small heartfelt gesture, like a well-penned letter, accomplishes the same thing. United CEO Oscar Munoz is reflecting upon the...
ANA Refuses to Refund My Cheap Australia Business Class Ticket
My upcoming trip to Australia in business class on ANA has suffered an unfortunate setback…a significant equipment downgrade. Thus far, ANA refuses to re-accomodate or refund (without fee). Should they? First, I give ANA tremendous credit for honoring this...
Premium Meals in SWISS Economy Class
Last year, SWISS announced an economy class buy-on-board program on longhaul flights. Food and drink would remain complimentary, but could be upgraded to business class-style food and alcohol for a fee. My colleague traveled from Los Angeles to Zurich earlier...
