As we remember the first anniversary of Hurricane Harvey, we also remember that Houston is still rebuilding. A flight attendant passed on the following note from CEO Oscar Munoz to the United family: Dear United family, I spent this...
Review: Aeromexico 787-9 Business Class Mexico City To Paris
My late-night flight from Mexico City to Paris represented the perfect flight-time for sleeping…but would service suffer as a result? I lined up at the gate one hour prior to departure, hoping to be first onboard. Boarding began about...
Chase Trades In A Rare Beauty For A Lemon
If Chase were in the car business, it would be guilty of swapping out a rare beauty for a lemon. My metaphor is meant to convey this: we just lost a great partner and its replacement is essentially useless...
British Airways Makes Me Cry…Again
I’m a sucker for a good airline marketing campaigns and British Airways continues to impress me. Over the last few years the BA Magic campaign has released heartwarming videos centered around bringing families together including: Now comes the latest...
