A big shoutout to Captain Jeb Baum on my flight from Burbank to San Francisco last Friday. He modeled perfectly how pilots can quickly defuse anger over unexpected flight delays. Morning fog is common in San Francisco during the...
No Pay Raise, But A Labor Day Message From United CEO
It might not be an unsolicited pay raise like Delta, but United Airlines CEO Oscar Munoz shared similar sentiment to his counterpart at Delta in his 2019 Labor Day note to employees. Thanks to several friends at United for...
American Vs. Delta: A Tale Of Two Raises
Delta Air Lines is not the only airline that offers its employees unsolicited raises. American Airlines did the same thing in 2017. But oh what a difference between those two raises. In a widely-praised move, Delta is giving employees...
Review: Plaza Premium Lounge Kuala Lumpur (KUL)
Although extremely crowded, I was impressed by the food and drink selection at the Plaza Premium Lounge in Kulala Lumpur (KUL) Terminal 1 Satellite. This is a 24/7 Priority Pass lounge, so your co-issued American Express or Chase Priority...
Review: Cathay Pacific Lounge Kuala Lumpur (KUL)
The small Cathay Pacific First and Business Class lounge at Kuala Lumpur International Airport (KUL) was a nice place to escape the crowds from nearby oneworld Malaysia Airlines lounge, but has one major drawback. Oneworld emerald and sapphire members...
