If you’re going to try to sneak into business class, Singapore Airlines is not the airline to do it on. Woman Tries To Sneak Into Business Class On My Singapore Airlines Flight We had just finished dinner and the...
Marriott Hotel Manager Argues Customer Is Not Always Right, But Should We Excuse Poor Service?
Where is the line drawn between accountability and kindness? What if “kindness” is used as a convenient, catch-all tool to evade responsibility for providing basic service? When “Kindness” Becomes An Excuse For Poor Service At Hotels My wife says...
United Airlines Pilot Jailed After Turning Up For Work 4X Over Legal Blood Alcohol Limit
At first I thought I had already written about this…because in 2017 I did write about a United 757-200 pilot who had a bit too much to drink in Glasgow, was given a breathalyzer test at the airport, found...
