At the outset, I want to state what a privilege it was to return to East Asia…even under the conditions that I did. I have fond memories of pre-pandemic travel to Japan, Thailand, and Singapore that were only added...
Passenger Fined Over $40,000 For Smoking Marijuana In Lavatory, Sexually Assaulting Southwest Airlines Flight Attendant, Consuming His Own Alcohol Onboard
In its latest bevy of proposed fines for problematic airplane passengers, the U.S. Federal Aviation Administration has provided details about a vicious case of passenger misconduct on Southwest Airlines. Passenger Faces $40,000 Fine For Smoking, Drinking, And Assaulting On...
United Airlines Restores Milestone Anniversaries Program For Employees
It is often the little things done behind the scenes that can make the biggest difference in terms of employee morale and therefore their motivation to deliver great service onboard, at airports, or on the phone; in some cases...
A Hollow Threat From British Airways
British Airways is threatening to leave London Heathrow if a planned increase in departure taxes goes into effect. Talk about a hollow threat… Empty Threat: British Airways “Reconsidering Use of Heathrow.” The threat came from Luis Gallego, CEO of International...
