Dear Hyatt, Your latest redemption changes to the World of Hyatt program are very disappointing, albeit hardly surprising. But what am I going to do, defect to Hilton or Marriott? The sad reality is that you made these changes…because...
The Airbus A318 Eludes Me Yet Again
For years I’ve been trying to fly on the Airbus A318 and for years I have failed. Once it was due to a flight cancellation. Once due a schedule change. This time it was due to a last-minute equipment...
American Airlines Flight Attendant Strikes Passenger On Head With Coffee Pot Who Tried To Breach Cockpit Mid-Flight
I love coffee more than most…but I prefer not to be struck on the head with a coffee pot! One passenger, however, received a blow on the head with a coffee pot by a flight attendant after he tried...
Was British Airways Justified In Throwing Off Power Couple Who Demanded Their Nanny Be Upgraded To Business Class?
British Airways ejected a family when they demanded that their nanny be upgraded to business class…but this isn’t a case of unbridled entitlement. Rather, the family had paid for a business class seat for their nanny and offered a...
