A passenger was denied boarding on a United Airlines transcontinental flight after cursing at a gate agent. The captain happened to overhear the conversation… Nice: Passenger Denied Boarding After Cursing At Gate Agent One of my favorite threads on...
Air Canada Is Held Liable For Bad Advice Of Chatbot

Air Canada has been ordered to compensate a man when the Air Canada chatbot misled him over a bereavement fare. It is an interesting case, though I found Air Canada’s legal reasoning to border on absurd. Air Canada Held...