A United Airlines Premier 1K member was denied boarding in Houston despite a confirmed boarding pass. His situation offers a cautionary tale on how to approach situations in which you have a confirmed seat but do not yet have...
An Unforgettable Trip To Normandy Via Brittany Ferries
As we reflect upon the 80th anniversary of the D-Day invasion, my thoughts were drawn back to my 2009 visit to the beaches of Normandy. This report was originally published on May 28, 2018. Some trips leave indelible marks,...
American Airlines Offers Immediate 17% Raise To Flight Attendants With No Strings Attached, But Union Unanimously Rejects
American Airlines went directly to flight attendants yesterday, offering an immediate 17% raise with no strings attached, even before a new contract is ratified. But the union promptly and unanimously shot down the offer. Negotiations now enter a critical...
SWISS Denies Compensation Claim With Outrageous Lie
There are no depths to which SWISS…or its AI-generated customer service team…will go to deny compensation claims. Not only do I speak from personal experience, but from having advised many on similar matters. Yet I’ve never seen a customer...
