I want to dig a little bit deeper into a perplexing incident that happened on a Delta Air Lines flight in Atlanta. I think I have an idea what occured, but it is still not totally clear and in...
After an extended audit from the US Federal Aviation Administration, United Airlines has been cleared, with the regulatory agency failing to identify any “significant” safety issues. Nothingburger? FAA Safety Audit Concludes With Two-Sentence Verdict On United Airlines In March...
Without warning–or closing its airspace ahead of the attack–Iran launched a barrage of missiles toward Israel on Tuesday. Video has emerged of the attack from the cockpit of a British Airways flight. The more concerning story, however, is that...
The rule has always been and remains that you have a right to recline your seat (and so does the person behind you). But what impressed me most on a Turkish Airlines A350-900 flight was the restraint shown by...
United Airlines is expanding its marketing campaign via short message service (SMS) as it seeks new audiences beyond its millions of MileagePlus members. United Airlines Expanding SMS Marketing Campaign I wasn’t even aware United had launched a new marketing...
The repeated use of “monetize” and “premium” in its investor presentation last week reveals the heart of Southwest’s strategy to adapt to a changing aviation market. I am of the opinion that the changes strike the right balance and...
United Airlines CEO Scott Kirby has shared his reading list, which offers some insight into his daily routine and his worldview, both of which shape how he runs United. Scott’s Shelf: United Airlines CEO Shares Reading List…With Books Available...
A woman who was purportedly removed from a United Airlines flight for a racist rant and for trying to open the emergency exit door was serenaded off the aircraft with a tune that left the entire first class cabin...
Virgin Atlantic will go dynamic and “reinvent” Flying Club starting later this month. While some of the changes sound promising, I’m very much in the “leave well enough alone” camp and not optimistic about the net effect of these...
