I feel both sympathy and gratitude toward a Norse Atlantic Airways captain who was delegated the uncomfortable task of informing his passengers that their flight was canceled. Rather than hide from the angry mob, he faced it, and in...
If You Want First Class, Buy It: The Collapse Of Airline Upgrades
For frequent flyers, the promise of upgrades was once a cornerstone of airline loyalty in the USA, but for most, that promise has eroded into frustration and cynicism. It’s time to fundamentally rethink upgrades once again. It’s Time For...
United Airlines Pilot Turns Denver Airport Layovers Into Piano Concerts
A United Airlines captain is reminding travelers that airports do not always have to feel chaotic or impersonal, even during the busiest travel season of the year. Captain Beau Brant Brings Music And Calm To Denver Airport United Airlines...
Review: Ethiopian Airlines Star Gold Lounge Addis Ababa (ADD)
I found the Ethiopian Airlines Star Gold lounge at its Addis Ababa hub to be quite underwhelming in terms of amenities, but still a huge upgrade in space and decor versus its prior generation of airport lounges. Ethiopian Airlines...
