Maybe I’m missing the obvious, but I don’t think Delta should have denied me access to the Sky Club in Terminal 2 at LAX earlier this week.
I was flying Aeromexico Business Class from Los Angeles to Mexico City on an award ticket issued by Korean Air. Aeromexico is a member of SkyTeam. In fact, the Aeromexico logo is right on the door.
According to access guidelines on the Delta Sky Club website, I was entitled to access on the basis of my business class ticket.
Customers traveling in….international First/Business Class on a SkyTeam-operated flight.
*International Travel includes…Mexico.
The SkyTeam website also indicates I will have access:
All international First and Business Class passengers traveling on or connecting to/from a same-day international flight operated by a SkyTeam member airline have access to our exclusive lounge facilities. Simply present your same-day First or Business Class ticket for an international SkyTeam airline flight.
Denied at the Door
But at the door, I was denied entrance. The agent said award tickets are not eligible for access. I laughed and immediately pushed back, but he passed me over to his supervisor colleague who also stated that “O” class on Aeromexico (business award class) was not eligible for access.
Only J, C, D, or I is allowed.
I asked where that rule was published. She claimed it was not and that it was a “local rule.”
Shaking my head, I called Delta in front of her and was connected to customer service agent. I explained the situation, she placed me on hold, then came back and confirmed that I would have access.
The lounge agent, however, was not amused.
How would they know? This is a local rule. I’m sorry sir, but without SkyTeam elite status you cannot use this lounge.
I asked for her supervisor. Happy to be finished with me, she called downstairs and put me in touch with Toni, mentioning, “I have a customer who doesn’t understand the rules.”
Toni, at first, was very pleasant. She explained the same thing–that only J, C, D, and I class are permitted in the lounge. But when I noted 1.) what delta.com said, 2.) what the SkyTeam website said and 3.) what Delta customer service said, she turned angry and told me to buy a one-day pass for $59 or speak to an Aeromexico supervisor.
Second-Class Status for Award Tickets?
In these situations, I always think about George Orwell’s Animal Farm.
All animals are equal, but some animals are more equal than others.
A business class ticket is a business class ticket, no matter the currency paid for it. Aeromexico sold its ticket for miles or for dollars. The fact that I paid using miles does not make the ticket any less of a business class ticket. In fact, I-class tickets are under $300 so it’s not like lounge access is reserved only for high-rollers.
I could condemn the policy…if it was the policy. Here, I think this is an arbitrary LAX policy, but one that runs counter to SkyTeam rules and perhaps one that the higher ups at Delta are not even aware of. In other words, this is a fake rule!
CONCLUSION
I reached out to Delta and SkyTeam on Twitter…and heard nothing…
@Delta …Bueller?…Bueller? https://t.co/AVt1dLUKmT
— Matthew Klint – Live And Let's Fly (@LiveandLetsFly) August 7, 2018
Again, am I missing the obvious? Or was this denial of lounge entry contrary to explicit SkyTeam rules?
The reality is that airlines and lounges make their own random rules up, don’t publish them anywhere, and if it doesn’t follow published guidelines than tough luck.
Example: Flying out of T4 JFK in F on Asiana. Star Alliance’s website stipulates that that should permit access to Star Alliance First Class Lounges anywhere except for a few (the exceptions are stated). Swiss allows F Class passengers to access their Business Class Lounge (being the only *A lounge in T4 aside from the faraway AI lounge). It however denies access to the First Class Lounge for First Class Star Alliance passengers unless they are flying on Swiss. I challenged folks on this, no room. I didn’t ask for a manager, but this is a clear violation of the *A rules that no one with the power does anything about.
Yes. I agree. They make the rules. I was booked on Delta for Delta Comfort out for Singapore to Tokyo. Have a family all Gold Flying Blue still denied access to the lounge deapite it aaid so on the website. Hahaha. Oh thw best part I have learnt new is you will not get mileage or XP on flying blue for the upgrade you paid. Yes you pay from PE to J. Not free but a fare difference. Yes You will only get mileage accural for class you have been book in irregardless of the paid difference.Useless to argue your point.
It’s not just customers that experience this with DL but employees too. I am from another airline and the mutually agreed upon procedure between my airline and theirs is to check in at the gate with an agent (cannot use online, apps or kiosk) at least 30 minutes prior to departure. But when I asked the male agent at DFW to put me on the standby list he told me I had to go to the main ticket counter which at Dallas is outside security to do that. So I explained the policy to him but he still insisted. It was only when I asked him if when I got to Atlanta if I would have to take the sky train out to the main terminal ticket counter to check in for my connecting flight and that I’ve never had to do that in ATL before that he realized how absurd that sounded and reluctantly checked me in for the flight at the DFW gate. Again, fake local rule! I bet that rule applies to DL employees who have the ability to check in on their phones, which other airline (OA) employees do not. Now I carry a paper copy of the reciprocal agreement.
I agree with Delta. You want sky club access, then earn it it and pay for it your whiny bitch!
Inappropriate
Bet you were a taddletale in 5th grade
I love when angry idiots are also deeply confused about the facts.
Did you even read what Matthew was talking about, or are you just trolling?
lolz
put u in the middle of a sixth grade catfight and i bet two mill that u’ll emerge w/ a broken nose. that i’d pay to c.
LH, which is part of the same group as Swiss, applies the same policy at IAD – UA GF flyers were not granted access to the LH F lounge (which, admittedly, was only a separate roped off area, but gave you much better champagne). And this was contrary to the published rules, quoted below. Of course, with UA GFL going away, that problem will solve itself.
“International First Class Customers
As an International First Class Customer you have access to International First Class and/or any Star Alliance member carrier’s own lounges. Some member airlines offer exclusive lounges for customers travelling in International First Class. You will need to show your boarding pass in International First Class on a Star Alliance flight departing from the local airport. You are entitled to a maximum of one guest travelling on any Star Alliance flight departing from the local airport.
Exceptions are: LH HON/First Class Lounges in FRA/MUC; LX HON/First Class Lounges in ZRH/GVA; OS HON/First Class Lounges in VIE; TG Spa Lounge in BKK (subject to change).”
I would persist in your complaint to DL customer service. Seems like a pretty clear-cut example of a local station making up their own rules, which they shouldn’t be allowed to do. At least make them claim “they have addressed the situation with the LAX ground staff” and hand you some funny money.
Don’t count on satisfaction from customer service. There has been no executive responsible for customer service at Delta for many years. The highest in the org. is a manager of any customer facing responsibilities. No executive. Dead end, believe it or not. Hence, policy issues can easily be local ad there is no one at corporate to ensure compliance.
I hate it when agents make up their own play book. A “local rule”? Seriuosly? I cannot believe, after contacting Delta the LAX agents still refused to let you in. I wish I had been standing in line behind you. I would have guested you in. In a flash. And let the local rule police stew.
Individual Delta Sky Clubs cannot override SkyTeam lounge access policies, and they certainly can’t override Delta / Delta Sky Club policies. There is no such thing as a “local” access rule. I’d recommend pushing both Delta and SkyTeam to respond and at least confirm that the issue has been addressed.
I flew roundtrip Anchorage to Costa Rica on a first class Delta ticket and was denied access to the lounge in Atlanta. Sent a complaint and received a standard non apology letter. Delta doesn’t care if you spent >$2000 on your ticket.
Delta doesn’t offer Delta One to Costa Rica, as far as I know. Delta First Class flights do not include Sky Club access, regardless of whether their destination is domestic or international, so they were correct per the rules to deny access in that case.
Who is surprised that Delta has shadow “local rules” that they don’t publish. BWT, where did those award charts go? if its any consolation, the lounge isn’t that great anyway. SMH
I could take your argument one step further. Because you are so loyal that you have enough miles to obtain an award ticket you should be treated as well or maybe even better than other passengers. I would be pissed and would not let this go. It’s not even that you missed some sort of great meal in this lounge but that they are circumventing the rules of the entire alliance based on some local manager. Also just think of the next 100+ people that will have this same issue at this same lounge. In addition, if your story is accurate, that they treated you will bad customer service overall. I think I would escalate this with Aeromexico and Korean, not just Delta.
I had a similar experience with DL a while back at DCA. I was DL Gold and flying to Japan in economy. Clearly allowed in the lounge. However, I was denied entry, then a 30 minute argument ensued with the lounge rep and red jacket supervisor, allowed in, and then literally yanked out by the lounge rep 20 mins later because they had other “customers who were entitled to be in the lounge and I was taking up their space”.
Anyway, emailed DL leadership team. They refunded my ticket with a credit and gave me 50k miles. Burned the credit and all my DL miles. Haven’t been back on a DL bird since 2011.
Be patient, but also email their leadership team.
Gold wasn’t elite+ in 2011, thus no lounge access.
Yes, actually it was. Read the T&Cs. It was a recent change for them then.
Delta- makes up new rules and policies every day.
One day you can SDC to any 1st class seat, the net day its only if the Regional upgrade is available. Everyday and every request is up in the air. I got denied at the ATL Skyclub with my AMX on arrival saying its only departing flights. I showed the rule saying “same day” and I was told it was that clubs policy so I went to another Skycliub and got in.
This likely has something to do with the severe overcrowding at the LAX sky clubs.
Much like SQ used to violate *A rules at SFO with regularity.
SQ restricts access to its SFO lounge for UA STARGolds flying domestic because UA only permits UA Club members to use lounges solely on domestic flights and it would be overwhelmed by thousands of UA elites who don’t hold UC membership. Same exceptional ruling LH/LX don’t permit those flying other STAR carrier in F to use their F lounges (also a SQ policy).
As for the original issue, perhaps like AA DL does not consider Mexico and Canada to be international for lounge access purposes, though AA does make an exception for MEX. Still, a premium award ticket on a alliance partner should receive lounge access and AeroMexico should make this clear to DL officials at LAX given there must be plenty of DL/MX flights between the two countries.
DL considers all of Canada and Mexico eligible. Only Caribbean is excluded.
Correct. Mexico is explicitly included.
@Kacee: I was also thinking of SQ at SFO…
The reality is, there are rules, and then there are “rules.” Personally, I wouldn’t drop this one until I got satisfaction. I know lots and lots of airlines are getting frustrated with the “travel hacking” crowd, but until they change the formal rules…they shouldn’t be allowed to arbitrarily punish people.
I’m not surprised. Seems they are writing the rules as they go now without letting us know , not only lounge access. I had a similar issue with v class fares on partners not being able to sel ct a seat even though it’s not basic e…if we are abliged to follow rules we should know what they are and they should follow them too
That is definitely concerning. I’m also surprised that DL didn’t respond via Twitter as their Social Media team is usually quite good in responding. Even if this local policy was put in place to prevent overcrowding, these rules shouldn’t override the rules that Delta/Aeromexico/SkyTeam have in place. If they treat award tickets on AM metal this way, what keeps them from doing the same thing in the future to those of us on DL (or other SkyTeam partner) award tickets?
Delta Twitter has selective hearing.
Matthew — I call b.s., too. That is insane. I would have argued until they let me in.
If it’s not published then it’s no a rule – simple as that. They needed to have something in writing that defends their argument and from all the research you’ve done there’s nothing.
Please don’t give up. Employees should not be allowed to create their own policies – especially when they are blatantly contrary to those of their employer.
Did you reach out to Delta not via twiiter eg corpcomm? It would help to get official clarity or action taken to address.
I have now. Have been traveling all week almost nonstop.
I’m BA Gold and the BA Lounge Dragons in Philly can be nasty about letting me in when I’m flying AA. The rules say I can go in as a OneWorld Emerald, but sometimes the BA Lounge directs you to the AA Lounge.
Aeromexico did something similar to me on an upgrade in Mexico City. First class is allowed lounge access but since I was on an upgrade they wouldn’t let me in. Since I have he AMEX Platinum I just used priority pass to get in but still.
Interestingly, I had a similar experience in the exact same lounge on 16th April last.
I was flying with Aer Lingus from LAX – Dublin. The Aer Lingus FF programme is called “AerClub”. I hold silver status with Aer Lingus and according to AerClub, I am entitled to use this Delta lounge.
On entering the lounge I was refused and told that Silver Aer Lingus members are not allowed enter. I explained that I had used the lounge with no issues a few times in the past year … but still they refused me. I then received the same treatment as you, told to speak to a Supervisor who refused to budge.
Eventually I went back to my gate, spoke with the Aer Lingus station manager who confirmed that I had access to the lounge, she kindly accompanied me back to the lounge and showed the supervisor the details of who was and was not allowed used the lounge when traveling on a Aer Lingus flight. Still, The DL staff refused to budge !!
I ended up not getting in, being embarrassed in front of other travelers and overall, made to feel like a piece of S**t of the shoes of the Delta lounge staff
The Aer Lingus Station Manager apologized to me and indicated that the matter would be raised with senior Delta & Aer Lingus Management.
Overall, a shocking indictment of Delta and how it trains / supervises its staff
This is a lot more important than the Swiss F thing. impacts everyday travel. Push until the ‘local’ policy is corrected.
I agree with Greg. You need to fight this to the end and give it as many column inches as necessary until Delta corrects this “local” nonsense.
That’s terrible – please update us once you hear back from Delta.
Dreadful ( and far too many of these lounge dragons seem to be on power trips), but isn’t the main fault here with AeroMexico? After all, they are the ones who specify who gets in….as they are the ones paying Delta for passenger access ?
But it’s lunacy for them to try to save a few bucks and run the risk of having their passengers humiliated/pissed off.
Are those staff at DL lounge latinos by any chance?
Why does this matter? Yes, one was.
How do you know? Did you ask Matthew?
I have encountered many times like this , the staff made up Some BS rules to not to do anything. Most of the case, staff was Latino. I’m non Latino.
Thanks for clarifying your racism for us.
Inaporopriate!!!
I would sue them. After all it’s your fall back strategy for when things don’t go your way. Cause as you know you think you are entitled.
Sorry you don’t like him, but Matthew is, in fact, entitled to what the written rules say that he’s entitled to.
Boom!
I think I would have actually gone into the club and sat down. But that’s just me 🙂
“Hello, LAPD? We have a trespasser. Could you send a couple of Officers around?”
Oh, I would’ve loved to see how that would’ve ended. Especially with Matthew on the phone to DL, confirming he was actually entitled to be in the lounge, so no trespass according to the company that runs and owns the place despite the local agent’s claims to the contrary.
That sucks. I think this must be an LAX thing. I had a similar issue when AC wouldn’t allow me (a UA 1K) into the MLL when I was traveling domestic.
I agree with Paolo, I suspect the problem is that Aeromexico refuses to pay DL for access on award tickets. The AC agent told me that I wasn’t allowed into the MLL because UA told them not to allow us in.
AC wound up apologizing to me and tweeted that I should have been allowed in. I have not bothered to try accessing it again to test whether it’s still a problem.
We flew PDX-SJC-LHR a few weeks ago, first leg in Alaskan First with BA code and to London in BA First class (paid ticket).
Alaska printed the boarding pass and the folks at SJC lounge kept saying it’s a Alaskan Airlines ticket and thus no access to lounge, and kept asking for Priority Pass. I guess it’s too much to ask for people working at the airport to understand boarding passes..
I think Delta is setting themselves up for some potentially serious PR issues and perhaps some legal issues. Let’s say for a moment that instead of a Caucasian ticketed on Aeromexico, you were a Hispanic traveling on Aeromexico and you were sumarily dismissed from Lounge entrance for a reason that is not published or posted anywhere and that the Company itself seemed to be unaware of. It would not be unreasonable for you to assume that you were being discriminated against on the basis of your ethnicity and the award argument was just a pretext. In a situation like this, whether the rationale for their denial was based on reality would be irrelevant when held against a pretty damning perception that would sell well with the media.
Hello I recently was traveling on Delta from Sydney to LAX then LaX to DFW the same day and with Delta airlines I had no issues getting in to the lounge the ticket was a mileag ticket also
Absolutely ridiculous and shameful behavior on the part of Delta. Please keep on pushing Delta until you get a satisfactory response.
I’m wondering if this is due to Mexico being in North America and, like UA and AA do, DL is treating those flights as essentially domestic. It’s total BS and I’d absolutely raise a stink on any and every form of media, but it might put it into perspective of how DL is trying to mitigate overcrowding with their nonsense “local” rules.
I had a snafu with the other LAX lounge afew months back. I wrote their customer service and they gave me bonus miles. They even called me directly for investigation. I don’t think Delta corporate appreciates this kind of treatment to their customers. I realize and organization this big will have bad eggs. I would push it up the chain to leadership.
Reminds me of the AC MLL in T6, when it first opened they didn’t let *G in, after many complaints to AC they eventually started to follow the rules. Keep trying!
You must have ran into former Northwesters who now are Delta lounge dragons…
Another reason not to use OneWorld.
Of course, when all the airlines merge into a single monopoly, and it really **is** one world . . .
SkyTeam in this case.
Racism. Doesn’t matter the traveler was white. Minute I saw Aeromexico the issue was plain. They thought he was a White Latino and denied him access. Raise Hell.
My wife was turned away at the same club. She was in Delta One flying LAX-DCA with me. They told her that the only domestic flights eligible for lounge access are the JFK flights. “Local rule”, and they were nasty about it. I ended up guesting her in (for $$$) and complained by phone later. The phone agent was incredulous and gave me a voucher that MORE than covered the guest fee.
I live in Atlanta and fly 200k+ miles per year on business to EMEA and Asia, and have refused to fly Delta since just after 9/11 for essentially the same reason: the strict enforcement of non-sensical “rules”.
For the past eight years I have been a Global Services or 1K designee in United’s program, but this will be my last year with them. Their “Which Part of No Didn’t You Understand” attitude has become too much to overlook, especially in light of how they discriminate against miles earned on Star Alliance carriers.
Not any good options left – was EP on AA for many years, but their service is just awful, and they have very few good partner options between most Europe and Asia cities.
You can’t be the first person that has reached out to Delta about this. What I just can’t understand is why Delta would allow such behavior.
In my experience, for some weird reason just about every carrier considers US to Mexico & vice versa as domestic flights so lounge access for business class, etc is not granted. Go figure.
Local rules?
What arbitrary bullshit.
“We don’t let people in with brown shoes.”
“Anyone over 6’2″ isn’t getting in today.”
“No one’s getting in who has blonde hair.”
Ridiculous. Why would there be local rules with an international company?
Another example of why I walked away from Delta after almost 2 million miles.
And yes, I am much happier on one ot their competitors.
Oh, the humanity! Yes, extremely irritating and arbitrary behavior, and/definitely worth taking up with corporate, but you never win arguments with peons on a power trip.
That lounge isn’t that great. I’m about to drop skyclub membership as I’d rather use $$s from the annual fee for actual food, not DL prison gruel. (Exception: SEA skyclub.)
This happened to us in Seattle Delta Sky Club Lounge.
Yes, you are missing something. You’re missing the fact that ALL of these programs are marketing (expensive free “toaster”) tools to get you to use their products (air travel).
They have bean counters ( and now fancy algorithms) that calculate all factors and make the most of THEIR profit.
And don’t forget, YOU agreed to the THEIR rules when you signed up to the program. I’m not saying they don’t suck, I’m just saying you really have no argument here. You only have opinion that the rules, THEIR rules, are arbitrary, misleading and unfair.
It seems like you want the award (award ticket) and the benefit together but they are within their, and you agreed, to make them mutually exclusive of they choose.
Let me be clear, I agree THEY suck. But you have no standing on this one.
****Delta silver member with basically zero benefits. I’m just happy I got a free comfort plus ticket to Europe this year.
Which “rule” do you believe the writer violated? For all the absurdities that the airlines impose, it appears the rule barring the writer simply doesn’t exist. There is a long list of rules for access, and “award ticket on Aeromexico” is not excluded. That whole agree-to-the-rules thing goes both ways.
Interesting. What do you think would have happened if you had purchased a one day pass (as they recommended) and then asked to be reimbursed later along with your complaint? (But then in the case of this award ticket who reimburses you? Delta, Aeromexico or Korean Air?)
Very much looking forward to another post on this event and what Corp Communications says about this issue.
They want to keep the Mexicans out of the lounge. That is the local rule.
I am a 2 Million Diamond on Delta.. these days I dont bother with the lounge. Delta’s policy for lounge access is revenue based, not for taking care of its customers. See you at the Starbucks or McDonald’s counter – the service is better.
Yeah, lounges make their own rules. I was on a business class flight via KE booked using Delta miles from JFK to ICN. Went to Air France lounge and was told I cannot get in because Im flying KE. So I referenced the same website and agent literally told me “their business class is not the same as our business class. Not all business class are the same”. So i asked her what is the difference? She just ignored me and asked for the next person waiting. So i asked her which of these will allow me to get is? “These” referring to 3 Priority Pass cards and she immediately said all of those will. How stupid is that?!?!
Imagine if all the brainpower used on this blog entry was focused on something other than a Frasier and Niles Crane issue.
I’d also tag Aeromexico in your tweet.
I had the same thing happen to me at Delta Lounge at LAX. I am a gold medallion on Delta and was flying to Sydney. However, my flight to SYD l was on a Virgin Australia plane – even though I booked through Delta. The lounge was rude and would not let us in.
I call BS on the lounge. No local rule just a lounge dragon on a power trip and a supervisor who backed her.
Another reason to avoid Delta.
I think the issue here may be LAX-MEX is not considered an international trip. But the treatment you received from them was nontherless unacceptable.
See my post above, though. Delta explicitly states Mexico is considered international in terms of lounge access.
I have had a similar issue with arbitrary Delta/Skyteam lounge rules. I was flying from Atlanta to Thessaloniki via Amsterdam. The ATL-AMS leg was on KLM and the AMS – SKG leg was on Transavia (owned by KLM, code share with KLM and Delta but not full SkyTeam partner). I’m Delta Platinum so I should normally have free lounge access on international flights. I got turned away from the KLM lounge in Amsterdam because I bought the ticket from Delta and supposedly Delta didn’t ‘pay’ for my lounge access because Transavia isn’t a full SkyTeam partner. If I would have bought the ticket through KLM I would have been able to get in. I think Delta needs to either do a better job of explaining the lounge rules or simplify them. Not getting into a lounge isn’t a big deal but it is just annoying when you are expecting to get in and then denied.
There’s no such thing as an (enforceable) unpublished “local rule,” unless what they’re referencing is a fire marshal’s order regarding overcrowding. If Delta publishes a list of access rules and states that those are the rules, then anything else — especially a so-called “local rule” — is meaningless.
Note that I am NOT a lawyer, so do NOT take the following as legal advice:
I think there might be a real contractual issue here. Aeromexico sold you a ticket that includes business-class service. (They fact that you paid mostly with miles doesn’t negate that there’s a service contract.) That ticket includes benefits from Delta, which has contracted with Aeromexico, through SkyTeam, to provide lounge access. Delta publishes rules on who can get in — rules that you apparently did consider and rely on when deciding to book your award ticket. For Delta to deny you access on the basis of a rule, without reasonable notice of that “rule,” sounds to me like a breach of contract. And if Delta’s not liable for that breach, Aeromexico might be.
Definitely reach out to Delta Corporate. They’ve got to straighten out their LAX folks.
I was traveling with my son and his Amex Plat card arrived in the mail while were on the road. I had my card. We both got access to the Sky Club in SLC – my son showed a picture of his card, which my wife took at home. No luck for my son getting access to the Sky Club at LAX trying the same – they said the card had to be physically present because of “local policy”.
Not a big deal – we only wanted to grab a quick snack upon arrival. The people who run the Sky Club at LAX are a bit of a pain, though.
Matthew, Do you carry an AMEX Plat Card, and did you think about using that for entrance?
Please keep pushing and updating us. New road warrior with intl corp. Following for the information.
Did you have your Amex Platinum card on you? You could have used that for access, rather than your “ineligible” business class ticket.
Nope, because I was not on a Delta flight. That does not work for Aeromexico flights.
What did Aeromexico said when you talked to them?
They said I should have had access. I asked at the gate and they said I should have access.
Did you pull a JRL to get access? Buy a refundable F ticket on a DL flight that was eligible for access, then cancel it when you were inside the sky club?
That is why I DON’T FLY DELTA!! It is a terrible airline!!!
Matthew, we had the same situation in LAX with Delta. I’d be interested in knowing how your claim was resolved since. Thanks,
I am not surprised it was at LAX. I have dealt with some mean Delta people there. Now I avoid LAX. They have been under construction and the SkyClub is small and crowded and people are not friendly.
I purchased a Delta ticket from Havana, Cuba to Portland, OR in First Class which booked as a Z fare ticket. Seems like an international flight to me but not to Delta. Tried to enter the KLM Lounge but was denied. I buy a Business ticket, I am Delta Platinum Medalion and have a SkyClub membership and still get denied. It really sucks what Delta is doing. My home airport is Las Vegas and there is no SkyClub there anyway so getting another kind of club membership is best for me. I have 2 or 3 more years until I make my 2 Million Miles, but I will fly all my international flights in coach on China Eastern, KLM, AirFrance, Alitalia, Virgin Atlantic, Virgin Australia and not Delta anymore. That way I get Lounge access at contracted lounges on Y tickets as a SktTeam Elite Plus unless they devalue more Delta SkyTeam perks. Shame on Delta
Hello, I know I’m late to the conversation, but was there ever any concrete resolution to the policy and practice discrepency?
Just happened to me now at the Sky Club in Seattle. Same story. Aeromexico business class ticket in class O.
Wow. Did you eventually get in?
One of my managers had a similar experience. Delta refused to correct the matter so my company dropped Delta altogether.
Keep exposing airline misconduct but include names of the miscreants involved so they can be fired. When they lose enough business, they will be forced to improve service.
That lounge isn’t very good anyway. You didn’t miss much.
I do love the chilaquiles, though.