Some airlines have been very kind in permitting refunds during the pandemic. Then there is Air France, which continues to nickel and dime in the worst possible way while playing games with refunds.
Air France Games Refunds
I’ve already written about how Air France is unreasonably denying refunds and has conspired with American Express to deny chargebacks for flights that did not occur. That problem continues.
But to make matters worse, there’s the issue of cancellation fees, which impact both Flying Blue (award) and revenue tickets.
Award Expert clients were supposed to travel from Los Angeles to Paris this week. Husband and wife. U.S. citizens.
Small problem: most Americans residents are not allowed in the European Union. With the trip literally not possible due to governmental restrictions, I phoned up Flying Blue to cancel the ticket.
While I wasn’t expecting it, I was hoping that Air France would follow the policy of many other airlines and not charge a cancellation fee for a trip that passengers really wanted to take but were not allowed to due to matters far beyond their control.
But no, of course Air France demanded a 50€ cancelation fee per ticket.
Ok, fine. Better than forfeiting the miles.
But the salt in the wound was that the agent warned it would take up to SIX MONTHS to receive a refund for the ~500€ in taxes on the ticket…but that the cancellation fee was due immediately.
Yes, far be it for Air France to deduct the 100€ from the 500€. Nope, instead, that had to be collected immediately and now my clients will have to wait six months for their taxes/fees back.
It’s a ridiculous policy and applies not just to award tickets, but to refundable revenue tickets as well.
So let me get this straight. You’re holding 500€ of my money and I can only get it back in a half year’s time if I pay you an additional 100€ on the spot?
This, folks, is why people hate airlines. This is why they have little mercy during these tough times and are reluctant to support additional bailouts.